Convenient, Yes. Clean, No.
Main thing is the door was broken. When I got my room the door was open and I had to remind myself to physically push hard enough for it to close. There was a suspicious white crusty stain on the bed ... more
Main thing is the door was broken. When I got my room the door was open and I had to remind myself to physically push hard enough for it to close. There was a suspicious white crusty stain on the bed skirt, and suspicious brown stains above the toilet paper dispenser. Because it’s in the middle of nowhere it was hard to get food delivered. It is very close to the airport and there’s a restaurant with decent breakfast right next to it but it was pretty bad considering the price. less
Patrick Foss, General Manager at Best Western The Inn At Rochester Airport, responded to this review
Dear Emily Galvao,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. If you would as let us know of the problem we could have move to different room or fix the problem. I will make sure that door is fixed and make sure rooms are clean better for our guest. I apologize to you and your guests for your stay in room which was not up to par. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 585-436-4400.