Top marks for effort
08/11/2018 Katie76, Cornwall
Stayed here for work and my first impression was that I’d arrived at an 80’s motel. That didn’t really change to be honest. It was like entering a time warp. Everything is functional but could do with... more
Stayed here for work and my first impression was that I’d arrived at an 80’s motel. That didn’t really change to be honest. It was like entering a time warp. Everything is functional but could do with an entire refurb. I occupied myself during breakfast imagining what I’d do with the place!
That said, my room was clean, spacious well equipped and despite a slightly musty smell, and a passing concern my room was very near a corridor door, I slept really well. The size of the tv didn’t bother me one bit.
There were some bizarre price points - £3.15 for a cup of tea is what I’d expect to pay in selfridges cafe. £4.95 for a side of chips is too high. Having seen that, I got a £5 note out to pay for a large coke in the bar and that was £1.40.. it just needs some sense checking.
What I can also say is how helpful and friendly the staff were, how lovely the restaurant food was, and that the waiting staff were attentive and really did their best. The staff here clearly care and for that I can forgive some dated carpets and dodgy flower arrangements. It was also easy to park, which I was grateful for, having arrived in rush hour in the pitch dark. :0) less
RhysRoberts, Owner at Best Western Tiverton Hotel, responded to this review
Thanks for taking the time to post a review on your recent stay.
I'm delighted you found much that you liked, particularly the friendliness of our team, the cleanliness of the hotel and the quality of the food.
On the issue of pricing, apart form the fact we clearly got our pricing wrong on the large coke this time, we do price items competitively but have had to raise our prices recently as we cannot continue to absorb our increased labour and food costs, I hope you understand.
I look forward to welcoming you on your return.