16/09/2018 Yitzchak M, Ramat Gan, Israel
My Asian-born wife and I were touring USA and we only needed a place to sleep, shower, and eat breakfast; but we also wanted some place nice that would let us feel like we were on vacation in a “forei... more
My Asian-born wife and I were touring USA and we only needed a place to sleep, shower, and eat breakfast; but we also wanted some place nice that would let us feel like we were on vacation in a “foreign” country, which for my wife who had never been to America, it was! Sadly, this motel did not quite fit the bill. To be sure, the room was clean and the bed comfortable; the staff was friendly and helpful; and breakfast was very good, BUT…. The hotel/motel was definitely not modern; NO ELEVATOR to the second floor which we were on; the paint was peeling in some places; and it just felt worn out, tired! It was adequate/alright, but for the money, we’ve had better! less
General M, Front Office Manager at Best Western The Inn At Ramsey, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 201-327-6700.