Comfortable hotel in the Potteries
08/01/2016 DJ K,
Conveniently located just off the M^ (Junction 14), in a quiet neighborhood, this is a comfortable Best Western property with competitive rates and comfortable rooms. We had several meals here over th... more
Conveniently located just off the M^ (Junction 14), in a quiet neighborhood, this is a comfortable Best Western property with competitive rates and comfortable rooms. We had several meals here over the New Year's period and the service was excellent. Breakfast was disappointing because everything, including hot food, is laid out buffet style, so the scrambled eggs were lumpy and congealed and the other hot food cool to cold under the "heat" lamps. Some of the sausages tasted like they had been recycled over several days. However, the dinner service was excellent and the quality of food very good. Overall, good value for money, friendly staff, and a great location for visiting Potteries museums, Trentham, Alton Towers, and other local spots. less
DelphineMason l, Guest Relations Manager at BEST WESTERN Tillington Hall Hotel, responded to this review
Thank you for your review. We are sorry you were disappointed with the breakfast. All the cooked breakfast is freshly made on the day, however with it being a quiet period there may not have been a quick turnover in the restaurant, which may have resulted in the food cooling slightly. We will be looking into how we can improve this during quiet periods, if this is the case. Eggs can be cooked however you prefer on request.
We are pleased to hear you were happy with the price you paid for your room and the location and we hope to see you in the near future to see our improvements from your feedback.