Best Western Toulouse Centre Les Capitouls

29 Allees Jean Jaures, Toulouse, 31000, France
based on 251 reviews Trip Advisor Logo
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Best Western Toulouse Centre Les Capitouls

The Best Western Toulouse Centre Les Capitouls has received the European Eco-label certification. The label distinguishes services and products that meet high standards of both performance and environmental quality. Located in the heart of La Ville R show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western Toulouse Centre Les Capitouls

Traveller Overview:
3.5 Rating: 251 reviews
Excellent 18%
Very Good 33%
Average 26%
Poor 13%
Terrible 9%
Rating

421mariaelenar, wrote review 25/08/2019

Disappointing

As it is rated a 4 star hotel the overall stay was very disappointing. All the hotel spaces appear quite old and need to be renovated. My room was just acceptable but, by chance, it was a suite while ... more

Owner Response
Best Western H, commercial department at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, Thanks to have replied to our satisfaction inquiry. We have well notyed the points you mention, and will improve these ones in a near future. Best regards,
Rating

Amedee_12, wrote review 15/07/2019

No bad but coule beaucoup better

The hotel is very well located in center of Toulouse. The service is very good and friendly. The quality price is not bad. The lobby is not welcoming, no real seatting area to receive people and no re... more

Owner Response
Best Western H, Responsable réception at Best Western Hotels Les Capitouls, responded to this review
Dear Customer, We thank you for sharing your experience following your stay at the Best Western Les Capitouls. We are delighted to hear your satisfaction with our location and service. We take note of the comments on the lobby and the quality of the rooms. We hope to see you for a next stay, do not hesitate to contact directly our reception to answer your needs easily. Best regards,
Rating

ashlybeee, wrote review 26/06/2019

Lots to be unhappy about...

Went with a close friend. Hotel has good location BUT... - fridge didn’t work and management didn’t care until the 3rd day out of 5 - cleaner left our room window OPEN during the day (the rooms are ne... more

Owner Response
Best Western H, Responsable réception at Best Western Hotels Les Capitouls, responded to this review
Dear Customer, We thank you for sharing your experience following your stay at the Best Western Les Capitouls. We sincerely apologize for this bad experience you have encountered in our establishment. Your very useful comments will allow us to improve and increase our quality of service. Our teams work at every moment to the well-being of the customers, and for that, we hope to see you soon for a next stay. We invite you to contact our reception directly so that your needs and expectations will be really taken into account. Regards,
Rating

Matthewtravels123, wrote review 21/05/2019

Great location, good room for those wanting to be out and about

Not sure where the 4 start rating comes from but for the price we weren't expecting that. Basic room that was clean and suits those just wanting to be out and about during the day. You had to ask at ... more

Owner Response
Best Western H, Responsable commercial at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, Thanks to have taken time to answer our satisfaction inquiry; We have taken good note of your comments, and be sure we would bear a great attention to the points you have mentionned. We would be glad to welcome you for a future stay in our Hotel in order to show you the improvements on these matters. Best regards,
Rating

TravelingMerm, wrote review 17/05/2019

Great location...decent hotel

Brief stay before heading to a family home for an immersion stay. Met all my needs. Great location! Close to attractions and restaurants...breakfast was sufficient but not spectacular. Staff friendly.... more

Owner Response
Best Western H, Responsable commercial at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, Thanks to have taken time to answer our satisfaction inquiry, and many thansk for you kind comments ! We would be grateful to welcome you again in our Hotel for a future stay. Best regards,