Best Western The Connaught Hotel

was so pleased when I walked in had such a warm welcome from holy went into my room what was the park dale was pleasantly surprised only problem I had was a lot of noise in the morning from the room opposite which I’d payed for late check out but got woken up and when I came out the door to ask the room supervisor for some towels half hour went by and she still hadn’t got them for me so went bk out to a housekeeper think his name was Liam who was so polite and went and got them straight away maybe he could learn the room supervisor some efficiency because she never came back to my room less

was so disappointed when I arrived had to wait 10 minutes for anyone to book me in then they could not find my booking went into my room what smelt musky rubbish in the bin toilet was dirty I did have a good night sleep but to be woke up to good morning housekeeping and a Middle Aged women enters my room starts laughing and walks out go down for breakfast what I had to wait half hour and was so disappointed by it when it arrived eggs was burnt and toast was hard and which when I was eating my breakfast there were staff chatting by the door talking about someone having corona virus there what worried me in which I packed my things and left wouldn’t recommend anyone to stay at this hotel less

Clean and comfortable room and a fair price for twin bed & breakfast. Comfy beds so slept well and wifi was good in our room. Parts of the hotel we saw were clean and staff were friendly and helpful. A few niggles in the room (Hennessey) were that the private passage way into the room had 3 windows but no curtains so, despite blackout curtains on the window in the room, as soon as the sun came up light from the passage streamed into the room;.a broken towel rail and a shower screen which wouldn't extend so water leaked on to the floor. Breakfast was disappointing. Arrived at 9.45 when it finishes at 11am on Sunday and there was no pastries or croissants left and, amazingly, no bread (really?!). Frozen bread did eventually materialise for toasting but no good at all for my daughter's sausage sandwich so she left breakfast hungry given she couldn't have the croissant she was looking forward to either. We will come back again (as it is very convenient for visiting my son) but will be bringing our own bread for breakfast next time, just to be on the safe side. less

My boyfriend treated me to a weekend away ,he asked staff at the hotel to make the room extra special for my birthday, I loved walking in to find towels shaped like love swans with flowers all around , I can't fault the room,staff was lovely ,breakfast was worth the money, would highly recommended them, definitely be going back there soon less

Says the hotel is newly decorated...... looks like Stevie Wonder has been let loose with a paint brush! No one in the bar area. Have to wait until they notice you. From the back office. I’m sure it’s a one stop knocking shop. You can here young Eastern European girls in nearly every room what sounds like a massacre then they have the audacity to put a “QUIET do not disturb” sign on the door when the normal people are getting up for work in the morning. I was in a suite room....... I wouldn’t call it a suite. It was a bedroom with a tiny sitting room with 3 chairs they had stolen from the old bar area before the “refurb” Also only supplied half a toilet roll in the bathroom...... ended up having to use the toilet in the communal area. Avoid at all costs. less