Suite a disappointment but stay was okay for NYS Fair 2019
30/08/2019 Dschad20011, Syracuse, New York
We stayed here during the NYS Fair from 8/23-31/2019.
What we liked: location (walking distance to the fair, shuttle available on the hour). Good staff: Jaimy housekeeping, Francesca front desk). Cle... more
We stayed here during the NYS Fair from 8/23-31/2019.
What we liked: location (walking distance to the fair, shuttle available on the hour). Good staff: Jaimy housekeeping, Francesca front desk). Clean. Free hot breakfast fare, cold fare. Suite was very spacious, refrigerator, microwave, shower and separate whirlpool tub, two bathroom sinks, small kitchen counter, cupboards, sink, king bed, desk, wall mounted tv, sofa. Onsite restaurant Daniella’s (steak is awesome).
What we didn’t like: No table in the room, no reading chair, poor lighting in the room, no outdoor benches to sit outside, tip jar in the “courtesy” shuttle driven by the manager (tacky).
Things to consider: no pets, no smoking, overflowing ashtrays at the entrances. The photos of the suite are only somewhat representative of our room (no table, no coffee table, no reading chair).
We will likely come back due to the location. However, the one thing I expected in the suite was a small table to eat meals so we’ll skip the suite and go with a regular room next time.
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Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review. We appreciate the feedback and we hope that you will stay with us again in the future if you attend the NYS fair or any concerts nearby. We take all of our guest comments very seriously and we will be sure to bring this review up at our next staff meeting to ensure that our housekeepers are paying attention to all aspects of the hotel, including the outside cigarette ashtrays. We do also plan on adding a little table to that room in the near future, so we appreciate your feedback on the lack of tables in the room. Hopefully we will see you again next year, but until then we hope that you have a fabulous rest of 2019 and thanks again for staying with us.