Best Western The Stuart Hotel

Stayed here on a Friday night, booked over the phone. The price was reasonable and a friend had stayed recently and said it was good value. There is free parking outside the hotel and it is very close to Derby centre. On arrival the greeting was warm and friendly, as were all the staff throughout the stay. The room was spacious, decent TV, Wi-Fi etc. a little tired in terms of décor but OK. The only problem was the bed, I think the mattress was made of granite and it creaked loudly upon any tiny movement. Unfortunately we didn't go to bed until 2.00am so we decided to put up with it rather than move rooms in the middle of the night. To be fair I thing if we had complained the staff would have moved us without a fuss. That apart the stay was good, decent breakfast, drinks were a bit expensive. I would stay here again but check the bed as soon as I get to the room. The road the hotel is on has a lot of eateries close by so if you don't want to eat in the hotel there is plenty of alternatives. less

This is a lovely hotel which is close to the city centre. It represents good value for money. The accommodation was clean and the staff were helpful & friendly. We booked 3 rooms, requesting a mix of double & twin with them all together & were pleasantly surprised that all this had been done. I would definitely recommend it! less

We stayed for two nights in June on a Best Western deal. This was our second visit to the hotel and the staff were just as friendly and helpful as we remembered them. The room was clean and the bed comfortable but it was a very hot few days and we had forgotten just how hot the back ground floor rooms were. A fan was supplied but because there was a public access around the back we could not leave any windows open. We ate in the hotel on the first night but instead of having a quiet evening meal in the Restaurant we were moved into the Bar because there was a problem, and we found ourselves surrounded by a rather boisterous group of partygoers. The menu was a disappointment, so much so that we walked up to INTU Mall on the second night were the was a better choice at more reasonable prices. Breakfasts were OK but the cheese omelette had too much cheese in it and the cooked breakfast was barely warm. Why is it that second visits so often fail to be better, or as good as, the first. less

stayed at the stuart for a saturday night, my son was moving to derby to live and work, so we needed somwhere nearby to stop. The Stuart was were we stayed, being really close to the city centre, and intu shop centre, was great, with the added bonus of having free car parking, tho it was a little cramped if youve got a bigger motor. Rooms were plenty clean and spacious enough, likewise the shower facilities, never ate or drank at the hotel, but basically had nothing bad to review about the place. less

They are untrustworthy people, I had a one night stay on a bed and breakfast basis. They requested a pre payment in the eventuality I wanted food or drink, I had no issues with this as I stay in hotels on a frequent basis and this is a normal request. I was advised upon departure that everything would be taken off the card the hotel was booked with, the authorisation was taken on my debit card. The bed and breakfast was at a rate of £78. So far they have debited £100 and a further £21.05 without authorisation and NO additional services, food or drinks have been purchased!! less