Best Western The Stuart Hotel

2/11/2018- Unable to check in smoothly as receptionist seemed to be confused with a few bookings at the desk through a 3rd party bookings, not showing full details of names for bookings, receptionist would not allow me into the room and disturbed my friend in the shower to come down to reception to prove I was booked in with them. This caused unessesary waiting for people at the check in desk as they had the same problem. No apology from receptionist and quite abrupt about the mix up, poor customer service skills were not taken likely when wanting to relax after a long drive from work to the hotel when I had paid for the room with an email to prove this. Didn’t feel welcome overall. less

Had a short break at the Stuart Hotel through Groupon recently with my wife. The deal was two nights b&b with dinner on the first night. We traveled by train and this hotel is literally round the corner. No problems checking in ( always worry when booking through a third party) However a problem came up later. Room good not particularly roomy but sufficient for a couple of days. Had dinner from a special menu presumably the groupon one.chices ok though! Went into the bar but I couldn’t put our drinks on the room as this was not asked for at checkin by myself! Ok but is this normal for the guest to request this? I just paid for the drinks by card. Breakfast both days good Hotel is about 500 yards from the shopping centre ideal! When we arrived the weather was good so we went for a walk along the river which was very pleasant and we ended up at the top end of the city centre and walked back to the hotel. We ate in the intu centre the second night. Plenty of choice . Would recommend this hotel and City for a short break especially by train. less

Used a Groupon for 2 nights, worth the money £78 + £10 for Saturday, B&B + glass of wine, comfortable room, tasty plentiful continental & cooked to order breakfast. Plenty sockets in bedroom, along with a lot of dust on lights & under bed. less

There are a number of large hotels in the vicinity of the Stuart. I have stayed at 3 of the others over the years as a frequent visitor to Derby. Firstly their pricing is all over the place and DO NOT believe their website that the cheapest rates are available on their website, they are not. When I challenged them over this issue they were very dismissive and basically told me to book it via the third party seller if they were cheaper. So I did. I paid £124 for a single room for a 3 night stay, Thursday - Sunday for bed and breakfast. So hunt around for cheaper prices on the usual third party sites, don't book direct. The room was tiny. Not a big deal for me, but it might be for others. It was tired looking and the bed certainly needed a new mattress, it was reasonably comfy though. The big negative with the venue was the noise from the hotel. The walls are paper thin and you can hear the people in the neighbouring rooms snore/use the toilet/watching the telly. Apparently someone in the next room had a concealed weapon and had to be strip searched and was told to bend over the bed when something was found! Not very professional behaviour from the police. The stairs which was close to my room were also very noisy. I ended up using ear plugs. However it is really conveniently placed and was far cheaper than the other hotels nearby. Even when I contacted the Aston Court nearby directly to see if they wanted to match the price I got from the Stuart, they weren't interested. I'm glad they weren't as The Stuart was a better hotel as I had stayed at the Aston Court last year. The breakfast was really good, a self service buffet breakfast, with the exception of the cooked items which are done for you individually when your brekky order is taken. It was certainly enough to keep me going until the evening meal. This place is not as good as the Hallmark hotels around the corner, but their prices for the same stay were just too much compared to the Stuart, £177 for the Hallmark Inn and over £200 for the Hotel. As the hotel was purely a place to rest my weary head after a hard days gaming nearby it was certainly the best value for money option. Just for an extra nice added touch they left a couple of packs of biscuits with my coffee and tea each morning when they made the room up, which was handy when I came back to my room late on. less

We were here for 2 nights with our elderly mothers. The hotel was conveniently located. Rooms were clean, breakfast was good, service was excellent, staff friendly and helpful. All in all, very good value. less