Good place for a short break.
02/09/2015 Terry O, Blandford
The setting of this hotel is perfect for a couple of days checking out the Market Harborough area; the town itself is worth a visit and the Locks nearby are too. Our room was adequate, though as it wa... more
The setting of this hotel is perfect for a couple of days checking out the Market Harborough area; the town itself is worth a visit and the Locks nearby are too. Our room was adequate, though as it was on the ground floor right beside the car park (we could have opened the window and touched our car) there was some noise from vehicles, particularly motorbikes leaving on the Sunday morning. The hotel was extremely busy (bank holiday, weddings etc) so the service was probably less than their best: we had to ask for out room to be made up when we returned from an outing on Saturday afternoon, and we were forgotten about twice whilst ordering coffee and then lunch later (in the courtyard). Most of the staff are friendly and accommodating, though one young lady at the restaurant desk was a bit short with us, the rest were nothing but polite. less
BulldogHotelGroup, Manager at BEST WESTERN Three Swans Hotel, responded to this review
Thank you for taking the time to share your experience with us. It's nice to read that you found setting of the hotel perfect and that the staff were polite. We're sorry the service wasn't up to our usual standard and that your coffees were missing. Saturday was a particularly busy day, with the Bank Holiday and though we always strive to provide our best service at all time, sometimes our staff can be stretched. We hope you will return again in the future and give us the opportunity to show you our usual high standard of service.