Noisy from the wind and cars
24/11/2016 Desmond_Fox, Canberra, Australia
Our first impressions were made walking down the manky corridor to our room. The security guard on patrol gave a friendly 'hello' which was both comforting and alarming at the same time (I suspect th... more
Our first impressions were made walking down the manky corridor to our room. The security guard on patrol gave a friendly 'hello' which was both comforting and alarming at the same time (I suspect there was a uniformed security guard on patrol because the elevators don't restrict members of the public from accessing any floor they like).
The room was functional, but the noise of the wind whistling against the building was horrendous. I won't mention the noise of the freeway since we expected some noise due to its location. In any case, this isn't the place to get any sleep.
There is a McDonald's around the corner if you get hungry.
The shuttle operated as expected, but we were forewarned to get in line early or risk missing out. Good advice.
I would not stay here again. less
Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Thank you for staying at Best Western The Plaza Hotel recently!
We would like to extend our sincerest apologies for the inconveniences you experienced while here. Regarding the noise issue, we do have quieter rooms toward the back of the hotel, which is away from freeway. Previous guests have stated these rooms are quieter. We do have a restaurant in the hotel that is open daily for breakfast and Friday-Monday for dinner. Also, our gift shop does have various snack options.
Though we understand your concerns, we would hope you consider returning to us. We are undergoing a room refresh and have just completed the first floor of this renovation. The rooms and amenities will definitely surprise you and other guests and we feel will have you thinking differently.
Thank you again for staying with us and hope you will reconsider staying with us again.
Assistant General Manager