Between the 28 Mar 20 and 7 Jun 20 myself and several other military colleagues were accommodated at the Best Western Stuart Hotel, Derby for the period that we assisted the NHS Midlands Regional Incident Coordination Cell in dealing with the height of the COVID-19 pandemic.
From the very outset, the Manageress, Tina Pearson ensured that we were made extremely welcome. The hours we were working were long and at the end of the working day it was always a relief to get back to the hotel and relax. Truly nothing was too much trouble.
This (lockdown) period was extremely challenging for Tina and the rest of the hotel staff; the hotel remained open to accommodate essential workers only and the bar and restaurant remained shut throughout. Tina and her team did an amazing job of first and foremost, keeping us all safe by maintaining strict social distancing and hygiene standards whilst simultaneously ensuring that three meals were made available to us daily. Although constrained by the requirement to deliver food on trays to the room doors, the standard of food throughout our stay remained extremely good. Other functions of the hotel were also available and similarly ran incredibly efficiently; the laundry service is a case in point. The staff ensured that the hotel environment was safe and secure at all times, this proved very reassuring given the amount of personal effects we had with us for a stay of that length.
Tina and her staff could not have done more to make what was a long and arduous stay as comfortable as they possibly could; it was an outstanding example of customer service. It would be remiss of me not to mention the other excellent hotel staff who stood out as going way above and beyond their routine duties in looking after us, these were; Dean, Lauren and Charn in Reception and Charlie the resident Chef. I would like to say a personal thank-you to all of you for looking after us so very well.
In conclusion, I would have absolutely no reservations in highly recommending the Best Western Stuart Hotel, Derby to business persons and tourists alike. It is centrally located within easy walking distance of the city centre and has a generous and secure adjacent parking facility with easy access to the main arterial routes of the city. I certainly look forward to returning to stay again once the current situation has eased.
Tina and Staff, please accept my genuine thanks for all your assistance. Thank-you for looking after us so well! less