Some places just can't find good help.
I didn't make a reservation using the Best Western app because it was 1am when I needed to find a hotel since my truck broke down. I did find the hotel and got a price from the app and went there. Tal... more
I didn't make a reservation using the Best Western app because it was 1am when I needed to find a hotel since my truck broke down. I did find the hotel and got a price from the app and went there. Talked to the desk clerk and said I wanted to stay 3 nights. Showed her the rate of $76 on the app and was told she couldn't do that, but she could do a few dollars more. Then she proceeded to give me a price of $975 for my 3 night stay. I told her her math wasn't right 3 times 80 was only $240 and she insisted she was right, it was $975. I showed her my calculator and she still wanted to charge me $320 saying I had to pay 4 four nights even though it was after 1.
I am a diamond member at this chain and 3 others and I am not going to argue with someone that can't even do simple math. I left and went somewhere else that wanted my business. less
Sally P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for your stay. I would like to apologize that you had such a hard time checking in with us. I hope you will give us a chance in the future to change your mind.