A not so amazing afternoon tea!
01/10/2015 Clare K, Leicester, United Kingdom
After being given so much hype on the refurb and how wonderful "The Three Swans" was and you could now have AFTERNOON TEA and ample too, I agreed to a birthday afternoon tea experience for my mother a... more
After being given so much hype on the refurb and how wonderful "The Three Swans" was and you could now have AFTERNOON TEA and ample too, I agreed to a birthday afternoon tea experience for my mother and family and agreed to paying half the cost.
I was really looking forward to this experience, celebrating mums birthday with family.
I have never been so DISAPPOINTED, EMBARRASSED, LET DOWN AND LEFT FEELING POSITIVELY RIPPED OFF!!!!!!!
The sandwiches were a finger sliver made fresh at some point during the day, but the bread was dry so obviously left out uncovered. Still to this day hoping they weren't off someone else's platter! Nothing would surprise me.
The free flowing tea was none existent. The scones were fresh and warm, and served with cream and cheap nasty jam. We had to ask for more just to make sure there was enough to go round.
If you wish to partake in this experience make sure your eyes are wide open. Eat before you go- or have a good meal afterwards. Do not share your platter because you think you will get too much. Be prepared to be well and truly ripped of as its £15 per person. Be prepared for disappointment.
I personally will not ever return again! less
BulldogHotelGroup, Manager at BEST WESTERN Three Swans Hotel, responded to this review
Thank you for taking the time to share your experience with us. I am sorry to hear all was not as expected with your recent afternoon tea. I would firstly like to assure you that all of our afternoon teas are made fresh at the point of our guests ordering, with even scones straight from the oven. We do find that our afternoon tea selection is ample per person, obviously if this is shared then that may not be the case.
We do pride ourselves on our afternoon tea service and again I am sorry, if on this occasion you felt disappointed. I would have hoped you would have spoken to a member of our management team, who I’m sure would have done all possible to rectify the visit for you and your party, however if you would like to discuss this further, please give the hotel a call.
Three Swans Management Team.