Nice place, shame about the basic customer service
04/10/2017 Nichola C, Glasgow, Scotland, United Kingdom
A lovely setting with great access to the motorway. Room was spotlessly clean and comfortable and breakfast was a good standard. The only thing that let the place down was the check in and bar servic... more
A lovely setting with great access to the motorway. Room was spotlessly clean and comfortable and breakfast was a good standard. The only thing that let the place down was the check in and bar service. The check in was very lacklustre with no information given beyond here is your keycard. I had to ask where the room was. I popped into the bar in the evening and I had to go find someone to serve me which took a few attempts to actually find any member of staff. I later rang reception to order room service to be told that I should have set up a tab at the bar or I could pay cash. As I had no cash and was already in my pyjamas I went without. The option to set up a room service tab should be part of check in. Or details given in the information booklet in the room. This really let down my stay after a long day working. less
Emily L, Guest Relations Manager at Best Western Stafford M6/J14 Tillington Hall Hotel, responded to this review
Thank you for contacting us and leaving your feedback about your recent stay.
The comments you made about your check in should be done by the receptionist. Please accept my apology that you wasn’t given the full information. We will use your email as a training tool for the individual that didn’t follow procedure.
I will also investigate why you wasn’t able to find a member of staff when you visited our bar area.
On a positive note, I am happy to hear you liked our location and bedroom. It is great to hear you had a comfortable stay.
Guest Service Manager