Excellent Staff, Fantastic Food, Smelly Bathroom, and Drunk Danes
05/04/2019 DiabloNegro, Vejle, Denmark
First the positive... the hotel at one of the most attentive staffs I've ever seen is many years is I've been traveling. Everybody was so friendly from the time I checked in. I ate in just about eve... more
First the positive... the hotel at one of the most attentive staffs I've ever seen is many years is I've been traveling. Everybody was so friendly from the time I checked in. I ate in just about every restaurant frequently. They had a great selection for breakfast. I would consider staying at the hotel again just because of the staff. I can't express how friendly the staff was.
The bad side of the hotel... my bathroom smells like sewer everyday from the time I walked in. I ended up keeping the door closed, opening the window, and covering the shower drain to keep the smell from escaping to the main bedroom.
The really bad side... First of all, I think being one of the few African Americans in the town made people curious. We got the occasional curious stare to the obviously racist get out of my country look which I have dealt with my entire life... These don't bother me and shows people are naturally curious about outsiders or flat out ignorant and don't represent the Danish populations a whole. However, on one occasion I encountered an obnoxiously drunk Dane. He went by the name of Jan, was a musician or something, and was a friend of either the owner or who appeared to be a manager of the property. It was 9AM and these guys were sloppy drunk. I was trying to eat my breakfast and minding my own business when Jan walked up and kept wanting hugs and babbling about nonsense. The owner/manager kept telling Jan to let's leave but Jan continued acting obnoxious to the point I decided to leave my breakfast. Jan tried to follow me to my room so I ran to avoid him knowing where I stayed.
At this point I felt unsafe and embarrassed to pass through the dining area to leave the hotel. I used the rear door to avoid harrassment and any other confrontation.
My point... If it wasn't for the staff, I would have nothing positive to write...
I saw the owner /manager another time during my stay and he didn't acknowledge the incident or me as a person. No apologies nothing... I feel if I were white, I would not be posting this and if the incident happened he would have apologized. BTW, the staff knows who the manager/owner is and knows he can be a problem for guests. They told me he doesn't represent Denmark and is a bad representation of the Best Western franchise. My question is why is he still there?
The lack of a simple acknowledgement of me as a person or apology makes me consider reporting the hotel management to Best Western franchise management. less
Torvehallerne, Manager at Best Western ToRVEhallerne, responded to this review
Thank you for your comments. Please contact me at your convenience, as I am interested in details of your experience. Regards, Thomas