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12/11/2018 HBST65, Buffalo, New York
Rooms are ok. Place is kind of dumpy. Needs to be renovated or razed and start over. Took my keys fir my car. Then gave them back to you when they picked you up at the airport. Said it was for "securi... more
Rooms are ok. Place is kind of dumpy. Needs to be renovated or razed and start over. Took my keys fir my car. Then gave them back to you when they picked you up at the airport. Said it was for "security reasons". Did not like that part. Right by the airport so shuttle is quick. Nothing is close by so you will drive for a restaurant. Stay on Jefferson road with a hotel that has shuttle service or just drive the extra 10 minutes to the airport. Many resturants around there within a 3 minute drive. Just my opinion. less
PatrickF3882, Front Office Manager at Best Western The Inn At Rochester Airport, responded to this review
Thank you for taking the time out to let us know about your recent stay here with us. We understand when doing a package like Park and Fly that leaving something such as vehicle keys may not be of comfort to you. After of 10+ years of providing our parking package the keys we require have came in handy to us. Whether it be during snow storms or fire emergencies etc. We appreciate our guest cooperation in the package polices. In no way are you obligated to park your vehicle with us, we will always provide our shuttle service to guests whether they leave the vehicle or not. So if the overnight before a flight will be helpful for you please feel free to use this service at your leisure. Guest safety is important.
Please feel free to contact us directly if you have any questions or comments you would like to speak on.
Thank you again for staying with us.
Front Desk Manager
The Best Western Inn Rochester Airport