Best Western Toni Inn

3810 Parkway, Pigeon Forge, Tennessee, 37863-3816, United States
based on 1666 reviews Trip Advisor Logo
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Best Western Toni Inn

Whether guests are in town for the Great Smoky Mountains, Dollywood/Splash Country, The Dixie Stampede, The Island, Titanic Museum, Country Tonite Theatre, Hollywood Wax Museum, The Old Mill, Flyaway Indoor Skydiving, MagiQuest, Wonderworks, Rafting, show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Toni Inn

Traveller Overview:
4.0 Rating: 1666 reviews
Excellent 47%
Very Good 33%
Average 12%
Poor 4%
Terrible 2%
Rating

susananstine, wrote review 07/07/2020

clean and friendly

my husband and I enjoyed our stay at the Toni Inn. The room was very clean and the staff was super friendly. They even helped me extend our stay coming up in November. We can't wait to come back. Th... more

Rating

ArrenMichelle, wrote review 04/07/2020

Loved our stay.

Loved my stay here and Tina at the front desk was so sweet and helpful. I loved that the pool was open later and so enjoyed the friendly atmosphere. I so appreciated the cleanliness of the room and ... more

Rating

314AprilN, wrote review 29/06/2020

Gross!!

This hotel fell very short of our expectations. Musty lobby, awful towels and sheets, service was non-existent. We had to bring in Clorox wipes to make sure the room was clean. Our family will never s... more

Owner Response
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
We are just getting started on learning how to deal with the NEW normal. We do have some kinks we are working out, however we are trying. It seems to be working with most people. We sincerely apologize for your not so pleasant stay but we do hope that you will come back and give us another chance after the world gets back to the old "normal". Again we do hope that you will give Best Western another try once thing are back in full swing. Covid-19 has affected everyone and trying to live and work with this pandemic has taking its toll on everyone and everything. We are taking the most possible steps to keep everyone safe and contact free.
Rating

tamiandlandon, wrote review 15/06/2020

Would Stay Again

The ladies at the front desk are very nice. Very helpful with assisting us a place to lock up our bicycles we brought (stairwell in front of the office), and providing anything we needed. We felt safe... more

Owner Response
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for your recent stay with us. With entering rooms from the outside and having very limited sidewalk, having chairs outside the room is next to impossible. We are delighted that you enjoyed your stay and we look forward to seeing you again in the near future.
Rating

annhudson4930, wrote review 04/06/2020

Vacation

Had suite for 4 and rooms were spacious; beds were very comfortable, and rooms were clean. Kids enjoyed inside and outdoor pools! Staff friendly and helpful! Location is central to activities and rest... more

Owner Response
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for your recent stay with us. We are so happy you were able to enjoy our pools. We hope that you will come and stay with us again in the near future. Again thank you for choosing us as your vacation lodging.