Best Western Topeka Inn & Suites

What a wonderful place to stay at. From a wonderful fast check in process to an amazing breakfast, can't wait to come back on our way back to Florida. Thank you so much Best Western & see you soon!!!!!!!! less

My family stayed here July 11, 2021. What a mistake! When booking, we asked if we were talking to the hotel direct. The man said "yes" and we continued to book. We were told all discounts would be taken care of at check-in. When we arrived, we were told we booked through a third party. (no discounts, and could not give us a receipt upon checkout). The woman said we have to be VERY careful booking.....those people are VERY SNEAKY! The hall carpets and room carpets were FILTHY! On the internet the 2 queen suite with sofa looked great! Upon entering the room, there were 2 queen beds and a chair with an ottoman. The carpet was filthy. 4 people in the room....2 washcloths, 2 towels. Sheets were stained! The breakfast chairs were stained and dirty. NOT what I expect from a Best Western!! NEVER AGAIN!! This facility is misrepresenting the rooms on the internet pictures. less

We just checked in and this is by far the nastiest hotel I have stayed in since 1983. If we were not dead tired… traveling with other people and everybody luggage out and to room we would not be staying ..From the filthy corridor to the pile of hair on my shower drain, 1 towel in my room, toilet that won’t stop running…hair in our ice bucket… prior occupants leftover food in the fridge… do I need to go on??! less

I wanted to like this hotel but I couldn’t. We have been traveling across the country from Seattle and this is by far the worst room AND worst breakfast we have experienced. It is certainly not up to the Best Western standards. The room was tired, worn and unloved. The base of the tub was so gross that we wanted to wear flip-flops. The refrigerator racks were mostly broken or missing. The air conditioner has a fan setting of auto, low and high but only the auto worked so we could not run the fan constantly and it cycled on and off all night. The curtains are half way off the rod and difficult to open/close. The plugs in the walls were very worn and would not hold charging plugs in. The room was dark and not very clean. We found a prescription pill and other things on the floor. They need to move chairs, etc., and vacuum the entire room once in a while. The rug is falling apart as you enter the bathroom and there are several long strings that could be trimmed. The electronic lock on the door only worked the second time we tried it. Additionally the rooms are not quiet. We could hear the people next door talking last night and once the person upstairs got up at 5 AM in the morning, sleep time was over for us. The breakfast had sausage patties, pre-made omelettes, biscuits and gravy, and a few yogurts. There was coffee and juice. Sounds ok until you notice what was not there: hot water and tea, hot chocolate, butter, jams, cereals, milk, etc. We asked at the front desk and were told the offerings were limited due to Covid but we have been traveling for many days and other hotels have figured it out. There is no elevator so if you have lots of luggage don’t get a second floor room. But your best choice would be to stay elsewhere until they start to maintain the rooms at this hotel. They really are that bad. less

Unfortunately the staff is not friendly and professional. The lady at the check-in was smoking and in private conversation on the phone when I arrived. It took her 15 minutes to realize that I and other customers are waiting. She charged the wrong amount on my CreditCard. The Manager fixed that the next morning, but be careful! less