Best Western The Plaza Hotel

Loved our room, was surprised how nice it was, better than many Hyatt rooms we have been in, and room 1020 is a corner with large windows and amazing views of the Airport and city , no beach but then I see the beach every day, we enjoyed all the lights at night. The airport is right next door but we did not hear a thing. less

This has to be the absolute worst hotel I’ve ever encountered at any price . I see from other reviews that the elevator issue is not a new one . The management rationalizes that a part needed to repair the elevator must be obtained from the mainland . Flights arrive on this island continuously with capability to deliver needed repair parts . In this instance the part is apparently being brought over from the mainland on a canoe . The staff makes it sound like the customer is being done a favor by being assigned a room in the courtyard area , be prepared to encounter full blast freeway noise . The room was expensive and had we known how this experience would turn out , there are multitudes of infinitely better places we would have booked . I have a feeling management is constantly on the defensive in these reviews because there is so much to criticize about this horrible place . I really tried hard to find one good thing to write about this establishment but there is absolutely nothing I can compliment . less

Really loud road noise- find another hotel! We stayed at this hotel to help facilitate the trip back to Dallas. It was awful. I usually do not write negative reviews!!!Save yourself and your hearing!!! less

I stayed here on my return trip with an overnight layover. This hotel is much nicer than the airport hotel down the road and only for $10 more. If you’re trying to decide where to stay, stay here and not there. You won’t regret it. less

Arrived on 2/5 only to find out that one of the 2 elevators was down and has been down for the entire time that I was here. Trying to get down to the lobby in the morning especially is terrible, you will literally wait for 20 minutes or more as the elevator not only is trying to pick up people leaving/checking out but also the cleaning teams are trying to get from floor to floor. Sometimes when the elevator finally gets to your floor it is to full to even get on, so you wait again unless you want an aerobic workout doing the stairs. Our room had roaches to greet us upon entering. Parking can be a bit tight if you return to late as there are not enough parking spaces. There is a fairly decent free breakfast each morning and if you join the Best Western club you can get half price on your parking. I would not recommend this location if you want the resort feel as it is located under a freeway under path. 10-15 minutes ride to Waikiki. Pool and gym if interested but truly more of a overnight hotel. If you really want to be close to the airport this is your place, close to all car rentals Could be good place if you are on a budget, but definitely not a resort vibe less