04/11/2016 Y C, Port Macquarie, Australia
The apartment was very well equipped and the spa bath made it extra special. In general it was a lovely apartment with beautiful views.The only things that stopped me giving it 5 stars was the wi-fi w... more
The apartment was very well equipped and the spa bath made it extra special. In general it was a lovely apartment with beautiful views.The only things that stopped me giving it 5 stars was the wi-fi which was useless. Unable to use email or FaceTime or google, constantly crashing or extremely slow. Plus both the gowns supplied for the spa bath were in tatters, not exactly luxury! It would have been better not to have left them out at all. less
Torbayseaview, Manager at Best Western Torbay Sea View Holiday Apartments, responded to this review
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We are sorry about your bathrobe this was missed by us and the problem has been rectified..
Our Wi-Fi is usually very fast and apologies for your inconvenience we monitor the system 4 times a day at the time of your stay it was running very slow due to an area problem with Telstra that was out of our control.
If I can be of assistance in the future, please don't hesitate to contact me at 08 9845 1904.
Thank you again for taking the time to review our property. We appreciate your loyalty to our brand.
Chris and the Team
BEST WESTERN Torbay Sea View Holiday Apartments