A HOT night!
04/07/2017 Rita51, Little Rock
We stopped at this Best Western on our way home to Arkansas. Yes, lots of road construction and hard to get to but I am a rewards member and thought we would stay there. Room was nice and clean. I as... more
We stopped at this Best Western on our way home to Arkansas. Yes, lots of road construction and hard to get to but I am a rewards member and thought we would stay there. Room was nice and clean. I asked for 2nd floor room. But within 20 minutes of checking in the air conditioner stopped and did not come back on. Now it was 100 degrees outside so, once the air cut off it immediately became hot. I called Mary at the front desk who said she would be there soon, 20 minutes later, she arrived. At that time the unit was back on. I can say it worked great when it was on. She explained how a thermostat worked, nothing new for me! So a very sleepless and hot night, I timed the unit 15 minutes on and 45 off!! When it was off you could hear the noise from freeway and of course it was HOT! When it was on it blocked out the noise and was cool....but that only lasted 15 moniutes. When I told Mary the next morning she laughed!! Although when I checked out she discounted $10 off my bill, which she said was all she could do. It was a very long and hot night..... less
bwtempleinnandSuites, General Manager at Best Western Temple Inn & Suites, responded to this review
Thank you so much for a feedback. We are sorry for the inconvenience that the AC did not work well in the room. We will take corrective action to prevent any further issues.
Our goal is to provide a pleasant stay for each guest and we apologize for it.
Again, Thank you and please accept our sincere apologies.