Worst Hotel Ever. Bad treatment by owner/manager
30/10/2017 500mk1765, Branchville, New Jersey
This was the worst hotel stay. PERIOD. Our group had three rooms. Each room had its own problems. Room #1 had someone else's food left in the refrigerator. Room #2, the Tv didn't work and the toilet h... more
This was the worst hotel stay. PERIOD. Our group had three rooms. Each room had its own problems. Room #1 had someone else's food left in the refrigerator. Room #2, the Tv didn't work and the toilet had a ring of black gunk around it. Room #3 had someone else's coffee splatters on the floor. It was there when we checked in. Housekeeping didn't clean it and the next day we told the front desk that the spot was still there and housekeeping was sent up. They argued in broken English that the water doesn't clean the floor. However, miraculously, when I requested she bring her mop and try again, the spot came up. I complained to the front desk about all 3 rooms (twice) and yet the manager never contacted me. Then, a month later, I find out that all of the rooms were billed to one credit card, instead of the three separate cards that we gave them. I complained to the hotel, and Best Western's customer service number. The manager didn't call back for three days, then lied about it and said he left me several messages. He said he would fix the charges but wouldn't give me any compensation for the problems, since Best Western gave me 'points' on my rewards. I told him I will never say at a Best Western again, as his hotel was the most disgusting place I had ever stayed. DO NOT GO HERE. Go to the Holiday Inn up the road. less
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
I would like to start by apologizing for your unpleasant stay with us. We take pride in the attentiveness of our staff and what you described in your review is absolutely unacceptable. We will be sure to speak with housekeeping regarding these issues, to ensure that they are properly cleaning every aspect of every room. Regarding the issue of being rewarded only points I would like to bring to your attention that best western rewards points can be used for a number of things, one of them being gift cards for places such as Walmart, target, amazon, Applebee's, dunkin donuts etc.