So.. negatives first. The decor is very dated, the carpets very threadbare in places, the extra bed in our room, was a very unstable camp bed, not suitable for an adult with a back complaint, we shoul... more
So.. negatives first. The decor is very dated, the carpets very threadbare in places, the extra bed in our room, was a very unstable camp bed, not suitable for an adult with a back complaint, we should have been advised on booking that the extra bed in the room would be a camp bed, as someone who has a back complaint I struggled immensely the following day due an ill night sleep the night before, the walls are very thin I heard next door snoring. The steaks we had on the evening of our first stay were shocking, they we not cooked as required despite us writing down our preferences, they were not rested adequately, and were rubbery. Our party’s meals all came out at different times and several of our number were sat without meals, when their meals did come out, ninety percent of our party had nearly finished. Dietary requirements were not considered, and changes to certain dishes to meet dietary requirements were not announced when bringing out our food, resulting in a pork item being served to a Muslim party member.
Positive, cheerful attentive staff, nothing is too much trouble for any of them. The cleaning staff were trying their best and yes, there are places in the hotel that are dated, but everywhere is spotless. The house keeping ladies who attended our room where fab also, our rooms were made up immaculately.
The breakfast was very good, a range of fresh juices, coffee and tea provided, however limited decaf selection. The hot food option was variable, and piping hot, however, we found that certain elements of the breakfast were cooked perfectly one day, and then over cooked the next. Large selection of cereal, fresh fruit, pastries, and preserves.
On the whole, not a bad location, staff are helpful and attentive. less