Best Western Tokyo Nishikasai

I reserved this hotel knowing in advance that the rooms were quite small and cramped, but in our room there was only a small corridor ( less than 1 meter ) between the bed and the pieces of forniture... and only a person could barely pass. We had to do some sort of tetrix if want to cross between us. The baggage had to fit in this small corridor and never opened. So... i knew this beforehand but it was surprising to find such a dirty room. Switchs almost black, stains in the wall, the ceiling, the bathroom and to make things worse, a piece of nail was found on the floor. Breeakfast was fair and never changed during the seven days of stay. Wifi connection worked well and the staff was nice but the level of english knowledge was terrible. Finally and when doing our check out, an adittional 900 yens were charged without explanation during checking out. Never again. less

Room was clean but very small. The bathroom was also small. Located near the metro station. Breakfast was fine, mostly Japanese cuisine. Went to the grande first by mistake but he receptionist gave us good directions (they are not far apart). less

If you want to stay in Tokyo but in the big and comfortable room, you may consider to stay in this hotel. The location is alright for us because we use car rental not public transportation. Strongly recommended. less

Stay there 2 years ago did not book the shuttle and it was full when we plan to use. However, the staff suggested we can take the bus to disney. My previous stay was not a great one. I stayed again this year for just one night. The hotel did improve a lot in terms of the entrance and the lobby. However, if i need to use the word "customer experience with the hotel" , I would say overall the impression is not great, not satisfying. I got the feeling that the night front desk may get rude customers all the time? so when i check in i did not feel the welcome. The only word i got was "passport". secondly, the room is small which i mentally prepared, but becareful when you walk out from the bathroom, there is a tripping hazzard everytime we walk out. Bathroom was elevated i guess because of plumbing. room needless to say is small, we joke around and say it is "one way only" my husband need to back off in order for me to pass by. overall enjoy the convenience around the neighborhood but not with the hotel. less

If your trip to Tokyo is mainly to visit Tokyo Disneyland and Tokyo DisneySEA, this hotel is one of the better options because it offers free shuttle bus service to those attractions. Saves you time and money to visit the happiest place on Earth! That said, the hotel is very clean, very quiet, and very accessible to the nearby Nishikasai metro station. Convenience stores are all around for picking up snacks and restaurants are available if you're looking for a proper meal. If you're going to Japan for the 1st time and looking for a fuss-free accommodation that has familiar basic amenities with good staff, this is it. A note: It is a little compact, but quite cosy and comfortable! less