Best Western The Plaza Hotel

I stayed in this hotel for 31 days while I waited for Military Housing. Overall, it was a decent place to stay. The driver of the shuttle van was quick to pick us up and very friendly. The front desk staff is very knowledgeable, and helped with correcting my reservation. (I booked using the government rate and not the TLA rate). And our housekeeping lady, Mercy, was super friendly and thorough. The wait staff at the restaurant were always cheerful and helpful. Here's our stream of conscience: - The king size bed was dangerously comfortable. More than one day disappeared because of a surprise nap. - Our TV was upgraded from a 36in to a 55in, which was super nice. - The refrigerator and microwave were standard sizes for a hotel. - The bathroom had one vanity and bathtub that was just a little too shallow for a nice relaxing bath. - The pool area was rarely crowded and had a decent size. Chairs and Tables and clean water. But quite a few ants... - Complementary WiFi allowed for four devices. Which for two technologically immersed people is about half as many as we needed. - The location was fairly convenient. Hickam is about an hour walk or 8 min drive, and the Pearl Harbor NEX was about the same. - The floor would get wet whenever it rained, which I found really weird. - Parking was free for guests, and the garage is floors two through five, with six through twelve for the rooms. - There were two elevators, and no choice to use the stairs. There was no service elevator, and the two elevators they did have were slow. Especially at rush hour. - There are four washing machines and four dryers on the first floor, but they are $3.25 per load, each. - There was a free gym on the twelfth floor. It's not real big, but there are some free weights and one bench, two treadmills, and some other things. - On Tues, Wed, and Thurs, the restaurant is closed, and guests are directed to Airport Honolulu Hotel's restaurant, which is honestly better. It's just a 10min walk... - The number of homeless people right outside the hotel is a little concerning. less

Not too far from the airport and a few miles away from Waikiki. Housekeeping did an extraordinary job with the rooms. Also, not that far away from JBPHH and the Arizona Memorial. Would gladly stay here again. less

My wife and I stayed in the hotel, after long travel, we received good greeting from the front desk, she is very helpful and considerate, thanks, the facility is good and clean. Very near the airport, easy to return our car rental. less

Imagine my dismay, after my last experience, when I learned we'd been booked into this hotel to attend a work training. My room was in the main tower (as opposed to a room off the alley like last time). We were checked in by Beau at the front desk. Best Western couldn't ask for a better representative. My room during this stay was WAY better - clean and updated. Still a little noisy but tolerable (this is an airport hotel after all). I wouldn't recommend this property as a base for your Oahu vacation, but it's very convenient when you need a location close to the airport. This was a very positive experience. I wouldn't hesitate to stay again. If I could give half stars, I'd rate this stay 3.5. less

I have stayed at this hotel at least 10 times, and each time, the hotel benefits get worse and worse.The staff is a hardy bunch of friendly people, but I have a feeling this is a case of management cutting the corners for a profit. Out of 4 nights, 3 times we needed the staff to change towels. We are not talking about a spots—some of these towels looked like they were used in a crime scene clean up. Parking prices are just like those in Waikiki, but this hotel is not near Waikiki. They used to have an outside company that provided a shuttle service to the NEX, and that was great because while I was at work, my wife could take in some shopping. Maybe the management should do something like that. If you are looking for a hotel with a friendly staff, and away from Waikiki traffic, this is a moderate hotel with normal Waikiki prices. They used to offer all you can eat crab on Fridays, bar, and dining everyday, but that too Iha’s been cut back. less