Best Western Tokyo Nishikasai

Small room for more than one person, but was just fine for me. Close to everything I needed. Courteous staff, and very clean. I felt safe and secure, and the internet was just fine. I would recommend this to anyone on a budget traveling to Tokyo. less

Except for the location being near the subway, there is nothing satisfactory about this hotel. Pics look good but the actual were not. Elevator looks very old. The room was so small with mini restroom. Am not claustrophobic but i feel dizzy since day 2 of my stay bec of the room size. Even my sleep was disturbed maybe bec of lack of oxygen circulating inside the room. This is the first time i experienced this after all the travels i had. The hotel is very far from the city. You need to tranfer to more or less 3 trains. Disney is also not near, it took me 3 train rides. No bottled water was provided. Buffet breakfast was the same every single day. The food are not delicious. Everyone in the hotel cant answer your questions if u speak in English..like what time is it, where is the supermart, etc. Overall, i do not recommend this hotel. less

We chose Best Western first for the rate because our honeymoon trip needed some budget. This hotel is located in the suburb of Tokyo and is only 30 min from Tokyo Station where you can board in Shinkansens. The hotel is deserved by Tozai Line which is a good platform (200m from the hotel). We arrived around 8pm, check-in was fast unless our request was not really spread out to different department. Indeed, I contacted Reservations Staff to get 2 boxes for breaekfast since we had one day trip in Osaka and we had to leave hotel at 5am. Reservations Staff approved our request. However at the reception, they didn't know what we were talking about and looks like there was mis-communication between Reservations and Front office. i was obliged to show up conversation to prove my sincerity. It needed 10 min to clear it. Finally they ask to inform us before 5pm which day we want to organize that. So it was fine. Anyway we arrived in the bedroom and were surprised about it. Not the size since it was small (but we knew already from Booking.com and from Reservation who warned about it). They made a beautiful set-up for our honeymoon we were very happy. Bedroom was with TV (but we never touch it since we had no time to watch it), we appreciate amenities in bathroom (Shower Gel, Conditioner, Shampoo in bottles). Normally we find them small like tester. No it was fine. Our bathroom could fit 2 only. Bathroom was small but was okay for our honeymoon. It made spicy honeymoon:). One minus was air vent. I am 190cm and that was dusty. Need to be clean a bit. We enjoyed breakfast buffet. It was appreciated because we could eat japanese breakfast everyday and that's what we were looking for. Being merged in Japan and forget burgers, fast food, pizza and international food. Breakfast was boiled eggs, kinds of omelette (cube), seaweed, little sausages, look like braised salad, orange jam, strawberry jam, honey, bread, croissant, pain au chocolat, fresh juice, coffee, hot water with selection of tea. One day we informed before 5pm front office staff to get breakfast box and they didn't know about it (AGAIN). We were obliged to open phone to show up conversation. My tips for this enquiry : put request from guests in the system in order not to meet lack of communication. It becomes unhappy for guests and lose time for staff... Otherwise, our honeymoon stay at Best Western was wonderful. Staff is helpful, smily, polite, and informative. Thank you! less

The hotel is situated near a convenient store and train station which makes it easier to travel anywhere in the city. The room is clean and the staff were friendly. They even have a free smart phone service, although it was already late when we found out about it. but overall stay was nice, although the room was a bit small but it was better than we expected. less

The rooms are extremely tiny at this hotel- not enough room for 2 suitcases to fit comfortably level of tiny. The bathrooms are also extremely tiny, very old and not super clean. The breakfast was good, and it is convenient to the train, so that is one plus. less