Best Western Tokyo Nishikasai

We checked into the Best Western Tokyo Nishikasai on December 3 thru December 12th. Upon going to our assigned room 416, I saw the room was for one person with a single bed. I thought the desk clerk just made a mistake since we booked a double room for 9 nights. The female desk clerk said room 416 is for two people and the bed is a semi double bed (single bed). I asked if we could have another room which she replied no. I request a refund which she said was not possible. I requested to speak to her supervisor, and she told me she was the supervisor. It was obvious this desk clerk was being less than honest or delusional since she wasn't a supervisor. We endured sleeping in this single bed for two very uncomfortable nights. In all we spoke to one male and three female desk clerks who refused to help us. The last desk clerk was a Russian young woman named Olga. When we explained to Olga our problem she told us she would contact her supervisor for assistance. That afternoon, Olga left a nice hand written message stating her supervisor approved for us to have another room with twin beds. Ms Olga is the type of employee best Western should hire, not people who could care less about their hotel guests. I would like to thank Olga and her supervisor for recognizing two adults can not comfortably spend nine nights in a single bed. They made the rest of our stay in Tokyo enjoyable. Other than this incident, the desk staff was always polite and helpful. less

Stayed here for a 4 days 3 nights stay for my 2 days trip at Tokyo Disneyland & Tokyo DisneySea and I’m really happy with my stay here. One of the reasons is that the rooms were comfortable and clean even though it might be small for some, which I don’t mind since I was staying there by myself. Also the staff there were super helpful and were able to personalise and anticipate my needs during my stay at the hotel. During my first day there, I arrived before check in time and was able to leave my luggage at the front desk and go on with my plans for the day. By the time I came back from my activities and proceeded with my check in, the staff at the front desk informed me that my luggage has already been placed in my room. Doing so made me impressed as I was already super tired from my plans for the day. The staff were also quick to assist with my issue as I had problems with the room temperature and they first assisted by giving me the key to open the window. When that didn’t help, the front desk staff then went up and assisted as well and couldn’t get the windows to open, they were quick to offer me with a room move which I appreciated as it’ll be a bit warm and stuffy for me. Overall, I would definitely come back here to stay if I do decide to go to Tokyo Disneyland & Tokyo DisneySea. less

Our time in Best Western was very comfortable. Our room was off the street, no noise by night, always clean, in order and the bathroom had lots of space. The staff at the reception spoke well English and helped us with tips on what to do close by or ordered taxis. less

Small room for more than one person, but was just fine for me. Close to everything I needed. Courteous staff, and very clean. I felt safe and secure, and the internet was just fine. I would recommend this to anyone on a budget traveling to Tokyo. less

Except for the location being near the subway, there is nothing satisfactory about this hotel. Pics look good but the actual were not. Elevator looks very old. The room was so small with mini restroom. Am not claustrophobic but i feel dizzy since day 2 of my stay bec of the room size. Even my sleep was disturbed maybe bec of lack of oxygen circulating inside the room. This is the first time i experienced this after all the travels i had. The hotel is very far from the city. You need to tranfer to more or less 3 trains. Disney is also not near, it took me 3 train rides. No bottled water was provided. Buffet breakfast was the same every single day. The food are not delicious. Everyone in the hotel cant answer your questions if u speak in English..like what time is it, where is the supermart, etc. Overall, i do not recommend this hotel. less