Best Western Tokyo Nishikasai

I stayed at this hotel 2 years ago and was impressed with it. This time, I felt the room was less enjoyable / efficiently designed when I compare it to other smaller sized hotels in Japan. Also, unlike last time, the buffet breakfast was not included with the room. The hotel and rooms are spotlessly clean, with a washing machine and dryer, and everything you need. But the rooms offer nothing more. Also, the lobby looks tacky as they've added vending machines, currency conversion machines, and gashapons near the elevators. The best things the hotel has going for it is it's location: very close to the station on the Tozai Line and a great spot in Nishikasai with all the restaurants and amenities one would want outside of the heart of Tokyo. less

Hotel is great. Received a very good service from all staffs. Self-service laundry with dryer (300 yen; 100 yen (30mins) respectively) at level 2. Luggage storage service is available for hotel guest. Late check out is subject to availability and your membership level. I am their gold member so they extend this service to me. Normal check in time 3pm; check out 10am. Plenty of Japanese food around the hotel. Walking distance to Nishi-Kasai Station by Tosai Line. Definitely will stay again here for my subsequent trip to tokyo less

This was my second stay at Best Western Tokyo Nishikasai. Decided to stay here again as I knew the hotel and the area. Hotel is basic but offers all the essentials. Rooms are small but cosy. Hotel staff are friendly and endevour to answer questions and assist to the best of the English ability. BF is basic however sufficient to start the day. Nearby services inlcude convenience stores, supermarket, restaurants and karaoke. Overall a good stay and would readily stay here again. less

Stayed for 3 Nights, nothing was well. Cleaning service is only a sentence on paper. Beds were smelling terrible ( not cigarette ) even I raised a problem about the issue. Hotel staff just spoke Japanese. Strongly NOT recommended!! less

This is a pretty standard hotel located about 5 minutes away from Nishi Kasai Metro station on the Tozai Line. Rooms are pretty small and really suitable only for one person. They'll upgrade to a larger room for a fee. The breakfast is OK at around 1000 yen a pop (around £8 at the time of writing this). We had problems even before we stayed there. About a month before we were due to travel to Japan I sent them an email and they told me I had only booked one room when I had booked two. This was eventually sorted out when i sent them a copy of my booking and contacted the head office of Best Western. However, while staying there I had a problem with one of the staff at the reception desk. My combination lock on my suitcase had broken and I couldn't open it. I went to the reception with a drawing of the issue with a picture of a pair of pliers to break the lock open because of the language barrier. A male receptionist was called out who kept telling me I needed to go to the Police. Eventually I got across to him that I hadn't been robbed and that the lock was broken and I needed something to cut through the lock to open my case. He provided me with a pair of pliers with the words 'Don't do it again'. Not the best response to someone in a predicament. To sum up - won't be staying there again in a hurry less