Great Front Desk Staff But.......
My hanai son and I booked a last-minute, 3-night stay at this Best Western on Jan. 27, extending for a 4th day. Overall, we had a very good stay. Our room was comfortable, very clean and easily access... more
My hanai son and I booked a last-minute, 3-night stay at this Best Western on Jan. 27, extending for a 4th day. Overall, we had a very good stay. Our room was comfortable, very clean and easily accessible. Our beds and pillows were comfortable. The small bathroom was a little old but also clean and the shower spray was strong as was the wifi. Mini fridge and coffee maker worked well. My only complaint was the very thin windows that allowed in traffic sounds of busy Nimitz Highway as if the windows were open. Front desk staff Sharon and Fran were fabulous and very professional. We would stay again but would request a room away from the highway. less
Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Thank you for staying at Best Western The Plaza Hotel recently!
We are very appreciative of your review and score that you gave. We are pleased to hear that you enjoyed all the amenities we have to offer. The room, as you mentioned, was just refreshed. We will be working on the bathrooms in the future. We are also working on a solution to the noise from the freeway, however we do have quieter rooms toward the back of the hotel.
Thank you for taking the time to acknowledge Fran and Sharon at the Front Desk. They do well welcoming our guests and provide great service. Along with the other staff at the Front Desk and the hotel, our staff are a great asset to our hotel!
Thank you again for staying with us and we look forward to welcoming you back!
Assistant General Manager