Best Western Stafford M6/J14 Tillington Hall Hotel

Stayed here recently ad part of the Alton Towers package. Stay and breakfast in a reasonable sized family triple room with double bed and a single bed. Room was perfectly fine and comfortable for our needs. We had in connecting room which was handy too with other family members. Breakfast was ok with English breakfast or cereals yoghurt pastries etc. Although the journey time to Alton Towers was a good 45 mins away the good value of this package means I'd recommend less

We stayed here for two nights in August as we were going to a wedding locally. We found the staff very friendly and our room was well appointed and spacious, with tea and coffee making facilities and sky tv. Our bathroom was good too. Okay the place is a little dated but it’s still a lot nicer than a Premier Inn and just as cheap. We appreciated the free newspaper, there’s also an option to have breakfast delivered to your room. Breakfast was really good! I’ve read reviews on here complaining about it but we thought it was great. There was plenty of choice, the sausages were not the usual “value” type, more like a butchers sausage. The cooked items were all nicely cooked, including the mushrooms which are sometimes hard to get right in a buffet. Nice to see fresh melon and fresh pineapple slices too. All in all a pleasant hotel, better by far than a Premier Inn. Oh and it’s dog friendly! Good to know. My only criticism is that my mattress was rather hard and the pillows a bit flat, so just 4 stars rather than 5.  less

Cheap rates hotel. Well located on edge of M6. Good parking. Friendly staff. Dated rooms but Sky Tv and bathroom facilities good. Had an evening meal and breakfast and both were decent. So for the money I would say good value. less

So.. negatives first. The decor is very dated, the carpets very threadbare in places, the extra bed in our room, was a very unstable camp bed, not suitable for an adult with a back complaint, we should have been advised on booking that the extra bed in the room would be a camp bed, as someone who has a back complaint I struggled immensely the following day due an ill night sleep the night before, the walls are very thin I heard next door snoring. The steaks we had on the evening of our first stay were shocking, they we not cooked as required despite us writing down our preferences, they were not rested adequately, and were rubbery. Our party’s meals all came out at different times and several of our number were sat without meals, when their meals did come out, ninety percent of our party had nearly finished. Dietary requirements were not considered, and changes to certain dishes to meet dietary requirements were not announced when bringing out our food, resulting in a pork item being served to a Muslim party member. Positive, cheerful attentive staff, nothing is too much trouble for any of them. The cleaning staff were trying their best and yes, there are places in the hotel that are dated, but everywhere is spotless. The house keeping ladies who attended our room where fab also, our rooms were made up immaculately. The breakfast was very good, a range of fresh juices, coffee and tea provided, however limited decaf selection. The hot food option was variable, and piping hot, however, we found that certain elements of the breakfast were cooked perfectly one day, and then over cooked the next. Large selection of cereal, fresh fruit, pastries, and preserves. On the whole, not a bad location, staff are helpful and attentive. less

Booked a 2 night stay as part of a 3 day Alton Towers deal. No idea why this hotel is featured on the Alton Towers website as it is 45-50 minutes drive away from the park. We paid extra for additional twin beds as the website stated family rooms had a sofa bed only suitable for up to 8 year olds. We have a teenager and nine year old. The single beds were basic camping style fold up ones. Squeezed into the room so badly that the room was terribly cramped. Positioning the pillow end of a bed up against an adjoining door to the neighbouring guests room was thoughtless and inconsiderate; my youngest daughter had an unsettling night, accidentally knocking her head against the door, and the fright when the guests in the adjoining room kept trying the door handle, just relieved it was locked. The breakfast was not good, no filtered coffee, staff advised that the machine had broken, no croissants, no crumpets, no waffles, no pancakes, no muffins, no white bread, mo apples or bananas, no coco pops. My youngest had nothing for breakfast, the yogurts were warm, not nice at all. Our rooms were not made up on the second night of our stay. Used towels left in the bath, toilet roll not replenished, we had to request clean towels at reception. Toilet would not flush, basin plug hole blocked, water ran either very hot or scolding hot, unsafe for a child to take a shower. No air conditioning, rooms and corridors were very warm and stuffy, slept with the window open but still too warm. No sound proofing, we could hear everything the large group of boys staying in the next room were saying, quite embarrassing. In short I would not recommend staying at this hotel if you are visiting Alton Towers, and definitely not if you are traveling with children. less