Great stay and location
15/06/2018 HappyCamper70x7, Santa Clara, California
We stayed 1 night at this hotel during Memorial Weekend, on a Sunday to celebrate our Wedding Anniversay. It's located right off of Highway 17 going into Los Gatos. Our hotel room was nice and the de... more
We stayed 1 night at this hotel during Memorial Weekend, on a Sunday to celebrate our Wedding Anniversay. It's located right off of Highway 17 going into Los Gatos. Our hotel room was nice and the decor was lovely, dark wood furniture throughout. Huge vanity area as well as the bathroom. The greatest thing of all, it was very clean. We got a great deal via Trip Advisor and I'm glad we made this decision, so worth the value. The customer service was great. I forgot the young lady that assisted us when we arrived but she was great. She also oversees the breakfast, making sure that areas are clean and very prompt to do so. Before we departed, I asked the manager if I could put a tip in an envelope for both her and the cleaning lady. Please don't forget to tip, we all like to be acknowledged and hopefully appreciated of how we are doing, regardless of the type of job we all do. If I can say anything negative, it would be that our room was upstairs, on the right side, outside of the building and there are no stairs that we were able to access from downstairs in the parking lot, to our room upstairs. We had to enter through the front lobby, lug our belongings and either use the stairs or take the elevator to the second floor, and go through the door that gives you access to our room outside of the hotel. We found this odd, being that the left side of the hotel has stairs to where patrons can use to go upstairs from parking lot. Other than that, it was a very nice stay. less
FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Congratulations on your wedding anniversary, we're honored that we got to be part of the special occasion. We really appreciate your thoughtful review. It makes us very happy to see that you enjoyed our convenient location, clean facilities, and lovely decor. Also, nothing is more important to us than delivering excellent service, and we're thrilled to read that we succeeded in that area as well. From our entire team here at Best Western Inn of Los Gatos, we're grateful for your feedback and hope to see you again in the near future.