Best Western The Inn at Rochester Airport

395 Buell Road, Rochester, New York, 14624-3123, United States
based on 405 reviews Trip Advisor Logo
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Best Western The Inn at Rochester Airport

Location matters, which is why our Rochester hotel is conveniently close to the Greater Rochester International Airport (24-hour complimentary airport shuttle) as well as Blue Cross Arena.

We welcome guests who are here for studying, teachi
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
395 Buell Road, Rochester, New York, 14624-3123, United States

Reviews of Best Western The Inn at Rochester Airport

Traveller Overview:
4.0 Rating: 405 reviews
Excellent 38%
Very Good 38%
Average 13%
Poor 5%
Terrible 3%
Rating

Patrick G, wrote review 04/02/2021

Great Airport hotel

This is the best place to stay if you are flying out of the Rochester airport. We book the park, stay, and fly option. The rooms are very nice, The shuttle ride is fast and goes when you need it. We... more

Rating

kristindiesel, wrote review 08/01/2021

Great stay

I had a very early flight out of the Rochester airport and with bad weather coming in, I felt most comfortable staying close to the airport and taking a shuttle in the morning. I chose the Best Wester... more

Rating

yankeez7fan, wrote review 06/12/2020

Outstanding experience staying at this Best Western

The service , value, and experience at this Best Western was outstanding. I stayed there because I was utilizing the Rochester Airport shuttle and parking for my Florida trip. The lady at front desk w... more

Rating

Creeping_Death_LA, wrote review 27/10/2020

Perfect airport hotel

We were looking for an economical hotel but didn't want to pay in the middle of the city hotel prices. This hotel is perfectly located if you need to be right next to the airport. The staff was helpfu... more

Rating

emilygalvao94, wrote review 14/09/2020

Convenient, Yes. Clean, No.

Main thing is the door was broken. When I got my room the door was open and I had to remind myself to physically push hard enough for it to close. There was a suspicious white crusty stain on the bed ... more

Owner Response
Patrick Foss, General Manager at Best Western The Inn At Rochester Airport, responded to this review
Dear Emily Galvao, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. If you would as let us know of the problem we could have move to different room or fix the problem. I will make sure that door is fixed and make sure rooms are clean better for our guest. I apologize to you and your guests for your stay in room which was not up to par. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 585-436-4400.