Some good, some bad, some broken, some weird, some dark.
22/07/2015 EmmelineLondon, London
We had a nice stay, just not a great stay. Some of the new decor is fantastic (the wooden floors, the tartan carpet, the photographs, the historical items in the reception) and some of it is dreadful ... more
We had a nice stay, just not a great stay. Some of the new decor is fantastic (the wooden floors, the tartan carpet, the photographs, the historical items in the reception) and some of it is dreadful (the dog paintings and the spa and the bar).
In regards to the spa, I wonder who turned the lights out? It is a dim and gloomy place and has some rather odd interior design like gigantic shiny buddha heads on sticks. It's also off putting sitting in the jacuzzi (cold and musty water) being stared at by fully clothed bar customers inside the dark and strange pool area. The entire bar/spa seemed staffed by people with a clear preference for working in a bar than a spa and who can blame them? Signing out at the bar when you're dripping wet on the floor of the new pub is a random experience I would rather not repeat. Ever. The changing room showers were also cold and the pile of towels waiting to be collected was gigantic. Is this building a spa or a bar? Both. With no windows. Or chlorine?
The only other feedback about the bar is how dreadful the ale was in the main hotel. Cloudy and yeasty. Not good. Do not order.
Onto the wi fi. Despite regular wi-fi comments elsewhere in other reviews, the staff seem bemused when you report the wi fi doesn't work in your room or they are somehow surprised to hear this information. Clearly the wi fi doesn't work properly and is not fit for purpose. I would suggest a professional wi fi survey, I wonder if it's a series of domestic access points? Who knows, but it didn't work for the entire duration of our stay. Reboots a plenty but that didn't fix it either so if you need to do any work or need wi-fi access be prepared to loiter in reception to get a signal.
Towels, linen and pillows were of a good quality.
I can't work out if I liked the Burnside. I wanted to, but I am afraid I did not.
A shame. I am left feeling like the hotel is confused by the refurbishment and is a little bit lost. Staff seem decent and nice. less