Best Western The Plaza Hotel

The main pro of this grand 12-storey hotel is its location near the airport despite the noisy and busy traffic of the N Nimitz Highway. This hotel offers a free & efficient 24-hour shuttle: Just call the hotel as soon as you pick up your baggage at the airport.Upon check-in, the hotel charges a deposit of $ 30 on the credit card but remains elusive on the terms of return. In case of dispute, do not hesitate to request the inspection of your room before check-out. Breakfast is included in the price of the room (which is not always the case in the US) but breakfast it is unfortunately not very good: Muffins are not fresh and are the remains of the day before. Yogurts come out from a dispenser and their taste is not good. The common areas of this hotel are ageing old with old carpets. Any guest would expect the worst when entering the room, but once in the room, we are pleasantly surprised because the rooms are clean, spacious, well renovated and the bedding is of good quality. The double window glazing does not provide optimal isolation from the incessant noise traffic of N Nimitz Highway of but makes it more or less bearable. If you have a light sleep, make sure to bring earplugs, The outdoor pool is situated in a very and unpleasant place, since located just under the very noisy North Nimitz Highway bridge. Take also into account that the very intense road traffic around the hotel severely limits walking around the hotel. This hotel to be recommended only for one night. less

Hotel is modest and clean. Friendly staff. The buffet breakfast surpassed our expectations. There's a free shuttle to and from the airport, just give them a call once you've picked up your luggage. The hotel is in an industrial area but they did a nice job of making it feel more like a resort. Tip: Request a room opposite from the highway. less

Here is where you find people who shine. The staff here is remarkable! Hotels can buy new furnishings but people make a business exceptional. Every single person we passed was kind and brightened our day starting with our personable shuttle driver, Ronel. You couldn't tell he dealt with Honolulu's crazy traffic every day. Ralph at the desk had an easy smile. Maria in housekeeping was bright and cheerful in the morning and James at breakfast greeted every family like Ohana. Breakfast had delicious variety with frequent refills and an assortment of beverages. There was sausage, eggs and waffles (with all the toppings) for me and fresh fruit, yogurt and breads for my wife. Our room had a 180 degree view. It is in an industrial setting to be sure but it did have a distant ocean view and I loved watching planes landing at the airport. With all the windows I expected noise as other reviews noted but the air conditioner's white noise and very comfortable bed gave us a good sleep. I have arthritis and my only problem was the toilet sits too low for me. I managed. We had what I considered a great rate for Honolulu. There is a pool but not a hot tub which would have helped my arthritis but we knew that in advance. Mahalo! less

Place was great!!!! Variety of breakfast choices, decent gym to get a workout, not just trend-mills. Our maid (mercy) was the best stayed making our beds, fresh towels and took out all the trash. BEST less

We don't normally use Best Western hotels, but opted to stay here for one night in order to be close to the airport. Pros: - Very close to the airport with free 24h shuttle service - Outdoor pool, albeit with a view of the noisy freeway  - Comfy beds - Free Wi-Fi Cons:- - Very dated but clean hotel with a slightly gritty feel - Noisy location under a busy freeway - A long way from Waikiki beach or anything else of interest - Not particularly cheap less