Worst Best Western I’ve ever been to. Run away
11/07/2018 ianadams, Kansas City, Missouri
Where to start, I booked a room for my family and was given a room with 1 king. The hotel wanted to charge $60 more for a room with 2 queens. The room had a strange smell especially the bathroom. The ... more
Where to start, I booked a room for my family and was given a room with 1 king. The hotel wanted to charge $60 more for a room with 2 queens. The room had a strange smell especially the bathroom. The pool was closed due to issues and we weren’t told when checking in. The evening staff was rude. When asking for extra blanket so I could sleep in chair so my wife and daughter could enjoy the bed, I was told they were out. The door to the room didn’t shut and lock without me slamming the door shut. Only time I could use Wi-Fi was when I was in the lobby, nowhere else. The room one of my inlaws has, the floor was wet from AC issues. I believe there was mold. And yet the 3 room had Ants all over when they woke up in the morning. If it wasn’t for the rooms being booked and paid for we would have left. The place refused to cancel the remaining week, so we could go elsewhere. we were here for a family member being in ICU for heart surgery. None of us will ever go near a BW again less
Sally P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for you stay. On behalf of our team, I would like to apologize that your stay did not meet your expectations. Please contact me directly at the hotel so that I can discuss this matter with you further. We hope that you will give Best Western another try in the future.
Sally Patel, GM