The staff were great, and the hotel was clean, but attention to detail was lacking.
The room was very large - we'd been given a family room with a sofa bed, although we booked a double room. Couldn't fault the size of the room or the bed, both were extremely generous.
There's no lift, and narrow stairs, so difficult to carry a heavy bag up to the second floor. The signage when coming down the stairs to get to the lobby is lacking, and we found ourselves wandering the ground floor corridors repeatedly trying to find the lobby.
When we checked in, the toiletries provided by the hotel were half used bottles and an open bar of soap from the previous guest. We put these in the rubbish and when the room was cleaned the following morning, they hadn't replaced these products - we had to call down to reception for shower gel and soap after we returned to the hotel after 1am.
We wanted to use the safe to store a laptop and video camera, however, the in-room safe did not work - and was not attached to anything and could be carried away. We called reception and they sent up two people to try and set the safe, but they were not able to get the safe to work. We were told that they'd have maintenance look into it, but over our three night stay, nobody ever came by. The laptop - which is a standard size (not oversized) was too big for the safe. The staff did store our items in their safe in reception, and the staff were very nice about it.
We came back on our second night and our key cards didn't work - so a trip down to reception late at night to have our keys re-set.
There was no air conditioning remote control in the room, On the third day, we came back and the cleaner had closed the windows and our second floor room was stifling hot, so we called down to reception to get a remote control for the air conditioner. They didn't quite believe that we didn't have a remote, but did bring one up to us. Once we were able to get it running, the air conditioning did work very well, though and the room was fairly comfortable shortly after putting it on.
On-site parking is offered, but it is limited and in the evening, many cars were parked outside of the marked spaces, leaving dangerously narrow areas to try and navigate cars through.
The WiFi worked great in the lobby, but no reception in the room.
The website says there are fridges in the rooms, but there was no fridge in our room. less