Best Western The Inn at the Fairgrounds

I went to check in at 4 PM and there was no one at the front desk. I stood there and rang the bell for 15 minutes and no one came. Finally I had to call to get service. The guy shows up wearing shorts and a T-Shirt. I know it's not a fancy hotel but you can put on a golf polo and jeans. And the tub was dirty. less

Everything was perfect. Comfortable, great restaurant, clean room. Check in is quick and checkout even quicker. We had no problems or complaints at all with this property. Great location if going to fairgrounds. We'll definitely stay there again. less

No hot water. Ironing board fell apart and iron leaked water all over my shirt. They took my reservations knowing their boiler was not working. I was charged over $250 a night that, on a great day, with hot water, would be worth approximately $125, at best. I travel for work every week and am not one to complain about small problems that happen without fault. less

We have been going to the NY State Fair for 28 years and we have been staying at this hotel for 20 of those years. Basically I give this hotel a 10 out of 10 review. The property is always neat & clean. The staff treats you like family, not just a number. I highly recommend this hotel. less

We were dropping off our daughter at Lakeland, New York where she will be living for the next 10 months. I called to make reservations for July 31st and spoke to the receptionists at Best Western. As we were doing the reservation she gave me a higher rate than the online rate. So I decided to go online and do the reservation. As I was doing the reservation the page refreshed and it changed the check in date to July 30th rather than the 31st. No call from the hotel receptionist to let me know that the date was wrong or call to confirm. Long story short I noticed it when I was putting in the address of the hotel at 5:30am. I called immediately and talked to the SAME girl I spoke to about the reservations! She would not offer any help. So, I called back later to speak to Dave Patel th red manager. Which I believe is the owner. He REFUSED to offer a refund after I told I was wanting to stay there that night and was going back to New York to visit our daughter! He only offered the room at $88.99 + taxes! I was so upset I called Best Western corporate and told them what has happened and they said we’ve never had a problem with a Best Western not offering a refund for a night not stayed! Corporate called Dave and again he refused to offer a refund! Just don’t stay at the Best Western in Lakeland or the Quality Hotel. Both are owned by the Patel family and the Quality has ants so bad!! I had a bag on snacks on the floor and I opened the bag to find at least a hundred ants in my bag!!! less