Best Western The Inn at Rochester Airport

395 Buell Road, Rochester, New York, 14624-3123, United States
based on 401 reviews Trip Advisor Logo
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Best Western The Inn at Rochester Airport

Location matters, which is why our Rochester hotel is conveniently close to the Greater Rochester International Airport (24-hour complimentary airport shuttle) as well as Blue Cross Arena.

We welcome guests who are here for studying, teachi
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
395 Buell Road, Rochester, New York, 14624-3123, United States

Reviews of Best Western The Inn at Rochester Airport

Traveller Overview:
4.0 Rating: 401 reviews
Excellent 37%
Very Good 38%
Average 13%
Poor 5%
Terrible 3%
Rating

emilygalvao94, wrote review 14/09/2020

Convenient, Yes. Clean, No.

Main thing is the door was broken. When I got my room the door was open and I had to remind myself to physically push hard enough for it to close. There was a suspicious white crusty stain on the bed ... more

Owner Response
Patrick Foss, General Manager at Best Western The Inn At Rochester Airport, responded to this review
Dear Emily Galvao, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. If you would as let us know of the problem we could have move to different room or fix the problem. I will make sure that door is fixed and make sure rooms are clean better for our guest. I apologize to you and your guests for your stay in room which was not up to par. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 585-436-4400.
Rating

FLWiner37, wrote review 09/02/2020

A good experience every time

We stay here every time we have an early morning flight. Clean quiet rooms and friendly staff. Short shuttle ride to the airport. Breakfast available starting at 4 am for early travelers. We leave... more

Rating

WNYcouple, wrote review 03/02/2020

Park and fly Hotel at Rochester international airport

Nice hotel for park and fly. Clean rooms, nice staff and very convenient. Great value for the money. I would recommend when an early morning flight and parking are required. Staff are nice and hotel i... more

Rating

cdob63, wrote review 26/01/2020

profoundly adequate

Not expensive, conveniently located, and a friendly staff. No place close by to eat, it seems, and you should only use the computers in the lobby if you are nostalgic for dial-up. If you require sty... more

Rating

Tom P, wrote review 26/12/2019

Nice stay

Clean, quiet hotel just a very short distance away from the airport terminal. Entire staff from the front desk personnel to the shuttle driver were friendly and courteous. Rooms were small but clean... more