Best Western Topaz Lake Inn

When checking in, we were informed by another patron in the lobby that the place is known for car break-ins and to be sure to remove all valuables in the car. This gentlemen went on to tell us to leave fast food wrappers in the car so that the car looks "junky" and people will pass it by. One member of the team went into her room and the back porch area faced a side portion of the parking lot, and the door had been permanently bolted shut. The room also smelled like cigarette smoke. I spent some time getting the room switched over so that it was more inside the hallway, less exposed, not by the entrance or back lot. More than one homeless person was wandering the parking lot for quite some time. They came in and out of the building where are rooms were. There was at least one car that appeared to be lived in, near the building. The rooms were in a separate building and though the rooms had a hallway, they had back sliding door entrances which were not secure.The building itself was not locked but rather anyone could come and go. In fact, there was a man that knocked on the door of my co-workers room a couple times, calling out for Jose. She remained quiet in the room until he left. The room across the hallway had pot smoke leaking out. We decided to go to dinner early at 5 pm so that we could back in our rooms before dark. No business center. bad internet connectivity. less

The managers of the Best Western Topaz Lake Inn were outstanding. We were stressed because our rental RV broke down, when we were checking into the hotel for the night. They were very understanding and accommodating. less

The proprietors of this property took my last minute reservation, and provided me a clean and comfortable room during my time in the area. I have stayed in many Best Western properties, and found this one to be a gem in the high desert. less

The hotel was clean and quiet with large rooms. Enjoyed stopping here for a night after a trip to Lake Tahoe. Good breakfast. Best experience with Best Western chain so far:) The lady serving breakfast was super nice. less

Although the staff was friendly, I had issues with the room. The pillows had some gross dark old blood spot on it about the size of a quarter (will upload picture if site allows), the fridge had food in it from previous guests, and the phone in the room wasn't working. I was bothered because I booked 2 rooms well in advance, one for my husband and I and the other for my kids requesting adjoining room. Although, I understand it is not guaranteed my kids room was on a different floor. I asked them to please move us closer and the finally put them on the same floor as us but 7 rooms apart. Definitely, the worst Best Western I have ever stayed at. less