Best Western The Plaza Hotel

We are both retired Army Soldiers here for out processing at Schofield Army Base. Upon our arrival in Honolulu, we had no hotel accommodations nor car rental. When we drove by Best Western Hotel we were skeptical. To our surprise they quickly offered us a two bed room on the 6th floor. Hotel is Military friendly, rooms are clean, no musty dusty odors. Housekeeping personnel are friendly and great at accommodating their guests' requests! Kudos to Ms. Mercy Beuyuga, she always kept our room clean n promptly provided us with enough coffee, sugar n clean towels! Thank you Mercy! We also liked the multi-level covered parking. Four items of concern: 1. Hot water in shower has inconsistent flow. Within 3 minutes of showering the water ran cold like you would have to keep adjusting the flow of the cold n hot water knobs. 2. No bar in the hotel. 3. Very slow elevator. 4. Employees and staff should have their own "service elevator". Yes, we would come back to this hotel. less

The best stay yet. the staff was very professional and welcoming. They all went out of their way to make sure all our needs were met. We usually don't eat at the restaurants but this one, was the best. They had a great variety of food and it all tasted awesome. less

We missed our flight, it was around 10 pm and we were searching for a hotel close to the airport. We arranged for their shuttle to pick us up, it arrived within twenty minutes. When I arrived at the hotel the lobby was small and in need of some updating. We entered our room which looked tidy, the bathroom was very small, and the bathtub was dirty. The next morning I spoke with a cleaning lady about it and it was never cleaned. The bed and sheets looked nice and clean. The noise level was high and I had to use ear plugs. There was a charge for breakfast, so we did not eat there. The room was expensive more so than the main hotel we stayed in while there. I would not stay there unless it's for one night. less

My family and I left the HNL terminal at 10:00 PM at the end of a travel day that began 18 hours earlier. All we were looking for when we booked our night at Best Western The Plaza Hotel was a quiet, clean room with a comfortable bed that we could access quickly from the airport so we could get a good night’s sleep after a tiring day and before heading to the North Shore. Reviews indicated this was the place and we are very happy with our choice which exceeded every one of our expectations. There was construction at the airport that made it difficult to get to the shuttle pickup spot and we missed the shuttle that was sent for us. The hotel was most accommodating when we called back with our explanation and the shuttle was quickly sent back. The driver was helpful and friendly, providing excellent instructions on how to pick up our rental car the next day and assisting in every way possible. Desk staff were efficient and very quickly we were in our rooms and sleeping off a six-hour time change. Rooms were a decent size, beds were super comfortable, bathrooms were spotless and everything about our rooms was well maintained. We enjoyed a delicious breakfast with excellent service the next morning, took the shuttle back to the airport to get our rental car and were grateful for the very easy connection from the hotel to the parking garage. Checkout was very efficient and everyone – shuttle drivers, desk staff, housekeeping and restaurant staff – provided a great introduction to the Aloha Spirit. A wonderful experience with a hotel that fit our needs to a T. less

Ok. Clean & tidy. Did have shower flood & was a bit out of the way for the beach took about 50 mins to get in on the bus. It did have a shuttle pick up from the airport though. Would poss try a different hotel if we went again less