Good. Nearly very good.
14/08/2016 99SteveandAnn, Gloucester, United Kingdom
The hotel part was very good - a warm welcome and large comfortable rooms. We had dinner there on two nights, and we thought that the food was very good too, but the problem is that the eating environ... more
The hotel part was very good - a warm welcome and large comfortable rooms. We had dinner there on two nights, and we thought that the food was very good too, but the problem is that the eating environment is not great...
1. On the nights we were there there were coach parties in, and we felt that they were what the dining room concentrated on. We had to wait a long time on occasions and, once the coach parties had left the dining room, the waiting staff were keen to clear away and set up for breakfast, and we had the impression that they wanted us just to leave.
2. The waiting staff were very variable - many were warm and friendly, but some (younger ones I have to say) were brusque and frosty, and gave the strong impression that they would rather have been somewhere else. Not at all what we appreciated in what is a pretty expensive restaurant in a pretty expensive hotel.
A big pity, because many things were very good, and we enjoyed our stay and our meals a lot. less
RhysRoberts, Owner at BEST WESTERN Tiverton Hotel, responded to this review
Thanks for taking the time to post a review on your recent stay at the hotel and my apologies for the small irritating niggles.
We are in the middle of a busy summer period at the moment but we do try and ensure everyone receives our best attention at all times.
Thanks too for your kind comments on the warm welcome received and I look forward to welcoming you back, perhaps for a short Autumn break in the future.