Best Western The Westerly Hotel

1590 Cliffe Avenue, Courtenay, British Columbia, V9N 2K4, Canada
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Best Western The Westerly Hotel

Located in the heart of Comox Valley, this full-service Courtenay, British Columbia hotel offers premier event facilities near world-class skiing and golf. Guests at the Best Western The Westerly Hotel enjoy exceptional customer service, renovated gu show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1590 Cliffe Avenue, Courtenay, British Columbia, V9N 2K4, Canada

Reviews of Best Western The Westerly Hotel

Traveller Overview:
4.0 Rating: 793 reviews
Excellent 40%
Very Good 34%
Average 16%
Poor 6%
Terrible 3%

36Les36, wrote review 26/04/2021

Great staff, clean rooms, great pub on site

The staff here are awesome, they are always so friendly and helpful. I travel for work and always choose the Westerly in Courtenay. The rooms are clean and stocked, and if you need anything the hotel... more

Owner Response
Sohela Singh, Guest Services / Front Office at Best Western The Westerly Hotel, responded to this review
Thank you soo much for the great review, we really like to see that our staff hard work is valued. we hope to have you back soon with us!! Have a great week!!

CrazyJJ56, wrote review 21/04/2021

The staff is amazing!

Service is very important to me. The staff here were very welcoming and helpful. Sohela was at the desk when I checked in. He made me feel very welcome and went the extra mile to make sure I was comf... more

Owner Response
Janette Poirier, Other at Best Western The Westerly Hotel, responded to this review
We are very happy to hear you enjoyed your stay with us! We want our guests to feel at home in our hotel. Thank you for taking the time to write such a detailed response. Our staff are the heart of our business and we appreciate the effort they make each day.

al500, wrote review 30/03/2021

Stained sheets

Stayed one night in the annex across the parking lot while skiing at Mount Washington. Annex appears shabby - worn hallway carpets, scuffed floors- and in need of updating. When getting ready for b... more

Owner Response
Jamie Lewis, General Manager at Best Western The Westerly Hotel, responded to this review
Dear al50, Thank you for taking your time to leave your review, I do apologize for our poor performance and maybe some misinformation you may have received at check-in. I would like to clarify how our breakfast vouchers work, we give each guest to the hotel a voucher which can be redeemed in the dinning room for 3 items off our pick 3 breakfast menu which could be bacon, eggs any style and toast or pancakes, sausage and coffee you are able to mix and match any way you like and it is freshly made to order, but if that does not interest our guests and they would rather have an eggs benny then you can use the voucher towards a “al a cart ” item off our regular menu and that voucher has a $7 dollar value. We find a lot of our guests would rather use the voucher in our on-site Flying Canoe Pub towards one of out wood fired pizzas or any of our regular menu items. This gives all our guests an opportunity to use the voucher and we find that more vouchers get redeemed and most of our guest really appreciate that so that is not a program we will change. Your point about the hallway carpets is well taken and is scheduled to be replaced this spring as the ski season ended and before the busy summer season starts so I can assure you that we are aware of the carpet issue. The blood stains I found most disturbing and have followed up with the house keeping manager about that as this was so unexpected because we do have extremely high cleaning standard not just by Best Western requirements, but our housekeeping team have many years of experience and rarely get a cleanliness complaint. I can assure you and any person reading this review we do change the sheets after every stay and on a regular basis for guests staying more than 3 days as well as on request that is our hotel policy no exceptions. If not seeing the stain was missed when housekeeping was changing the sheets I sincerely apologize. Again, thank you for taking the time to review your stay with us and I do hope if you are ever back in in Courtenay you give us an opportunity to redeem ourselves. Sincerely, Jamie Lewis General Manager

Golden-Gypsys, wrote review 27/03/2021

Great Comfortable Room, Excellent Food, Best Location!

They have it all from great staff to a wonderful plated breakfast, excellent wings and pizza at Canoe Pub. Beautiful lounge area with super comfy wing back chairs. The only issue is with parking outsi... more

Owner Response
Janette Poirier, Other at Best Western The Westerly Hotel, responded to this review
Thank you for the positive review. We are happy to hear you enjoyed your stay. We were a little confused to receive a score of 1 out of 5, based on your positive response. We look forward to hosting you next time you visit the valley.

jakenemec, wrote review 25/03/2021

Good "base" for ski trip

Spent four nights here while skiing at nearby Mt. Washington. It's located a 30-minute drive from the top of the hill. Staff was friendly. Easy to check in and get settled. We used the breakfast vou... more