Avoid this place like the plague !
This has to be the absolute worst hotel I’ve ever encountered at any price . I see from other reviews that the elevator issue is not a new one . The management rationalizes that a part needed to repai... more
This has to be the absolute worst hotel I’ve ever encountered at any price . I see from other reviews that the elevator issue is not a new one . The management rationalizes that a part needed to repair the elevator must be obtained from the mainland . Flights arrive on this island continuously with capability to deliver needed repair parts . In this instance the part is apparently being brought over from the mainland on a canoe .
The staff makes it sound like the customer is being done a favor by being assigned a room in the courtyard area , be prepared to encounter full blast freeway noise . The room was expensive and had we known how this experience would turn out , there are multitudes of infinitely better places we would have booked .
I have a feeling management is constantly on the defensive in these reviews because there is so much to criticize about this horrible place .
I really tried hard to find one good thing to write about this establishment but there is absolutely nothing I can compliment . less
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this review
I understand the frustration of having one of our elevators out. This is a rare occurrence and as of February 13 the elevator has been fixed but this review will last for an eternity. We spared no expense to get the elevators fixed as fast as we could. The reality is that special parts need to be located and then shipped to Hawaii. This doesn't alleviate the frustration you experienced and I apologize for that. I just want future travelers to know that this situation has been resolved.