Again very disappointing
18/10/2016 Fidelma66, Bexhill-on-Sea, United Kingdom
We decided to try this place once more, and were again let down. The Food was burnt when it arrived, and no one came back to ask if it was ok, and not asked if it was ok and no one to complain to. The... more
We decided to try this place once more, and were again let down. The Food was burnt when it arrived, and no one came back to ask if it was ok, and not asked if it was ok and no one to complain to. The spiced potato wedges were awful and were also burnt. I had a southern chicken burger. Burnt and buried in lettuce. Onion rings burnt also. Awful
Only good thing was I asked for a coke and she told us it was Pepsi. Another no for us.
Other people there had to search for someone to pay their bill.
The girl who was looking after us also had to serve the restaurant and was stretched. She was lovely and my burnt offerings were not charged for. There is a phone apparently that you are supposed to call for service but I feel a sign should be on the tables to say such would be a good idea, As the bar is out of sight.
Toilets were spotless and smelt lovely, they were warm also. less
Patrick W, General Manager at BEST WESTERN The Birch Hotel, responded to this review
Thank you for taking the time in reviewing your satay at The Birch Hotel on Trip advisor as I welcome all customer feedback as this assists me in evaluating our performance. I am very sorry to read that once again your experience was not positive and I offer my sincerest apologies for this. It is important to all of the team at the Birch Hotel that we offer to all our guests a positive professional experience and I can assure you we try extremely hard to achieve this goal. Your very constructive comments will be discussed with my team and I assure you our standards will improve.