Nice Place To Stay But Has Internet Issues
29/04/2019 Westgateman1, Regina, Canada
Hotel has a very good vibe. Staff are exceptionally pleasant and helpful, especially Kelly in The Westerly Restaurant. Restaurant food is good. Room was very well designed and nicely furnished. Be... more
Hotel has a very good vibe. Staff are exceptionally pleasant and helpful, especially Kelly in The Westerly Restaurant. Restaurant food is good. Room was very well designed and nicely furnished. Bed was very comfortable. There was however issues with the internet. Download speed was painfully slow as confirmed by the internet speed monitoring software I have installed and we had difficulty keeping 1 of our cell phones connected, none of which is acceptable in this connected day and age. The main electrical outlet had an "octopus" splitter with 6 power cords plugged in, a bit of a safety concern. All said, did enjoy our 2 night stay, overall. less
Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property and the great comments about our staff, I do apologize for the problems with the internet.
I have opened a ticket with our internet provider, they did not receive any calls for the time period you stayed with us but they have looked into it and can't seem to see any issues. If you have time and could call me at the hotel with a little more information on what was happening and if it was for your entire stay, this way I can give the provider more information to help them figure out what was going on. Please do let us know at the time that you are having problems so we are able to solve them right away for you.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again.