Best Western Thunder Bay Crossroads

655 Arthur Street W, Thunder Bay, Ontario, P7E 5R6, Canada
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Best Western Thunder Bay Crossroads

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A long day of outdoor recreation calls for a little pampering, and thats exactly what every guest of this Thunder Bay hotel receives.

A Thunder Bay ai
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Thunder Bay Crossroads

Traveller Overview:
4.0 Rating: 515 reviews
Excellent 44%
Very Good 37%
Average 12%
Poor 2%
Terrible 2%
Rating

bettejeanclarke, wrote review 15/06/2020

Exceptional service during COVID-19

The staff went out of their way to be helpful to my by providing me with a telephone with a hands free option for my 3 hour teleconference. Thank You for all you did from your friendly & prompt servic... more

Rating

E9983VQiant, wrote review 12/06/2020

Over priced and under delivered

With no breakfast available due to covid....the price remained the same, too much. The decor is retro 00s and for those who usually require caffeine in the morning you will have to be satisfied with t... more

Owner Response
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Due to the covid19, we are not allowed to serve our normal hot breakfast buffet. The government only allows us to serve bag breakfasts. This bag breakfast is available from 6:30 until 9:30 am. (water/juice/muffin/granolla/fruit) We do have coffee/tea/ hot chocolate available in the lobby 24/7 . We also have fresh cream at that location. If you would like creamers for you room, just ask. We would be pleased to provide.
Rating

Jeff H, wrote review 08/06/2020

Ok...at best

First time in Thunder Bay with plans to visit the nearby provincial parks. The hotel was conveniently located along a strip of various restaurants, gas stations, and other amenities, so it was easy t... more

Owner Response
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are conveniently located close to the airport, which can cause some noise issues. I am not sure if your room was in the front or back of the hotel. ( the back is quieter) Due to Covid19 we were forced to make a number of changes. We would normally have had 4 pillows on each bed, with extra in the closet. We were told by head office to limit the pillows to 2 per bed, as well as to remove extra decorative elements/paper/pens, guest books, and other items that could be touched by a covid carrying guest and not easily disinfectant. Due to concerns, we now have 4 pillows on a king bed We hope that we will soon be allowed to resume our hot breakfast buffet. as well. Currently we are only allowed ( Provincial Regulation) to serve a breakfast bag.
Rating

Climber05411428994, wrote review 08/06/2020

Great Clean Spot

Very friendly staff,great location to food/gas,etc. Very clean and comfortable rooms. During this Covid 19 Epidemic, I has felt very safe and very clean at this hotel. Haven't had the opportunity to t... more

Owner Response
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return soon and often. With any luck, the restrictions due to the Covid19 pandemic with soon be liften. Stuart, GM
Rating

tarabrearley, wrote review 06/06/2020

Decent

Stayed in a ground floor room which had access to the inside hallway and i could park right out front of my room which waa awesome. I was woken up a few times from noise in the hallway and the cleanin... more

Owner Response
Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. Stuart, GM