Best Western Topaz Lake Inn

We were driving from Las Vegas to Sonora Pass and stopped to stay. We booked 2 beds. We arrived after midnight. The owner seemed pleasant - however he asked twice if we had pets (which we did not). We went to our car where the owner followed us out and paced back and forth. We went to the room that had an AC that kept us up - horrible noises and the room was not clean. The shower had no pressure. We left the next morning and checked out - the owner charged me for an extra person in the room - who was our child- which is why we got 2 beds. My other half would not sign the bill and we have disputed the additional charge. Never has a hotel done this to us with Best Western - and we have never been followed around. Best to probably have continued driving than to stay in a dirty hotel where the AC sounds like it is going to blow up. less

Room had a smell to it when the water in the sink would back up! The phone in the room didn’t work for 5 straight days (was told the whole 2nd floor was out) never fixed it. Told them about the sink stopping up! Again nothing. Trash cans in parking lot over flowing for days at a time. They would replace towels in the room, but no soap or toilet paper. That you had to walk down to the lobby for. Again, because phone did not work. Terrible stay. less

Room was dirt and smelled had to use air freshener to make it livable. AC unit noise. Reservation for 3 yet room only set up for 2 with towels. Checked out early and no one on duty and luggage carts were all locked up requiring bag drag from 2nd floor with 2 out of 3 handicapped people. Best Western should review and pull franchise. Worst Best Western I’ve ever seen. Way overpriced for accommodations below Motel 6 standards. less

This hotel was right off lake Topaz The room was comfortable with a nice view of the lake. We had the suite, The jacuzzi tub was in good working order. They had the AC off, so it took a while to cool the room down, but other than that, there were no issues. There was a small casino close by and they gave coupons for, which was nice. No pool or hot tub in use due to covid I would imagine. They did have good options for breakfast. less

during these difficult times it was nice to see the friendly faces of shelly and shem. They always make our stay easy and relaxed. We stay here usually twice a year on are way up to Lake Almanor and it's always a pleasure. less