Hotel is fine-front desk is inept
05/10/2018 BarryBNashville_TN, Nashville, TN
Front desk staff is not trained in the hospitality business at all. They never were at the desk, they answered questions in short one word answers. We woke up to no power or phone service at all and... more
Front desk staff is not trained in the hospitality business at all. They never were at the desk, they answered questions in short one word answers. We woke up to no power or phone service at all and couldn't find an employee to find out what was going on. We left after four hours of no power, as we couldn't shower, have coffee or breakfast and during that time there was no management or owners present to try to handle the situation. What could they have done? The could have gone to Dunkin Donuts or McDonalds or Starbucks and had coffee and breakfast items on hand, they could have offered free night vouchers for the inconvenience, they could have called another hotel to see if they had any rooms that could be used for guests who had to shower and get ready for functions. They did nothing. The one employee that was there just kept walking around the lobby. less
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
I would like to apologize for the situation that incurred on Sunday with the loss of power. We have spoken with the front desk staff that was working during the power outage and we are going to be giving them additional training to better handle situations like this in the future. Even when unforeseeable situations such as a power outage occur we want to make sure that our guests are treated with the best service possible. Thank you for the review, and for the learning opportunity for my staff.