Needs Attention to Maintenance
23/12/2018 Brittnee B, Dallas, Texas
When we arrived around 11:00 PM, the hostess helped me and was very welcoming and friendly. She let me know that there were no elevators and that I needed to use a side door. When I got to the side do... more
When we arrived around 11:00 PM, the hostess helped me and was very welcoming and friendly. She let me know that there were no elevators and that I needed to use a side door. When I got to the side door, it worked about 20% of the time that I inserted the card. It was also dark and kinda "shady". I didn't feel safe standing there for more than 2 or 3 minutes.
When we arrived in the hotel room it looked good overall but it was dark. There were plenty of outlets which we were excited about. Upon lying down on the bed, both beds (2 queens) were lumpy and the sheets felt like sandpaper. I know this isn't the Four Seasons but I would expect better sheets than what I would get at a Roadway Motel. I was pleased to see that we had extra shampoos and conditioners.
After waking up in the morning, we realized that the room wasn't in the best of shape. The outside window seal was popped out which was making the room cold. We decided to go down to breakfast. "Breakfast" was a joke. There was 2 piece of white bread, 3 pieces of wheat bread, some gross wax covered apples that had seen better days and 2 tiny oranges. In the drink department, there were 2 juice boxes and a sad looking coffee bar. We were told that "more food was coming" but it never came. After speaking with what I believe was the owner, Sally, upon checking out. I had used the hotel restroom and there was no soap left. I told her about it and she said, "oh we are remodeling and we don't have time to focus on those things". - shocker. I also told her about the mattresses being lumpy and she stated, "those are brand new beds, there is no way that they were lumpy." Then brushed it off.
There is definitely room for improvement at this Best Western location. I purchased this hotel room based on other reviews that I had seen online. Unfortunately I did not receive the same experience and I wish them the best of luck in updating their breakfast bar area and the hotel (which needs it). less