Clean and Friendly
05/01/2017 Dri021, Phoenix, Arizona
The hotel is very clean and the staff were very friendly and accommodating. The room was large with adequate amount of space, tables, and places to store luggage and clothes. We had a refrigerator and... more
The hotel is very clean and the staff were very friendly and accommodating. The room was large with adequate amount of space, tables, and places to store luggage and clothes. We had a refrigerator and coffee maker in the room. The bed was too firm for a side sleeper but enough pillows were provided to make something work. The steakhouse on the first floor has phenomenal food although a bit on the price side as any good steakhouse is. Close to other food options too but not within walking distance. The issues we had were that the free wifi was spotty and we had a difficult time logging in on all of our devices. Also, the cable TV went out one night forcing us to call it an early night. That same night at about 1 AM the pipes in the wall started vibrating so loud it sounded like our neighbors were using a jack hammer and the noise brought several rooms residents into the hallway to investigate. It was a startling wake up but the staff were quick to resolve the situation and there is not much else you can do about cold pipes. We took the do not disturb sign off our door everyday so our room would be cleaned but the second to last day when we returned to our room, the do not disturb sign was back on the door, our room was not cleaned, and no fresh towels. We know that we took the sign off the door because we let the door close before taking it off and had to use the key card to open the door to put the sign back in the room. The breakfast consisted of cereal, danishes, a waffle maker, and some eggs and a meat side. It is walking distance to the NY State Fairgrounds. less
Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our housekeeping manager to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.
Dave Patel GM