Free breakfast and cafe staff A++++++
15/10/2019 ManaWahine_808, Wailuku, Hawaii
I gave this property a 4 on service because of James at the Plaza Cafe and his staff. Having breakfast in the cafe every morning with an amazing host made us want to keep coming back. James shows his ... more
I gave this property a 4 on service because of James at the Plaza Cafe and his staff. Having breakfast in the cafe every morning with an amazing host made us want to keep coming back. James shows his aloha to every person that walks in to the cafe and he engages with his guests and pays attention to detail and knows you and the reason for your visit by the time you leave. Security and Housekeeping were amazing and very helpful during our 4 day stay and they were very prompt and friendly.
I’m sad to say that front desk for me was a disappointment. I expected to see the Aloha Spirit as they cater to many diversities including locals. I can honestly say that 3 people out of the entire front desk staff during my stay were friendly and very helpful. If I didn’t see those 3 I dreaded going to the front desk. The one name I remember is Rose. She was not helpful nor friendly and just stared at her computer screen while I spoke to her. I greeted her with a smile and hello and she just looked at me as if I was bothering her and asked another girl who was friendly to help me validate my parking ticket, which btw I had to keep validating daily. When at the gate calling for help to let me out seemed like a chore for whoever was on the other side. It was the same thing everyday, you need to pull another ticket and validate at the front desk. Or repeatedly telling me what I’ve already heard and took up time that I needed to be at the hospital instead of wasting on trying to get out of the garage.
Other than that and being locked out of my room late at night, we enjoyed our room along with going to the cafe every morning, speaking with the friendly housekeeping staff and security it was great. Mahalo Nui! less
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this review
Mahalo for taking the time to give us the great feedback both positive and negative. James is our star in the restaurant. He will certainly be happy to see that he had a positive impact on your stay. We will certainly be working on the other items you mentioned.
We hope to serve you again!