I was in the area for business and this Best Western is regarded as one of the better hotel. However, in my experience traveled all over Japan, this hotel is just average.
As a Best Western Platinum Elite customer, this hotel always shows as not available on Best Western website, forcing me to book through 3rd party and forego my elite benefits. I booked a 2 night stay and needed to extend it, but the book site couldn't extend, so I booked a separate 1 night stay, totaling 3 consecutive nights. When I arrived, the hotel told me I would have to checkout and change room for my 3rd night, apparently they didn't have non-smoking room available for the 3rd night. Even on my arrival date, non-smoking room was showing available on a few hotel booking site.
The non-smoking room was the usual small size for Japan but it was reasonably clean. Book sheet, towels are other items look in decent condition. However, the smoking room on my 3rd night was a nightmare. Beyond the intense smoke smell, everything in the room was stained by the smoke. Wallpaper had patches of discoloration and fixtures showed color change due to prolong exposure to smoke. I opened the windows, ran the air filter at max, and sprayed the room with deodorant for a better part of 6 hours but couldn't lessen the smell in the room. Smoking smell aside, I would not stay in a smoking room again because it was in a terrible condition. Bed sheets, towels and pajamas were all very worn and had loose threads and/or holes.
There is a free coffee machine as welcome drink at the lobby. Oddly, it was turned off during breakfast but turned back on late evening. Not sure why you would want to drink coffee late at night unless you don't intent to sleep...
The highlight of my stay were definitely the very kind staff and breakfast. Aside from the room issue, staff was accommodating and able to communicate with Google Translate. The breakfast has the usual Japanese staples with a rotation of the main protein item. Everything is in good quality and served in real dishes, which is much very nice... less