Best Western The Stuart Hotel

Very pleasant staff, but other issues. Original room was not made up, replacement was much smaller with no tea or coffee, windows would not shut, no hot water in the morning (!!!), very noisy outside, average breakfast with wet toast (??!!) Not a good experience & very expensive (£105 B&B) for what it offered. less

Noisy Noisy Noisy it’s 2120 I’ve complained about noise from air con unit and been told it will go off by midnight. Windows don’t close so air con and traffic noise constant. Other room doors banging shake room, water/shower/toilet from above: below rooms noise makes you turn TV up. All despite pointing it out to reception at 530pm and being told it will get quieter. less

Checked in pleasant staff, room wifi wouldn't work double bed was 2 single beds pushed together toilet wouldnt flush and t.v thought it was 14th Feb at 2pm, went to reception to complain lovely polite staff changed room new room kitchen extractor fan right outside the window vibrating the whole room hairs in the bed and usb points not working....when leaving the room you have to time it right so nobody is walking through the door in the corridor all in all I would like to know what the 4 stars are for as I'm baffled less

Nice hotel with free parking and within walking distance of the city centre. The staff were very pleasant and efficient, and we got a free upgrade- which was very much appreciated. We didn't try the restaurant, but the room was immaculate, well equipped and in excellent repair. The bed wasn't actually a double, but two generously sized singles pushed together and although comfortable, these were the cause of my only complaint about the whole experience, which was, that they had an unfortunate tendency to separate at the most inconvenient moments. It's an unusual observation perhaps, but other couples in search of a romantic getaway might wish to take note if they wish to avoid a similar pitfall. less

Hotel average conditionBreakfast service slow, coffee machine not working, mushrooms stone coldEvening meal, beef had big lumps of grissle, strange choice of seasonal vegetables i.e. green peppers & was served with a side salad on the plate dispite there being gravy!Sink hadn't been cleaned in roomStaff were helpful & polite less