Great location and comfortable hotel
19/06/2018 Tracy Y, Kuala Lumpur, Malaysia
Our trip to Tokyo this June 2018 was a really last minute decision and booking this hotel was on an ad hoc basis. But we made the right choice as this hotel is near Haneda airport, easily accessible b... more
Our trip to Tokyo this June 2018 was a really last minute decision and booking this hotel was on an ad hoc basis. But we made the right choice as this hotel is near Haneda airport, easily accessible by bus from Kasai station and the nearest subway Nishikasai station was only a 5 minutes walk. There's a Family Mart just few steps away and is really convenient. Overall the amenities is good and service is fine. We wish the hotel is much bigger because we had difficulty to keep our luggage. Anyway, we had left a plush toy in your hotel room, number 920, we stayed between 14 June - 18 June. That's my son's plush toy and we believe he must had left it under the blanket and we miss it out. I had just emailed to your hotel official email and I hope you will contact me as soon as possible. Thanks! less
BestWestern_Japan, マネージャー at Best Western Tokyo Nishikasai, responded to this review
Dear Yee T,
Warm greetings and thank you for having chosen Best Western Tokyo Nishikasai for your recent stay and sharing your comments.
By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future.
We delighted to read that you really enjoyed being with us.
Also we belive that you have already been contacted from one of our staffs for your son's plush toy.
Thank you again for taking the time to share your experience here and we are looking forward to serving you again!.
Have a great day!
Manager - Customer Service
Regional Office - Best Western Hotels Japan