Thank you Best Western!
I had to travel to Waltham this past week for appointments and I stayed at the Best Western as I have in the past. As usual, it was a stress free and completely satisfying experience. The Best Western is just off the highway (rt. 95/128), and parking is always easy with spacious availability all around the hotel. The front desk clerk (Josh) got me checked in quickly and cordially, which is a blessing after five hours of traveling and heavy highway traffic. The room was very clean, comfortable and well stocked as usual. Whenever you need something, directions, a taxi, something you forgot to bring, etc., there is always a helpful & friendly response from the front desk. Of course this culture of superlative service does not happen by accident. General Manager Margot Fenton has assembled and developed a skilled hospitality staff, who take pride in what they do. Prime examples of this are Ruth, one of the Front Desk Supervisors, and Emerson in the breakfast room. They could not have been more helpful and accommodating to me during my current and previous visits. The complimentary breakfast was great, with omelets, bacon, assorted breads, muffins and bagels, fresh cut fruit, yogurt, assorted cereals, juices, coffees, etc. There is also a nice restaurant within the hotel (Copper House Tavern), which is a real plus for guests weary of traveling. I will be more than happy to continue to patronize this hotel.
Thanks again Margot and Best Western!
Rich P. less