Don't let the photos fool you on their website
04/11/2018 striveforpeace, rochester
Checked in and the girl at the front desk Brianna goes, it's my day off and I don't want to be here after handing me the keys. Girlfriend I get it I worked at Marriott and those 3-11 shifts aren't gre... more
Checked in and the girl at the front desk Brianna goes, it's my day off and I don't want to be here after handing me the keys. Girlfriend I get it I worked at Marriott and those 3-11 shifts aren't great. But I'm here just to relax and not about your problems. Her food suggestions were all chain restaurants and nothing unique. We had Daniellas which was connect to the hotel and the food was sub par. We got the jacuzzi room and it seems like it needs some upgrades. The furniture has stains and is falling apart. The best is as hard as a rock. The pillows just need to be tossed and thrown out. The pillows are thin and lumpy. The jacuzzi tub needs a real scrub down its disgusting. Not worth the $200 we spent. Then we go to wegmans to grab some food and come back to the desk girl leaning up against the wall with some guy watching videos in the main lobby area. Customer service isn't great here at all. No goodmorning, hello, welcome back. The only hello I got was from the lady who does the breakfast. This place seems to be poorly managed and I didn't see a manager on, so the employees felt like they could do whatever. less
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review. We have spoken with our staff regarding this incident, and we truly appreciate the feedback so we were able to make this a learning experience. We also heard your complaints loud and clear about the room needing some upgrades, and we hope you will be happy to hear that all of our guest room furniture will be upgraded in late December. We hope that will give our hotel a chance in the near future to check out all of our upgrades and customer service improvement. Thank you again for the feedback we appreciate every bit of it.