Good economy hotel
14/11/2016 SweetDiAngel, Madrid, Spain
This is overall a solid 3 star budget hotel. The hotel itself is older and their best rooms are tiny, they are equivalent in size to a stateroom on a cruise ship. We unfortunately we were not given th... more
This is overall a solid 3 star budget hotel. The hotel itself is older and their best rooms are tiny, they are equivalent in size to a stateroom on a cruise ship. We unfortunately we were not given the room we had chosen on the net. We booked and payed for their largest and best superior room using booking.com's room example photo. Unfortunately the room photo did not match the room we were given.
side note, we have experienced this problem before with booking.com.
Unfortunately the room we got was the hotel's tiniest "superior accommodation" needless to say, we were extremely disappointed. I have to say though, that the hotels receptionist did an exemplary job! Even though we did not get the room we were promised (none were available) the front desk clerk made appropriate concessions. She was kind, she was professional and she was willing to accommodate us.
I feel that It's also important that I compliment the housekeeping staff, they were helpful, and in spite of the rooms feeling a bit cheep and tired, we found that the staff had kept them clean and tidy.
The breakfast was really good as far as three star hotels go, and so again I feel the need to commend the staff. Their pro visionary service was as good as, or better than many 4 star hotels.So, if you're looking for a great economy hotel this would be it.
Last note; there is no elevator in the building, and because of it, hotel patrons are forced to climb three flights of stairs in order to get to the superior rooms. less
Christelle D, Gérant at BEST WESTERN The Hotel Versailles, responded to this review
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Effectively, the picture for the superior room on "booking" was not valid, you saw the family room. We have make the necessary to change it immediately. Thank you again.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Christelle Delecroix, the Manager.