When booking this hotel I came across to different ratings signs at the hotel It shows 3 star and websites shows 4... I believe it's in between, there is lots of improvements going on and when there all done it will be a lovely place to stay....
Firstly I rang and asked a few questions before I booked, to be given abrupt and disinterested replys from an older receptionist who never sent me an email I asked for. On my second phone call after I had booked my rooms, I was greeted by a lovely young lady called Amelia who couldn't do enough for me. I was also sent the menu I had asked for in my first call.
On arriving there were plenty of parking spaces, we could see a room being used for all the new furniture and equipment from outside looked like a junk room, my recommendation would be to cover the windows or draw the curtains as it was unsightly to customers.
Reception area is modern and inviting, we were greeted by a pleasant receptionist called Jazmin who gave us all the details we needed. Once we arrived in the rooms we were called to see if we were happy with our rooms, which I feel is a nice touch. We requested two or three things during our stay which were sent to our room swiftly so impressed by that. One of the rooms bibles had been written in with silly comments, it didn't offend us but people shouldn't deface a bible in my option! Staff need to check this as it could upset some customers.
Bedding was to a good standard, towels were new and a good size which is a pet hate for me if not. Toiletries were basic.
Breakfast was a good standard, nice hot plates, fresh replenished food, only one gripe no fresh bread on offer. Toast, bagels and pastries, cereals were on offer as well as a full selection of English breakfast. Bacon and sausage were of a high standard. Service too was quick and attentive. Tables and cutlery were spotless. Staff were polite and helpful.
Bar was slow at times and it's down to only one member of staff on at times. We wanted to sit outside for a short while before dinner, seats were wet, had to request them to be dryed. Patio furniture is old and mismatched, needs some TLC on the outside area.
We had our dinner in the restaurant on the second night, the ambiance of the room is pleasant, our waitress was attentive and the food was tasty, steaks are about £26 other meals were around £18/£20, you can book a three course meal which comes out at a better deal for £25. Drinks come out at a standard charge for a hotel too £4 a pint and white wine £5/6 Malibu £3 fruit juice £1.60 Corona £3.35 a bottle. If you love desserts the Cartmel Valley sticky toffee pudding was to die for its £6.95 similar prices to all their deserts. Towards the end of the meal the room was far too hot we had to request for the doors to be opened. They need to invest in air con as it's the same in the hall and bedrooms, had to sleep with windows wide open.
Spa is lovely, when it's finished it's going to be brilliant, love the stonework of the entrance. Bedrooms were all a good size, one of our rooms faced the side of the spa, again looking at industrial bins full to the brim is not inviting.
The hotel is on the hill but only a five minute walk into Bowness where it is lively full of restaurants, a lovely old pub, quirky shops and the lake. Ice creams are tasty.
Trip on the lake is a must, you can go across to lakeside, recommend the Swan Inn food is amazing and has won awards about 15 minute walk, also go to the car museum and the Campbell blue bird museum too both interesting to see. Take a quick trip on the steam train if you fancy it too. Can be bought as a package which works out cheaper.
Would I return to this hotel the answer is yes, an can see it growing into a great hotel in the future. less