I reported this incident on my departure but never heard back from inn staff. I came to stay for two nights. Since the housekeeping had come in while I was sleeping, I requested the lady to come later. She didn't speak English, so I called the receptionist, who said she doesn't know where housekeeping is, but will tell them to come later. Around 5pm, when none came, I called again, and she was rude. She said she doesn't know where housekeeping is. They could be upstairs, she doesn't know how to reach them. I told her we have no towels, no coffee, no soap. She was very rude and said to come to reception if I wanted anything. I'm disabled, so its hard for me to come and go again and again. Later, I called again to ask her if there is any food delivery service close to inn. Again, she was rude and said come to reception and take pamphlets. I came to reception, and on my way out asked her about housekeeping again. It was 8pm by that time and my third request. She said they left. I was very upset. When I told her its not right, she said its not her job to take care of housekeeping. My room was a mess and there were no cups, no creamer, no coffee. I even ran out of tissues. I couldn't carry a bunch of stuff to my room. So, I went to my room with just coffee which I had in the only available plastic cup that I had used before. I was very disappointed and while checking out told the morning receptionist about what had happened. You come to hotel and expect everything in order, but my experience was a disaster. The morning receptionist was a nice lady, who said she will report this, and I will receive a call from them and most likely 20% discount. Not that I care about the discount, but I feel an apology call or at least a follow up call of inquiry would have been nice. After spending $230, I think I deserved at least that much respect. less
Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking the time to review our property and for staying at our hotel. We like to ensure all of our guests have a great time for a great value, and we apologize that this is not what happened for your stay. Housekeeping was notified of their errors and have been taught correctly again that every room is to be treated. The manager will be in contact with you asap and be able to discuss a 20% discount for your future stay, should you choose to stay with us again in the future. Thank you for the review, we will take your review opinions and share them with the team, management will also be notified of your concerns.
GM BW Fairgrounds