First off, the room was not clean and still had trash in it from the time before. There was an open beer can that was next to our bed, and trash behind the tv stand. We planned for a girls night for a... more
First off, the room was not clean and still had trash in it from the time before. There was an open beer can that was next to our bed, and trash behind the tv stand. We planned for a girls night for a birthday get away, but while sitting on the bed a big bug came crawling next to my friends leg. Upon speaking with the front desk gentleman, Jordan, he was nothing but rude, hateful, and didn't care about it what so ever. He then proceeded to make us feel as though we were lying to him and when I expressed my frustration, instead of handling it he walked away. POOR MANAGEMENT! After getting beyond frustrated he then said that he will not answer to me due to "not being a guest" which in-fact I was. Just because my name wasn't the one on the reservation DOES NOT MEAN I am not a guest. He then told me that we needed to leave because we were no longer welcomed. They then proceeded to call our room over, an over, and over again. The last one being the General Manager, to which she was no help what so ever. She was also rude, an when I asked for a refund she told me she wasn't gonna do that. The only positive thing that I can say is for the gentleman by the name of Ben, who was working the night shift, was extremely nice and was the only understanding one. I do not recommend this hotel to anyone. My advise for the hotel is to get pest control out! Also, I have pictures of everything but even when showing him, he didn't believe me. SO UNBELIEVABLY RUDE!!!!!!! less
Sally P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for your stay. We value your feedback and will utilize your experience to help retrain our staff. Thank you again.