Upfront I will say that I filed a police report, and moved to another hotel.
This Christmas we were looking to stay local to my in-laws, and were looking for a hotel that would take pets, and have at least one meal accessible to us on Christmas Day. I went to check my original choice, to see what the rooms were like and what the restaurant would be serving on Christmas Day. I found that the restaurant would be closed, so I needed a different place to stay.
That's when I found a great rate for Best Western Inn at Ramsey, and proceeded to drive across town to secure the room. As I was discussing Stay Logistics with Henish, we discussed the pet fee of $20/night/pet. I was looking for two nights, and I have two dogs... So essentially $80. One of my dog's is 9 pounds, so of course I asked if I could save one of the pet fees.
Here's where it gets hinky. Henish looked at me and asked - as he arched his eyebrow and smiled at me... 'what are you going to do for me?'
My response was rather startled, but I replied what could you be talking about... I can't do anything inappropriate, right?? I'm a mom I'm a wife what do you mean? And brushed it off as joke as we continue to discuss my being able to just pay $40 instead of 80.
It looked like he was going to make that decision for me, and asked if I wanted to see the rooms. I did, and he then asked if i wanted him to show me or someone else. I replied that he could or whomever if he was busy. He said, he would then. We walked down the hallway, and discussed that the first room's phone didn't work. I took a quick look at both and we walked back to the front desk.
I asked again about just paying for one pet. He said he wanted to show me another room on the second floor. As we got to the second room, I had my foot in the door, and Henish asked me to remove my foot so that the cameras would not see and hear us talk about the pet fee. I did, he opened his arms up, and asked me for a hug. I was startled and awkwardly did, then backed up to open the door and get out. He told me that I didn't give him a very good hug, and I said something like, it was because I'm married and I'm a mother and why would he want a better hug in the first place.
As we walk down the stairs I kept asking if he wanted me to bring him Christmas dinner or some cookies or something for doing this favor for me about the one pet. He shook his head no, that he didn't want anything; but then let me know that he would put me down for one pet but if I was seen and questioned, that he would have to charge me for two. I replied, of course and I would never cuz issue saying that he guaranteed me anything.
I may have mistated regarding the timing and the location of his hug request. He may have done that in the hallway between the Lobby and the stairs.
Here's the other really awful thing. I responded to him in a way that I used as a means of coping while being molested multiple times as a child into my preteen years. Another person with different instincts could respond very differently. 40 years fell away, and in an instant I was back in a flight can't fight -- mindframe.
It took me a day to process, and on Christmas Eve I spoke to corporate offices to provide my feedback. I didn't know if I was going to be able to find another room at another hotel that would accept pets. I have a very difficult situation that I'm going through with my family, and I wanted no mention of this to upset the apple cart so to speak. So when I spoke with the customer service specialist who took my inquiry, I was not even thinking about my self care.
I have since spoken to a customer service manager at corporate offices and provided my feedback about sensitivity training for incoming feedback such as mine. I called in 4 times with different information, and the first 2 customer service specialists who helped me were really difficult; and I was actually in hysterics.
I did file a police report, the hotel did refund my money through the online booking group that I used, and I did stay somewhere else. Corporate offices will work with the locations management to review this incident.
As I was processing this, I realized that as quickly as he asked what he did, and as openly... likely means that he's done this more than one time and is getting away with it.
Ironically, when I was speaking about this with another person in the industry/that general location, (and who obviously does not want to go on record)... they stopped me mid-sentence to tell me that they knew who I was talking about and what hotel I was talking about and even what had happened to me.
So here's the thing... I'm not providing she said/he said information, I'm stating what happened to me, and what was told to me about Henish.
When I called back to report what was going on, I also indicated that i would pay the $80 if I stayed there ( if I couldn't find another hotel for two nights on Christmas Eve and Christmas). Was I wrong to have asked to avoid the extra pet fee? Regardless of that... in no way should I have to experience giving somebody a sexual favor in return for saving any amount of money.
I certainly hope that this helps any other Traveler that might come across this situation at this location. I also hope that this helps everyone involved to a better path forward, change whatever they need to, and to live a better life.
But I'll tell you what, I won't be staying at the Best Western Inn at Ramsey ever again, and neither will anyone I know. less
BestWesternHotels, Best Western Corporate at Best Western The Inn At Ramsey, responded to this review
Best Western® Hotels & Resorts ("Best Western") received your review relating to Best Western The Inn at Ramsey and takes your concerns seriously. Best Western branded hotels, which are independently owned and operated, are required to comply with all applicable laws, provide a safe property, and to treat guests with the utmost dignity and respect. Best Western contacted the hotel regarding your review, and the hotel, which disputes the allegations, is cooperating fully with law enforcement concerning this matter.