We traveled to visit family in Syracuse NY. We stayed for a week. The front desk staff was so friendly, and accommodating. She knew that we would be arriving from a 10 hour trip early in the morning, ... more
We traveled to visit family in Syracuse NY. We stayed for a week. The front desk staff was so friendly, and accommodating. She knew that we would be arriving from a 10 hour trip early in the morning, and had a room ready for us upon arrival. However the entire week we were there, we had a housekeeper come in ONE time, and it was because we asked, after being there for 2 days. We had to ask for fresh bathroom linens, and actually had to take our own trash to the housekeeper on multiple occasions, and get new bags, because they never came to do it. We had to tell the front desk to put it on the housekeepers notes, to come vacuum the carpet in our room. They were out of wash cloths almost the entire week, bc they didn’t have any clean. The staff was very friendly, but the housekeeping was absolutely terrible! The breakfast was ok, but after eating the same exact thing for a few days, it definitely gets old, and needs more variety! less
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review. We appreciate the feedback and we are sorry to hear that you had so many problems with our housekeeping. We will be sure to speak with them as this is in no way acceptable. We take pride in our customer satisfaction and we understand how important housekeeping service is to our guests; especially when on vacation. We will also be sure to let our front desk staff know that you were very happy with their service. We do hope if you are in the area visiting family again that you will choose our hotel to meet and exceed all of your needs. Thanks again!