This hotel just keeps on getting better
15/05/2017 Mike E, London, United Kingdom
Formerly a motel, The BW Inn of Los Gatos now offers a level of comfort of accommodation that can only bettered locally by a far more expensive luxury hotel. Large and recently refurbished rooms provi... more
Formerly a motel, The BW Inn of Los Gatos now offers a level of comfort of accommodation that can only bettered locally by a far more expensive luxury hotel. Large and recently refurbished rooms provide comfortable accommodation. A recently opened restaurant adjoining the hotel - the 57 Grill - provides a tasty breakfast, and a quality dinner menu to match anything in town. The biggest improvement has been in the quality of staff. Having complained about the attitude of staff staff on my first stay here several years ago, I now have to say that the welcoming and helpful attitude of all staff i encountered on this trip was of the highest level. Highly recommended! less
FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
On behalf of our entire team at The Best Western Inn of Los Gatos, we truly thank you for your kind words and positive review. Not only are we pleased that you came back to stay with us again, we are thrilled that you appreciated all of the efforts we have made to improve and found your stay to be better than the last! We couldn't ask for anything more than that! It is also great to hear that you enjoyed dining at our Grill 57. Thank you for your recommendation to other travelers for both our hotel and restaurant and we look forward to continuing the trend and making your next stay even better!