rooms are ok ,management is rude.
16/04/2018 experiencelife2018,
The room was ok could use a good deep cleaning, the pool was not in working order ,which would have been nice to know before we booked, because we would have looked elsewhere. The worst was the manage... more
The room was ok could use a good deep cleaning, the pool was not in working order ,which would have been nice to know before we booked, because we would have looked elsewhere. The worst was the manager calling my room at 10pm and waking up my family to accuse us of smoking in a non smoking room, Even after I assured him no one in our room smokes he insisted it was us because there was no one else near our room. He said was goin g to come check our room in the morning and if he smelled any smoke there would be serious consequences. In the morning we went to get him to check our room while we where still there , before we left for the day (because we didn't want him in there while we were gone)he said no he would go whenever he felt like it because it was his hotel and he could do what he wanted. He made us feel uncomfortable the rest of the time there, we finished our trip at a different hotel. less
bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest,
Thank you for choosing us and for sharing your experience. It is highly regrettable that your stay with us was an huge disappointment. We are too embarrassed by the quality of the service, which you received. Please accept our sincerest apologies for such inconvenience caused that had to face.Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is.
Sincerely,
Hotel Manager