Spacious Rooms, Quiet Setting, Some Maintenance Issues
22/09/2019 colt123, Vancouver, Washington
My husband and I spent 2 nights while visiting the Monterey Peninsula area. The Inn, as others have mentioned, is set amid a somewhat rundown housing area. The hotel buildings and grounds are next t... more
My husband and I spent 2 nights while visiting the Monterey Peninsula area. The Inn, as others have mentioned, is set amid a somewhat rundown housing area. The hotel buildings and grounds are next to a walking path, and are well kept with a fish pond, trees and nice plantings. There's even some covered parking and a fitness room. We had a Patio Suite with King Bed and were impressed with the unit size, which included a kitchen, bathroom, sitting area and bedroom. It does appear these were once apartments. Decor is attractive. The patio was spacious and above ground for security, and had a table and chairs. We watched deer grazing outside in the evening next to some duplexes, and overall it was very quiet other than some noise from the guests above us. To get to any businesses means a drive into town. The unit overall was clean except for the dark colored carpet which had dirty stains and needed shampooing. The 3 sliding doors all needed greasing, were tough to open and close, and one sliding screen was off its track. There's no AC but a ceiling fan worked well to circulate a breeze when the doors were open. The bathroom woodwork needed refinishing, especially the door which was scraped up. The light fixture over the sink had some faulty bulbs or wiring because the bulbs kept flickering so we turned them off, and the toilet didn't always flush completely. Furniture was in good condition and the bed was very comfortable. Overall the best part was the size of the unit for the price in this area. Breakfast in the morning had a nice assortment of options, although the breakfast room off the small lobby only had 4 tables so it got a bit crowded. Staff were friendly and helpful. In the future we might choose to stay in Pacific Grove or Monterey, but would expect to pay more. less
Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest,
Thank you for taking the time to write a review. We are delighted you enjoyed your stay overall! we do however, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Furthermore, we hope that you visit the hotel again soon. Thank you!