What an absolute dump!
16/08/2016 NZTravellerguy, Bristol, United Kingdom
Aim for the Premier Inn or Holiday Inn Stoke on Trent instead. The Shittington Hall at Worst Western is old fashioned, not business-traveller focussed, crap food, water in the scrambled eggs, cockroac... more
Aim for the Premier Inn or Holiday Inn Stoke on Trent instead. The Shittington Hall at Worst Western is old fashioned, not business-traveller focussed, crap food, water in the scrambled eggs, cockroaches landing on the bed from the ceiling in the middle of the night, wet towels (probably used) still in the bathroom hanging up as new ones. You are probably better off sleeping in your car than this dive. less
GMASanders, General Manager at BEST WESTERN Tillington Hall Hotel, responded to this review
Thank you for your review. I am sorry that you feel you have had cause for complain. I have checked our management reports and cannot see any reports of any of the issues raised. I cannot see any issues from our latest pest control planned checks. I am more than happy to speak to you directly in regards to your issues raised. I notice that you stayed in May and have just posted the review now.
I wonder if you raised the issues on departure when paying for your room? Please let me know who you have spoken with and I can investigate further.
I feel that we are set up for the business traveller, and we do have lots of business travellers stay with us. We have free hi speed wifi, with no download limits. We have free SKY tv in all bedrooms in the hotel, we have a business centre offering computer space and printing facilities complimentary. We offer 24 hour rooms service. We have an extensive menu for the restaurant. We offer complimentary on site parking. We have desk space in all rooms.
I would love to speak with you direct so we can discuss your concerns, we are here to help you enjoy your stay and if you do not we love to hear why and what we can do to improve. We can only do that we more understanding of your issues.
Please get in touch.