Best Western The Inn at Rochester Airport

395 Buell Road, Rochester, New York, 14624-3123, United States
based on 395 reviews Trip Advisor Logo
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Best Western The Inn at Rochester Airport

Location matters, which is why our Rochester hotel is conveniently close to the Greater Rochester International Airport as well as the Blue Cross Arena.

We welcome a number of guests who are here for studying, teaching or a special event at
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western The Inn at Rochester Airport

Traveller Overview:
4.0 Rating: 395 reviews
Excellent 37%
Very Good 38%
Average 13%
Poor 6%
Terrible 3%
Rating

Culture56648797394, wrote review 22/11/2019

hotel review

I had an overall good experience with this property and staff and also this hotel is in a good location for nearby restaurants , the staff were very nice and polite, the hotel lobby was clean and up t... more

Rating

Toni C, wrote review 11/11/2019

Last minute stay

Needed a room at 3:30 in the morning for a couple hours of slerp and we found this Best Western. Lady at the desk was great helping us get into a room. I am very thankful for her and all her help. She... more

Rating

Austin C, wrote review 10/11/2019

Cold room

No heating . Room was freezing. We got an extra blanket. Cold. But reception tried. Gave us a blanket. Room was cold Freezing to be honest. Breakfast not bad. But cold room was bad. I'll never be ba... more

Owner Response
Victoriasbw, Front Office Manager at Best Western The Inn At Rochester Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize. With the coming cold months it may take awhile for the heaters to warm. Please reach out to us directly to discuss this matter further! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 585-436-4400. Sincerely, Victoria Santillo Front Desk Manager Best Western The Inn at Rochester Airport
Rating

megan_orlando, wrote review 30/10/2019

Nice hotel, close to the airport!

Overall, the hotel was very nice, clean, and had a friendly staff. The rooms were a little on the small side, but that's to be expected at a hotel near an airport. Parking was plentiful, and it was ea... more

Rating

unisphere64, wrote review 21/10/2019

Friendly & Helpful Staff Made the Stay Amazing

We booked a one bedroom suite which was perfect for what we needed. My complants (keep reading for the positives)....we arrived very late this past Friday and were exhausted. When I opened the sofa ... more