My husband called around the area to find a motel that offered a recliner in a room as I had a recent injury and could not sleep in a bed. When calling this motel, he was advised that all of the handicap rooms had a recliner in them. My husband then attempted to reserve a room for the 3 nights I needed it. The person quoted a price higher than what was offered on the internet and he advised her of this. She said he had to reserve the room online to obtain the pricing. Making a customer to go through the inconvenience of that instead of honoring what he was looking at online while on the phone with the front desk seems insane. He did so anyway.
When arriving, the front door entry was locked and no one could be observed at the front desk. While trying to figure out how to enter after a few minutes, the front desk person came to open the door for us while she was on her cell phone We went to check in and she stated she remembered talking to my husband about the recliner need. She gave me my room key and I went to the my room. Upon entering, I observed there was no recliner, my real only requirement. My husband went to the front desk to notify Sally of the issue. No one was there. He rang the bell on the counter a number of times to no avail. He even called the hotel number twice with no answer. This lasted for ten minutes. He came back to the room to advise me as we were going to leave to find another motel. He returned to the front desk to attempt to find someone and again rang the bell on the counter. After a few more minutes, Sally came out of the back room, again on her cell phone. She was advised there was no recliner in the room . She acted like she knew that and stated when the maintenance person arrived he would bring one to the room.
In about an hour, the maintenance person and Sally did bring one and it was satisfactory. I requested them to leave the sitting chair that was there in case I needed it during the night. Sally said it had to go for another room. I asked if the motel was that full? She said we are not but it has to go to another room. Seeing that I was upset and injured, she reluctantly agreed it could stay for now. I got settled in and after thinking about her strained response, I put the chair in the hallway so as to not cause a problem.
I stayed for 4 nights. There was minimal maid service during this time, even after leaving a daily tip. One of the nights, I ran out of toilet paper as no extra had been left and I had to call the front desk. I couldn't even make coffee one day as there had been no cups left for me to use.
On the third day, I advised Sally I needed to stay an additional night. It wasn't until after receiving my bill online that I realized I had been charged an extra $10 for that night than was advertised online.
I will say it was quiet during my stay. The temperature of the room was comfortable. The lobby was clean. The vending machine was not stocked. Outside of my room, there were numerous empty beer cans and trash.
All in all, I would rate this motel as a 2 star. Very disappointing as I have been a member of Best Western for almost 30 years. less