Definitely not what expected... will NOT go back.
Summary: unclean 3 star standard.
We had reasonable expectations based on the fact that it is a 4 star hotel and some of the ratings. It was a huge disappointment. We will never go back or recommend it.
It started out bad as soon as we entered the room. Dreary and dull. We understand the hotel is under renovations. We are uncertain whether this was pre or post, but whatever it was, it was bad. They have made quite an effort in the reception area, which looks modern and clean, but the rooms are simply neglected. Have no illusions looking at the website photos.
We were unsure they had even cleaned the room from the previous guests, as there were biscuit crumbs on the floor by the bed. The carpet looked like it hadn’t seen a hoover in quite a while. The shower had hair in the drain. We alerted the reception and it was somewhat cleaner the second day. The water trickled from the shower with no pressure at all.
We were asked if we wanted a room with “lake view” for an extra charge, which we agreed to. From the room we were given we had a garden view, and you could see a bit of the lake from corner of the room! The receptionist said it was advertised as partial garden/lake view – this is definitely not what the correspondence said, so we felt quite cheated and misled.
The spa was not yet fully open, which was disappointing as this was one of the reasons we booked. The facilities are OK, but beware it is in an entirely separate building. You have to exit through reception and cross the parking lot. I can imagine that in the winter it is quite unpleasant, and even more so to find that out when you get there. The entrance is through the pub – awkward… and there is a window behind the bar where you can see in, as the pub bar serves the pool area as well.
This is NOT a 4 star standard hotel. It is at most a 3 star (being generous), and must have its 4th star for the location (near the lake) and the spa (which is, as mentioned, in a separate building and shared with other holiday facilities adjacent to the hotel).
The breakfast is uninspired. Again, 3 star standard.
We did not eat at the restaurant, as we had such a bad overall impression of the place, and there are so many great options in the town center.
The staff were not impolite, but not particularly friendly or helpful either. Standard impersonal hotel chain treatment.
Will never go back and will avoid Best Westerns in the future. less