06/12/2016 steve w, conway nh
Why would I think that a very poor quality motel would improve over a 6 week period....the beds are horrible, everything is worn out and the place is very run down....on the plus side it is on the ou... more
Why would I think that a very poor quality motel would improve over a 6 week period....the beds are horrible, everything is worn out and the place is very run down....on the plus side it is on the outskirts of Nashville and pet friendly [although they make no area available or preparations for pets except a fee]. This is my fourth [and last\] time here over three years...I travel from NH to CA couple times a year and this hotel is in a good location just outside of Nashville. I think due to location a new Hampton Inn, Comfort and one other major hotel have opened up within 500 yards of the BW but none are pet friendly....that said....I re route vs stay here again Finally I stay in 10-15 BW a year...and this is the most expensive and worse quality less
Thunderbird01, Guest Relations Manager at BEST WESTERN Thunderbird Motel, responded to this review
Thank you for taking the time to leave us a review here on TripAdvisor. It saddens me to read that you were not happy with your stays with us. We strive to keep our rooms in excellent condition and we are met with positive comments regarding this from the majority of our guests. However, not everyone's idea of excellence is the same and I'm sorry that you found our hotel unsatisfactory. We are always making changes to our hotel and we do hope you will try us again.