Tired and dated
We stayed at this hotel for a combined Birthday/Anniversary and were pretty disappointed generally. The decor throughout the hotel is tired, dated and really pretty shabby for a Best Western and our r... more
We stayed at this hotel for a combined Birthday/Anniversary and were pretty disappointed generally. The decor throughout the hotel is tired, dated and really pretty shabby for a Best Western and our room was very bad.
The first problem after checking in was the smell coming from the bathroom, the sealant for both the bath and tiles had come away allowing water ingress; this culminated in a distinct 'cat urine' aroma which was decidedly unpleasant. Our room was right next to the chamber maids cupboard and for 2 mornings (we only stayed 3 nights and complained after the second rude awakening) we were woken up by loud chatter and discussion over which maid would clean which rooms. The continental breakfast selection was sparse, with no natural yoghurt for the last 2 mornings we were there and on the first morning we were presented with our hot choices when we had barely eaten half of the fruit and yoghurt we had sat down to enjoy. The breakfast staff were literally like ghosts and I actually had to go off in search of replacement condiments myself when we ran out of butter. Really quite disappointing so we won't be back next year for our next anniversary and won't be recommending this hotel to others.
SW :-) less
TheSeaHotel, General Manager at BEST WESTERN The Sea Hotel, responded to this review
Many thanks for taking the time to review the hotel for the second time. I was disappointed to read that you had not enjoyed your stay. With your extensive knowledge of the area and your conversations with staff about managing a local catering establishment I was surprised that you noted 3 for the hotels location, it is close to the beach, leisure facilities, many restaurants bars and within easy walking distance of the town centre shops and metro link to Newcastle. The service staff for bedrooms start work at 9.00am on days when last orders for breakfast is 9.30, as with your stay. I have instructed the staff to be as quiet as possible. Please accept my apologise that the breakfast staff were too fast bringing out your cooked breakfast on one morning and too slow in providing more butter for you along with apologies that all the natural yoghurt had been used. I was pleased to read that you took a choice from the fruit yoghurts available. I will increase the stock level to help prevent this from happening again. For the benefit of other travellers the continental selection you write about consists of Grapefruit Segments, Orange Segments, Prunes, Natural Yoghurt, Selection of Fresh Fruit (Banana, Apples, Oranges) Selection of Fruit Yoghurts, Cornflakes, Rice Krispies, Special K, Crunchy Nut Cornflakes, Alpen, Weetabix, Co Co Pops, All Bran, Fruit n Fibre, Granola, Orange Juice, Apple Juice, Grapefruit Juice, Tomato Juice, Still Water, Sparkling Water, Croissants, Muffins, Pains au Chocolat, Dried Cranberries, Dried Apricots, Fruit and Nut Mix, Dried Banana, Orange Marmalade, Strawberry Preserve, Blackcurrant Preserve, Honey, Home Cooked Ham, Cheese and Sliced Tomato. I have to agree with you that a section of the bath / shower seal needed replacement and pleased to report that it has been totally replaced. I have instructed maintenance to check the seals in all bathrooms. I have checked, but cannot find any scuff marks on the walls, marks or damage to soft furnishings or carpet of the room you occupied, which is a split level room featuring a sleigh bed on the top level and seating / dressing table on the lower with a 32in TV to swivel between both. For other travellers there is a photograph of this room on TripAdvisor it is the photograph showing a tub chair with brown and teal cushions in the foreground and the sleigh bed behind. Regards Alan