Best Western The Plaza Hotel

Location: Excellent for a one-night layover. The complimentary shuttle between hotel & airport was efficient and drivers were friendly & helpful. Room: Very clean and bed was comfortable. However, A/C could not be adjusted. I overheard that some rooms are too hot and some are too cold. Mine was too cold but the comforter helped. Front counter staff: Not too friendly, slow but got the job done. Restaurant: Was going to have breakfast there but waited for over 5 mins and there was nobody around. No wait staff and no host. So I was afraid the service would be slow too and went to MacDonald's, which was just next door. Service there was excellent. This hotel is located very close to the airport and highways. I requested a room away from the freeway and higher floor and was granted what I requested. I thank the person who set aside a quiet room for me. I am a BW Gold member but received no recognition for loyalty because I booked my room through a 3rd party. Not that I care about the free bottle water and the snacks, but I think staff should at least recognize my loyalty for choosing BW over other hotels even I didn't book directly. The front desk staff specifically said that since I booked through Expedia, they don't recognize the membership. It was a bit blunt and disappointing. Other than that, the stay was excellent for a one-night layover. less

Had a very pleasant stay for 2 weeks at the best western plaza hotel. The beds and pillows could be a little softer though. Try not to get a room right next to the highway though, you can hear traffic 24/7. less

We had a wonderful stay in Hawaii at the Best Western Plaza Hotel. The interior was nice, very good customer service and dining. Our room attendant Emelita was so sweet and kind, mahalo! Jennifer Holiday less

This hotel is convenient to the airport at Honolulu, especially with the free shuttle taking you to and from the airport. It is ,though, a bit run down (rugs) with out-of-date decor. The nearby McDonald's is useful for a quick snack before crashing and trying to recover from jet lag. Ok place to stay in between long flights like between the mainland and Australia and New Zealand (a stop over....) less

We stayed one night at the Best Western after arriving in Oahu in the late evening after a long day of flying. It was a perfect place to get a good night's sleep prior to picking up our car rental at the airport, doing a visit to Diamond Head and then driving to our final destination on the North Shore. We found our room a bit dated but clean and comfortable, and was a reasonable price. The shuttle from the airport was quick and convenient. The hotel was located so close to the airport we actually walked back the next day to pick up our car rental. There was breakfast at the hotel restaurant but there was also a number of restaurants within close proximity. less