28/09/2018 Louise H, Canton of Ticino, Switzerland
When I first arrived in the rundown lobby, I wanted to turn around and leave. This is the type of establishment that, as a frequent business traveler, I try to avoid - the wear and tear is highly visi... more
When I first arrived in the rundown lobby, I wanted to turn around and leave. This is the type of establishment that, as a frequent business traveler, I try to avoid - the wear and tear is highly visible throughout the hotel (rugs, furnishings, curtains, bed, bed coverings, towels, elevator, etc), the bed is old and uncomfortable, the bathroom is smelly and the taps are loose and leaky, the air conditioning is rattly and noisy to the point of distraction. There's no fitness center and there's a lot of noise coming from the street at night. Sleepless night - not coming back. less
Best Western H, Réception at Best Western Hotels Les Capitouls, responded to this review
We thank you for taking the time to write this review. We are very sorry to read that your stay at the Best Western Les Capitouls did not meet your expectations. We thank you for bringing to our attention the issues you noticed in your room and you can be sure that they will be looked into. We remind you that our front desk is open 24h to assist you should you require technical assistance in your room or, if our availabilities allow it, should you wish to change rooms. However, we are surprised you found our beds uncomfortable, as most of our guests are very satisfied with the comfort of our beds, as you can read in other comments.
We hope nonetheless you will give us a second chance to win back your trust and offer you a much better experience on a future stay.