tillinfton hall hotel
30/11/2017 philip h, Stoke-on-Trent, United Kingdom
my wife and myself decided to stay here for a two night break staff very friendly and polite bedroom ok not as big as shown in their photos room very hot but easy to turn down the heating breakfast ve... more
my wife and myself decided to stay here for a two night break staff very friendly and polite bedroom ok not as big as shown in their photos room very hot but easy to turn down the heating breakfast very good everything you could want bacon,sausagemblack pudding,beans,tomatoes,hash brown,toast,cereal all good qualitycarpets on stairs starting to wear only problem we had was as we both have very bad arthritis it was murder walking up and down the stairs as there is three floors would stay again if there was a room on the ground floor less
Emily L, Guest Relations Manager at Best Western Stafford M6/J14 Tillington Hall Hotel, responded to this review
I am very sorry to hear you found it difficult staying on a higher floor. We do have a lift on one side of the hotel, however due to the age and layout of the hotel we do not have a lift for our old wing. We would be very happy to allocate you a ground floor if you wish to visit us again. All we would need you to do is contact the hotel prior to arrival and we will pre allocate your room.
I am very pleased that you found the rest of your stay enjoyable.
Guest Service Manager