Best Western The Inn at Ramsey

I booked on Booking.com because there was a local power outage and I had to get some work done and clean myself up. I book the room and then 3 hours later they call me to tell me the room is no longer available. Then 45 minutes after that they call me to tell me it is. Once I made a reservation down the highway (more inconvenient for my work.) So I told them I was no longer interested in the room. The person on the phone had a thick accent. I could tell there was going to be more problems ahead so I decided to stick with the hotel that actually honored my booking. This is one of the bottom end of the barrel of Best Westerns. It has seen better days. A lot of shady characters hang out around here. I would not consider this for my family. Better for meeting your mistress type place. less

I wish I could give a 3.5 stars to this location. I stayed here recently for a business trip and this was recommended by a local. It was a very easy location to find and was convenient to highways and stores without having to go too far. The parking was sufficient. There was a restaurant, but it did not look open at all - it may have been (Feb 2020), but we weren't there during meal times. The service was fine and rooms were clean and cool. One odd thing was that many of the 2nd floor rooms and hallways were uneven/tilted/crooked. Very odd but not a problem per se. Something to note: there are no elevators and not many outside doorways to get in after hours so if your room is far from the lobby, it may be a long walk if that is uncomfortable for you for any reason. 2nd floor is secured by a key-required door as well so property was definitely safe. We did not eat the complimentary breakfast so I can't speak to how that was. Check-in and check-out was quick and simple and workers were friendly and polite. less

Good place to stay if you are doing business in Rockland County or Northern NJ. Dining is available right in the facility at the sports bar and people were friendly. Great burgers and drinks. Best of all you don't have to drive to get back to your room. less

As per my other comments to BW, this was one of the worst hotel experiences in my life. I stay in hotels ~20-30 nights per year, and never was subjected to the odd sequence of events of last week. The bottom line is that we had to complain twice about the noise coming from the room next to us. Finally, a staff member came upstairs - but wanted me to stand by the door while he went in. He banged on the door for over 30 minutes with no response. In the end, he went into the room, found the TV turned all the way up, and the occupant face down on the bed passed out drunk. The manager was not on site that night, nor all day the following day. The next night, the same thing happened - complaint, staff entered the room, etc. Still nothing from the manager. Finally we checked out and around mid day the manager called me (Mr Gandi). He apologized, but never offered me any compensation for two nights of frustration. I will not be staying in a BW anytime in the future. Oh, almost forgot - the staff didn't even replace our towels or coffee refils. less

This BW is the worst franchise location that we ever stayed at- we haveused BW exclusovely in Europe and ion Wwestern US many many times. The staff was not commotted to making my stay enjoyable. When we repoerted problems with the room- the floor was slanting down away from the door- the foundation is sinking.-The heatoing system thermostat was not o[perating properly- it cycled on and off every 2 minutes and sounded like a jet plane engine when it staarted up. To say the least our night's sleep was awful. This , depsite the beds beingvery confortable. . When we re[orted these problem to the front desk in the morning, the person on duty was not receptive to our complaints and gave us no indication that he cared about our satidfaction with the stay. less