Best Western The Plaza Hotel

I stayed here after flying overnight into HNL and it did the trick. The hotel is very close to the terminals and easily is within walking distance. We were put in the older part of the hotel and had our doubts from the outside. The hotel is surrounded on two sides by highways and overpasses that are very loud! The room was clean and surprisingly modern despite the age of the hotel. The AC in the room was loud enough to block out the road noise. With it off the room wasn’t terribly loud though either. The bed was comfortable though and I slept well! The Plaza is ok and of the limited airport hotels near HNL it is probably your best option. less

My boyfriend and I missed our flight back home and had to last minute book a stay overnight before our standby flight the next morning. Best Western was a mile away from the airport so we decided to go with that. For it being last minute, I was happy they had a last minute room for us. The only slight complaint is I feel it could have been a little cheaper but I know these are covid times so I happily took the cheapest room. In addition, they provided a complimentary shuttle in & out of the airport which was SUPER convenient. We also was happy with the complimentary breakfast which saved us money the next morning. Our room was comfortable & pretty big for a standard room. Overall pleasantly surprised with our stay. Thank you Best Western for making our stressful situation better! Will recommend. less

I'm local - not a tourist but I would not recommend this hotel at all. The floors were filthy - I mean, absolutely disgusting & I had to wear my slippers inside because of the filth. Internet is extremely slow & problematic. I experienced lots of connectivity problems/interference during virtual business/work meetings. If you need to depend on the internet at all during your stay then you should not stay here. The sliding glass door from my room was extremely difficult to open/close & does not work properly. This created issues when I needed to let my dog out to potty. The only good thing about this hotel is they do allow pets but you're better off with an AirBnB if you have a dog/cat. Breakfast was crappy which is mainly due to covid & is somewhat understandable. However, if you're providing fruit then it really needs to be ripe enough to actually eat & with the exception of one apple it wasn't. The front desk workers cannot properly communicate the total cost of the stay. I asked repeatedly if the amount I was given was the total with all taxes/fees/etc & then was charged extra both times (I added on an additional night partway thru my stay). I like to know exactly what I'm paying in advance & they weren't able to give me accurate answers from multiple employees. Also, when you reserve the room in advance they don't actually charge your card until you're at the hotel which makes check-in take even longer. The price I was given on the supposed reservation email turned out to be only about half of the charges for the original 2 night stay (email confirmation said $~360/front desk told me repeatedly the total would be $511, and then I was charged $535 for the original 2 night stay). When I added on one extra night I ended up being charged more than $810 total (despite the front desk assuring me the total would be no more than $780). It's a small amount of money in the end but it needs to be communicated to the customer properly every single time. Kama'aina get half off the parking fees but that's it. So, $15/day instead of $30/day for parking. The noise is very loud & there are lots of gaps around the doors/sliding doors which let extra noise seep in & the AC can't keep the room cooled properly. This hotel is extremely overpriced for what you get. I don't really recommend it unless you have literally no other options. less

I have stayed here numerous times over several years for work related visits. The staff has always been helpful, friendly and courteous. The location is within walking distance to the beach, restaurants and shopping. Will return again. less

Originally I picked this hotel as it was near the airport, with free shuttle service and I wanted a quick place to rest after a long Trans-Pacific flight. I'm so impressed, though I'd stay here again even if I was spending a few days in Honolulu. The staff are fantastic--friendly and very helpful. The rooms are clean and comfortable--nothing fancy, but the price is 1/2 that of a Waikiki hotel. If you just use a hotel to sleep, this will do the trick! Best of all for the budget-minded, The Bus stops right outside the hotel and $5.50 gets you an all-day pass. It's about an hour to central Waikiki, and even shorter the other way to Pearl Harbor. On the downside, not a lot of restaurants nearby you can walk to at night. I didn't expect a lot out of this hotel, but was very pleasantly surprised. less