16/11/2015 kat841, Kent, United Kingdom
The hotel looks more like a 2 star from the outside, however inside it is clean and standard level of accommodation, although a little dated in terms of look and decor. Room was very clean and functio... more
The hotel looks more like a 2 star from the outside, however inside it is clean and standard level of accommodation, although a little dated in terms of look and decor. Room was very clean and functional, good bed and space. Bathroom was very dated with avocado suite but functional. Food in the restaurant was good, although a bit over priced for the area and standard level. slightly old fashioned. Service and staff were helpful and good. I was rather disappointed with lack of options for allergy substitutes. I am dairy and gluten intolerant and upon advising the reception and checking with the kitchen on arrival if they were able to accommodate this they had no milk alternatives at all for breakfasts over 2 days. It may be a small thing but having had to go and buy my own soya milk for two days is what I not expected especially as the price of the overnight stay for 1 was a tad high for a mid week stay for this area out of season. Free wifi was very poor in the room so could not use it. less
Rhys R, Owner at BEST WESTERN Tiverton Hotel, responded to this review
Thanks for taking the trouble to post a review of your recent stay.
Whilst I'm pleased there were many aspects you felt were good, we had others that we could have done better in my view particularly on the issue of an alternative milk offering. I will take this and other points and discuss with my team to see how we can continue to improve.
Thanks again for the feedback much appreciated and I look forward to welcoming you back to the hotel in the future.