Best Western Torvehallerne

The location is great, nearby restaurants and shops. Rooms are not very nice and the bathroom is in great need of renovation. The room is very warm and you need to keep the window open and it is a lot of noise from the street. less

The employees of the front desk were extremely unhelpful and unable to answer questions regarding a parking ticket. I received a parking ticket for being 10 minutes late to my car. I had paid for parking until 16:11 and the ticket occurred at 16:20. I arrived at my car at 16:30 to find a ticket, much to my surprise! It was for $125 US!!! WOW! The Best Western has contracted with the company called OnePark and the front desk employees do not know the anything about how to pay the tickets or to manage the problem. The hotel is average at best and I will never be coming back! No A/C, water all over the floor in the bathrooms from the shower, noisy area at night, difficult access, need I say more. Steer clear of this place as I think there are much better places to stay in Vejle! less

Rooms were clean and nice. However did not honour my booking that included breakfast even though I checked with the lady upon check in. Was not informed until I was checking out and got slapped with a $100aud bill no communication from staff I wouldn't have opted for the breakfast if my booking didn't cover it. less

The entrance to this hotel is a bit confusing. If you enter through Kirketorvet you have to pass through a couple of restaurants and bars. Following the signposts leads you to the reception, where it appears that the main entrance is somewhere on the other side of the buildings. Finally at the front desk, the check-in was efficient, and after some search we also found the room, which had plenty of space. Facilities were fine and minor flaws were fixed quickly. The wifi worked fine once you got the logon for it. The room had a little kettle for boiling water, and this and other facilities worked fine. The bathroom had a large bathtub. A shower would have been better, but that's personal preference. Sleeping quality was fine with large beds. The breakfast was served in the open space between the buildings, covered with glass windows. The selection was good and had smart facilities for coffee and other beverages. Check-out was also efficient and the staff was in general helpful. less

First the positive... the hotel at one of the most attentive staffs I've ever seen is many years is I've been traveling. Everybody was so friendly from the time I checked in. I ate in just about every restaurant frequently. They had a great selection for breakfast. I would consider staying at the hotel again just because of the staff. I can't express how friendly the staff was. The bad side of the hotel... my bathroom smells like sewer everyday from the time I walked in. I ended up keeping the door closed, opening the window, and covering the shower drain to keep the smell from escaping to the main bedroom. The really bad side... First of all, I think being one of the few African Americans in the town made people curious. We got the occasional curious stare to the obviously racist get out of my country look which I have dealt with my entire life... These don't bother me and shows people are naturally curious about outsiders or flat out ignorant and don't represent the Danish populations a whole. However, on one occasion I encountered an obnoxiously drunk Dane. He went by the name of Jan, was a musician or something, and was a friend of either the owner or who appeared to be a manager of the property. It was 9AM and these guys were sloppy drunk. I was trying to eat my breakfast and minding my own business when Jan walked up and kept wanting hugs and babbling about nonsense. The owner/manager kept telling Jan to let's leave but Jan continued acting obnoxious to the point I decided to leave my breakfast. Jan tried to follow me to my room so I ran to avoid him knowing where I stayed. At this point I felt unsafe and embarrassed to pass through the dining area to leave the hotel. I used the rear door to avoid harrassment and any other confrontation. My point... If it wasn't for the staff, I would have nothing positive to write... I saw the owner /manager another time during my stay and he didn't acknowledge the incident or me as a person. No apologies nothing... I feel if I were white, I would not be posting this and if the incident happened he would have apologized. BTW, the staff knows who the manager/owner is and knows he can be a problem for guests. They told me he doesn't represent Denmark and is a bad representation of the Best Western franchise. My question is why is he still there? The lack of a simple acknowledgement of me as a person or apology makes me consider reporting the hotel management to Best Western franchise management. less