Best Western Topeka Inn & Suites

First off, the room was not clean and still had trash in it from the time before. There was an open beer can that was next to our bed, and trash behind the tv stand. We planned for a girls night for a birthday get away, but while sitting on the bed a big bug came crawling next to my friends leg. Upon speaking with the front desk gentleman, Jordan, he was nothing but rude, hateful, and didn't care about it what so ever. He then proceeded to make us feel as though we were lying to him and when I expressed my frustration, instead of handling it he walked away. POOR MANAGEMENT! After getting beyond frustrated he then said that he will not answer to me due to "not being a guest" which in-fact I was. Just because my name wasn't the one on the reservation DOES NOT MEAN I am not a guest. He then told me that we needed to leave because we were no longer welcomed. They then proceeded to call our room over, an over, and over again. The last one being the General Manager, to which she was no help what so ever. She was also rude, an when I asked for a refund she told me she wasn't gonna do that. The only positive thing that I can say is for the gentleman by the name of Ben, who was working the night shift, was extremely nice and was the only understanding one. I do not recommend this hotel to anyone. My advise for the hotel is to get pest control out! Also, I have pictures of everything but even when showing him, he didn't believe me. SO UNBELIEVABLY RUDE!!!!!!! less

Bed bug found in room, general manager brushed off problem. Did not give us the reduced rate she told us we would receive. Blamed us! Contacted same general manager again once we arrived home, she was again rude and uncooperative. Our room was dirty with trash (french fries, razor cover, food container lid). Tub/shower handle leaking so no water pressure. Refrigerator not turned on when we got to room. From rude manager to scratchy towels, we will NEVER stay again at The BW in Topeka, KS. less

We stayed here one night with our dog. The room appeared recently renovated and was clean and very quiet. The hotel is located just off of I-70 with easy on/off access. There is a good selection of restaurants about 2 miles from the hotel. less

Great access to hwy. Great service in the pool and hot tub area. Breakfast is great and have a variety to pick from. Very clean and neat and beds are very comfortable. Great stay for business or pleasure. less

I didn't make a reservation using the Best Western app because it was 1am when I needed to find a hotel since my truck broke down. I did find the hotel and got a price from the app and went there. Talked to the desk clerk and said I wanted to stay 3 nights. Showed her the rate of $76 on the app and was told she couldn't do that, but she could do a few dollars more. Then she proceeded to give me a price of $975 for my 3 night stay. I told her her math wasn't right 3 times 80 was only $240 and she insisted she was right, it was $975. I showed her my calculator and she still wanted to charge me $320 saying I had to pay 4 four nights even though it was after 1. I am a diamond member at this chain and 3 others and I am not going to argue with someone that can't even do simple math. I left and went somewhere else that wanted my business. less