Clean but Needs Updating
28/02/2017 HistoryNerd21, Rocky Point, New York
Before any complaints, I would just say that the hotel was very clean and the staff was very pleasant. The breakfast was by far the best part of our stay. The lady doing the breakfast was very good at... more
Before any complaints, I would just say that the hotel was very clean and the staff was very pleasant. The breakfast was by far the best part of our stay. The lady doing the breakfast was very good at her job. She took pride in what she presented and, because of that, the food was probably the best I've had at a Best Western - and Best Western is my hotel of choice wherever I travel.
Now complaints - none of which are terribly serious, but should be looked at: Within the room, out of the 6 electrical outlets that were available in the room, only one actually worked. Whenever we used the microwave, the table lamp would go out. The internet was very slow. The door to the room had to be shoved open and closed with more force than I think should be necessary.
The overall appearance of the room was definitely clean - no complaint there - but just very dated and needs a general overhaul.
However, the hotel was in an ideal spot for hiking in Harriman State Park and Ramapo Mountain State Park - something your hotel does not even mention. I would suggest they use that fact for marketing. I think they would boost business with outdoorsy people by mentioning how close. The staff was very friendly and, as I said, the room was very clean, it just needs a little updating. less
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.