Met Basic Expectations
01/08/2019 alanarchcc, Tucson, Arizona
I found the property to be more or less what I expected. The room was spacious, but not overly comfortable. Our unit was a Patio Studio, the bedroom was a stepdown and the stairs were adjacent to th... more
I found the property to be more or less what I expected. The room was spacious, but not overly comfortable. Our unit was a Patio Studio, the bedroom was a stepdown and the stairs were adjacent to the suite entry, clumsy and not very safe. The layout was odd, the single bath was next to the kitchen and far away from the sleeping area. The Inn and rooms are clean, but dated. Unfortunately, I did not find the furnishings comfortable, the living room is tiny, with only a convertible sofa. The reading chair in the bedroom was also not very comfortable. We were in Room 136, there was a problem with the maids meeting for meals and breaks every day near our room and making a lot of noise. We stayed for eight nites and used the room during the day, so this was annoying. You could also hear voices and footsteps from the unit above our first floor unit. The Inn provides a very good continental breakfast, but after a few days something else is nice. I would rate the property 3.5 stars. less
Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Furthermore, we do hope that you enjoyed your stay overall! Thank you.