Best Western Stuart Hotel Derby

When I checked in the room was filthy despite the Covid pandemic the hygiene and cleanliness were not up to standard also no toilet roll on the holder and the towel was wet as though it had been used. The room and hotel its self is very run down. I stayed for business and I will not be staying here again. less

Between the 28 Mar 20 and 7 Jun 20 myself and several other military colleagues were accommodated at the Best Western Stuart Hotel, Derby for the period that we assisted the NHS Midlands Regional Incident Coordination Cell in dealing with the height of the COVID-19 pandemic. From the very outset, the Manageress, Tina Pearson ensured that we were made extremely welcome. The hours we were working were long and at the end of the working day it was always a relief to get back to the hotel and relax. Truly nothing was too much trouble. This (lockdown) period was extremely challenging for Tina and the rest of the hotel staff; the hotel remained open to accommodate essential workers only and the bar and restaurant remained shut throughout. Tina and her team did an amazing job of first and foremost, keeping us all safe by maintaining strict social distancing and hygiene standards whilst simultaneously ensuring that three meals were made available to us daily. Although constrained by the requirement to deliver food on trays to the room doors, the standard of food throughout our stay remained extremely good. Other functions of the hotel were also available and similarly ran incredibly efficiently; the laundry service is a case in point. The staff ensured that the hotel environment was safe and secure at all times, this proved very reassuring given the amount of personal effects we had with us for a stay of that length. Tina and her staff could not have done more to make what was a long and arduous stay as comfortable as they possibly could; it was an outstanding example of customer service. It would be remiss of me not to mention the other excellent hotel staff who stood out as going way above and beyond their routine duties in looking after us, these were; Dean, Lauren and Charn in Reception and Charlie the resident Chef. I would like to say a personal thank-you to all of you for looking after us so very well. In conclusion, I would have absolutely no reservations in highly recommending the Best Western Stuart Hotel, Derby to business persons and tourists alike. It is centrally located within easy walking distance of the city centre and has a generous and secure adjacent parking facility with easy access to the main arterial routes of the city. I certainly look forward to returning to stay again once the current situation has eased. Tina and Staff, please accept my genuine thanks for all your assistance. Thank-you for looking after us so well! less

My friend and I stayed here for the first time. We were able to drop of our bags early with friendly reception staff. The rooms we were allocated for were both ok with good facilities. Beds were comfy, the room was clean with a good ensuite. Happy to return. less

Stayed here twice in March when working in the area, once on a Monday night and once on a Sunday night as it was conveniently located 2 minutes from my work. The hotel has a private car park which is handy as the area didn’t seem that great. All the hotel staff I encountered were friendly and check in both times was speedy. I had a room at the front of the hotel on my first stay over the road but I didn’t find it too noisy. The rooms were a decent size and both had a fridge which was handy. The rooms were clean although the bathroom could do with an update. I ate in the hotel on my Sunday the stay, the food was pretty average hotel food. There is a shopping centre about a 10 minute walk away which I ate in on my first stay, it has all the normal chain restaurants and is open until 10 ish so that’s another option. The hotel was pretty average but there didn’t appear to be much in the area. I would stay again if working nearby. less

Travelled to Derby to visit friends and stayed here as part of a 2 night Groupon deal with a meal on the first night. The room was clean and tidy and the staff couldn't do enough for you. The meal we had was very nice and the breakfast was one of the best cooked breakfasts I have ever had while been away. The service was nice and quick with no waiting around as stated in the previous review. In my opinion I would give this hotel a go, we will definitely be going back again. less