Best Western Topeka Inn & Suites

Great Price. While so many of the hotels are offering "grab and go" bags that consist of a nutri-grain bar, apple and water; this hotel had a hot breakfast burrito, muffin, apple and coffee! Ideally located. less

These issues were not addressed because there was front desk staff at check out. This was supposed to be a small get away for my boyfriend and I, booked the Whirlpool Suite for over 100 dollars a night, and after leaving I felt cheated and had minor physical injury. A cheap motel room would have been better than the room I was given. When I arrived at 6pm on the 13th everything was great other than a delay in check in due to the front rest clerk having to answer a call, and when a coworker pulled him aside to do something for her in. That was forgivable, but what is not is the state of the room. Upon entering I noticed a bit of mess. Some spots on the mirror, leftover food in the fridge, candy on the floor, spots on the toilet. I cleaned it up with some alcohol wipes I had packed because I was expecting my boyfriend to arrive at any time. On the first night we noticed that the heater did not work. We left it on all night to see if it would heat up over time and it was freezing because it was just pulling in air from outside. It was warmer without the heater on. The night was less than peaceful even if I put the heater issue aside. There was a loud dog barking and people talking, yelling outside of the room, the side buildings side door opening and closing, loud slams that came from above us, and someone’s tail lights shining right against our window all night. The second day was worse, we found a large broken piece of a hollow cylinder shape piece of glass, which looked like some type of broken pipe. We picked that up and threw it away, and still tried to enjoy our weekend. But early the on check out day I tried out the amenity of the room, the large whirlpool tub. The bath was great, but upon exiting the tub my partner noticed a couple of small cuts that were fresh and bleeding a little. Nothing more than a scratch. It could have been glass, or the rough tile that surrounded the tub when I was trying to get over the 2 foot ledge that didnt have a step to help safely get in and out. During the morning of check out we had a housekeeper try to enter the room 3 times starting at 9, when check out wasn’t until 11 am. At this point my partner and I were over it, we left the room cleaner than I found it, and planned to talk to the front desk clerk about the issues with the stay so they could try to fix the heat at least for the next person coming. We waited 5 minutes at the front desk after ringing the bell but no clerk came and left disappointed less

We've stayed in many Best Westerns, because experience told us that BW maintains standards that ensure a good experience. This place shattered that perception. The room was less than clean, even by pre-COVID standards. The armchair in the room had a broken leg, and was propped against the wall, to make it look OK. And the grab & go breakfast had nothing nutritious, only sugary snack items. Overall, a poor experience. Avoid this hotel! less

We stayed one night at the Best Western in Topeka Kansas. We were in room 122, which was a biggish room with a king bed, TV, A/C, small fridge with a freezer compartment, microwave, a table and chair, and one comfy chair, but no safe. The bathroom had a tub and shower, but the sink was outside the bathroom. There was one luggage cart in the lobby. I needed to print out something, so I tried to use the computer in the business center. I couldn't get it to work, so the desk clerk came over and he tried hard, but couldn't get it to work either. The breakfast was a grab and go bag. We would stay here again. less

If you think COVI9-19 is a hoax, definitely stay here. This BW franchise (they are independently owned and operated) alleges they follow covid-19 protocols but their housekeeping staff, their front desk staff, and their owner/manager do not wear masks. Yes they have them nearby but you can tell it's for show because they don't even know how to wear them properly. (hanging under nose or in pocket). I had to ask the housekeeping person to put it on when he was talking to me and trying to walk by me in the narrow hallway. Property wise at least the room I was in had run down beat up furniture and bathtub nozzle leaks continuously. The manager/owner is rude and uses inappropriate language. She instructed the housekeeping staff NOT to let me use the luggage carrier so I could exit hotel quickly. Seriously, he was halfway down the hall and she called him back. Bottom line during covid-19 times avoid this place like the plague unless you want to potentially expose yourself to unsafe practices or you don't worry about covid. If that's the case you won't mind this place one bit. Not one of the 5 staff I saw followed protocol and they have been reported to county health department. When I told the manager she said "F-off. I don't care." (for real, it is on my phone). I only write negative reviews when more than 3 things are wrong. This one blew that out of the water. I am a loyal BW customer but once in a while there is a bad match. less