Bathroom plumbing exposed, huge crack in the wall that was fixed poorly, bathroom tub was dirty and the roomee smelled like garbage. Asked for a new room but they were booked. The front lobby lady w... more
Bathroom plumbing exposed, huge crack in the wall that was fixed poorly, bathroom tub was dirty and the roomee smelled like garbage. Asked for a new room but they were booked. The front lobby lady was rude. I don't recommend this hotel.
Vicotria, Front Office Manager at Best Western The Inn At Rochester Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. If they was anything during your stay we could do to help please don't hesitate to ask, we are here to help! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 585-436-4400.
Front Desk Manager
Best Western The Inn at Rochester Airport