Except for the location being near the subway, there is nothing satisfactory about this hotel. Pics look good but the actual were not. Elevator looks very old. The room was so small with mini restroo... more
Except for the location being near the subway, there is nothing satisfactory about this hotel. Pics look good but the actual were not. Elevator looks very old. The room was so small with mini restroom. Am not claustrophobic but i feel dizzy since day 2 of my stay bec of the room size. Even my sleep was disturbed maybe bec of lack of oxygen circulating inside the room. This is the first time i experienced this after all the travels i had. The hotel is very far from the city. You need to tranfer to more or less 3 trains. Disney is also not near, it took me 3 train rides. No bottled water was provided. Buffet breakfast was the same every single day. The food are not delicious. Everyone in the hotel cant answer your questions if u speak in English..like what time is it, where is the supermart, etc. Overall, i do not recommend this hotel. less
BestWestern_Japan, Manager - Customer Service at Best Western Tokyo Nishikasai, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations in various way.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Just for your information, we have shuttle buses to Tokyo Disney Resort. Should you have anything we can do for you, please contact the hotel directly.