Best Western The Henry Parkes Tenterfield

Ok, so I can't find an email address for the motel so have to put it here. We stayed 2 nights. Our room, the King Deluxe with spa was sooooo good!! I mean really good. 4 stars. The bed was fantastic, room to swing a horse literally, kitchenette, bath spa, washer + dryer. The best room in the motel. Smick. The lady in reception on check in was lovely. Understandably, a continental breakfast was only on offer. Lovely cafes downtown for that. Support the locals!! BUT....(thus the 2 stars) We were asked on check in if we wanted house keeping the next day. I mentioned emptying the bins would be good. They mentioned the towels which I was ok with one way or the other. We returned back from tripping around to find old towels not removed, new towels sitting on the desk and the bin which was full, hadn't been changed. On the first afternoon around 3pm music with the doof doof started. We thought oh, ok, a neighbour has their music up. It didn't finish for a few hours later. On day 2, the music AGAIN start at 3pm and lasted until 7pm. I went to see and discover the conference room was being used as an exercise/dance studio. I went to the lady on reception who didn't really know what was going on and had stuff all concern for my annoyance at having to put up with doof doof. This event was not mentioned at booking or booking in. Whilst we totally get places need to find extra ways to support themselves in these times, we were in a motel to rest not hear doof doof for hours. What took the absolute mark, on Thursday morning at 0550 the doof doof started AGAIN!! FFS...really. Needless to say we left earlier than expected and were really p.o. at this happening during our stay. less

We stayed in a large room down the back and loved it. There was a spa bath, washing machine, dining area and a table and chairs out the back. The room was spotless and warm. Room service came quickly and was delicious. We were delighted with our stay here. less

We normally stay in apartments, upmarket, very modern, incredible views etc etc. For our recent "grab a week off whilst covid is quiet" trip we decided to keep the accommodation simple and spread our money around the towns. We could not have been more pleasantly surprised, couldn't have asked for better value for money and it this motel was definitely not "simple". We were close to the main road through town but slept well, our room was spotless, well fitted out and value for money. Staff were absolutely lovely and assisted with recommendations for meals and sights. less

Booked the Henry Parkes Tenterfield months before oracles of the bush 2021, only to find out week before i am not on the computer & there fully booked out. Most disappointing was the new manager not willing to acknowledge he had made a mistake or putting effort in to correcting the problem less

This is a highway motel with a restaurant. After a nine hour drive I arrived with a prepaid reservation, just wanted a meal in the restaurant and an early night. At check in I was advised that the restaurant was closed for a wedding. The receptionist was apologetic but said my only option was to walk to a restaurant in town, which she kindly booked. I could have driven, but didn’t want to lose my spot in the carpark, which had more rooms than spaces. Yes, this is a MOTEL. My early night was a non starter because of music and loud guests at the noisy wedding. I eventually fell asleep through exhaustion and earplugs. On checkout I voiced my disappointment and was told it was out of the motel’s control. My response was that there was an obligation to all paying guests, not just those attending the function. She said she would “take my comments onboard.” She didn’t even bother to apologise. My parting words were to tell her to expect an appropriate and honest review. She couldn’t have cared less. Needless to say, I won’t be returning. This place gets one star for the comfortable bed. less