These issues were not addressed because there was front desk staff at check out.
This was supposed to be a small get away for my boyfriend and I, booked the Whirlpool Suite for over 100 dollars a night, and after leaving I felt cheated and had minor physical injury. A cheap motel room would have been better than the room I was given.
When I arrived at 6pm on the 13th everything was great other than a delay in check in due to the front rest clerk having to answer a call, and when a coworker pulled him aside to do something for her in.
That was forgivable, but what is not is the state of the room. Upon entering I noticed a bit of mess. Some spots on the mirror, leftover food in the fridge, candy on the floor, spots on the toilet. I cleaned it up with some alcohol wipes I had packed because I was expecting my boyfriend to arrive at any time.
On the first night we noticed that the heater did not work. We left it on all night to see if it would heat up over time and it was freezing because it was just pulling in air from outside. It was warmer without the heater on. The night was less than peaceful even if I put the heater issue aside. There was a loud dog barking and people talking, yelling outside of the room, the side buildings side door opening and closing, loud slams that came from above us, and someone’s tail lights shining right against our window all night.
The second day was worse, we found a large broken piece of a hollow cylinder shape piece of glass, which looked like some type of broken pipe. We picked that up and threw it away, and still tried to enjoy our weekend.
But early the on check out day I tried out the amenity of the room, the large whirlpool tub. The bath was great, but upon exiting the tub my partner noticed a couple of small cuts that were fresh and bleeding a little. Nothing more than a scratch. It could have been glass, or the rough tile that surrounded the tub when I was trying to get over the 2 foot ledge that didnt have a step to help safely get in and out.
During the morning of check out we had a housekeeper try to enter the room 3 times starting at 9, when check out wasn’t until 11 am.
At this point my partner and I were over it, we left the room cleaner than I found it, and planned to talk to the front desk clerk about the issues with the stay so they could try to fix the heat at least for the next person coming. We waited 5 minutes at the front desk after ringing the bell but no clerk came and left disappointed less