Some excellent features but needs a spruce-up: good staff
05/01/2018 ASASG_7, Vancouver, Canada
There are several things to recommend this hotel: convenient to the main train and bus stations (10 min easy walk), and easy walk to most of what you’ll want to explore around Toulouse. It’s on a Main... more
There are several things to recommend this hotel: convenient to the main train and bus stations (10 min easy walk), and easy walk to most of what you’ll want to explore around Toulouse. It’s on a Main Street that is being transformed into a mainly pedestrian way (think: Las Ramblas) so traffic is/will be minimal.
The rate we got was very competitive, especially when you get breakfast included.
The breakfast was a pretty standard buffet - fresh fruit, several juices, the usual coffee machine dispensing cappuccinos, etc, good yogurt variety, baked goods, cheeses, meats ...a novelty: automated pancake maker! Cereals. Let down: somewhat underdone eggs and limp bacon. Big bright room for breakfast was nice.
The young lady working the desk, Roxanne, was exceptionally helpful when we discovered we’d lost our tablet en route to Toulouse. She showed great concern and patience helping us figure out a way to submit a loss claim. Really lovely young lady.
The room we got, #203, had good/bad about it. The good: separate WC, decent bathroom. It faced the small street not the main so it was quiet. not-so-good: coming out of the elevator you must haul your bags up 7 or 8 steps to reach this particular room. The bedroom felt a little cramped and needs a sprucing up. Not what we expected from superior room choice. Also, oddly, the coffee maker cord couldn’t reach the socket so we had to perch it on the nightstand.
If you are arriving/departing by train or bus, this is a reasonably good choice. less
Best Western H, Reception at Best Western Hotels Les Capitouls, responded to this review
Thank you for taking the time to post your comments following your recent stay with us here at the Best Western Toulouse Centre Les Capitouls.
We are happy to read that you were satisfied with the Hotel's location which made your stay more convenient and allowed to enjoy the city features.
We sincerely appreciate your positive and kind comments toward our staff member and are pleased to know that you were well looked after.
We took good notice of the other points you felt were not up to the standards you were expecting, they have been forwarded to the rest of our team in order to improve the quality of our services and offer the best experience possible to you and our future guests.
We sincerely hope to welcome you back to the Best Western Les Capitouls next time you visit Toulouse.