Needs refreshing but convenient
19/05/2017 LostLen, Northern California
My wife & I spent 6 nights, 12-17 May, at the Best Western Toulouse Centre Les Capitouls. We reserved a Family Room to make our extended stay a bit more comfortable. Our room 212 included two bedrooms... more
My wife & I spent 6 nights, 12-17 May, at the Best Western Toulouse Centre Les Capitouls. We reserved a Family Room to make our extended stay a bit more comfortable. Our room 212 included two bedrooms connected by a small kitchen area that included a sink, hot water kettle and a refrigerator.
The room faced the street, Allees Jean Jaures, so there was some street noise. But worse was the noise from the pub (The Thirsty Monk) almost directly below the room. However, once I figured out how to use the wall mounted air conditioner were able to sleep well with the windows closed and the noise from the A/C unit overriding the faint street noise though the closed windows
The room is in need of remodeling. The carpet was literally threadbare with a gap in the carpet where a seam used to be. The bed mattress was well worn as one slept in a valley in the mattress. However, the rooms were for the most part clean. My wife spilled some water in the kitchen area and using some toilet paper to wipe up the spill found the floor well soiled.
The staff at the front desk were friendly and always helpful. The weekday lady in the breakfast room was good at keeping tables cleaned away and replenishing the food. The corresponding staff on weekends was let us say less capable. less
Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
I thank you for having given your opinion. I just want you to know that the renovation will start in October to finish in April 2018. At the begging of may, you will be able to discover a very new Capitouls ! Moreover, the first "test room" will be built during this summer. I hope to the see you next time in order to receive your opinion about the new rooms.