Temple during Hurricane Harvey
28/08/2017 rebeccawF1428YO, McKinney, United States
I reserved a room in advance to attend a family birthday celebration in the region. It took place during the onslaught of Hurricane Harvey. I arrived several hours prior to Check-in and the desk clerk... more
I reserved a room in advance to attend a family birthday celebration in the region. It took place during the onslaught of Hurricane Harvey. I arrived several hours prior to Check-in and the desk clerk seemed inconvenienced when I tried to check in early. After napping in my car for a while, I returned to the first floor lobby and as I proceeded to go to a public restroom, the clerk commented "Hello" and I turned back to her and inquired, "You have Public Restrooms, correct?" She responded, "I guess so" in a begrudged manner. The rain was incessant during my stay. The room was nice but the a/c unit re-set itself to 78 from 68 degrees while I was out so I had to reset it once I returned. There was a couple items in the bathroom that could use some repairs. The toilet ran all through the night and the exhaust fan was hanging by the wires, not mounted to the ceiling. less
bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest,
Thanks for your stay at the BW Temple Inn..
Our apologies for all the inconveniences you had with your stay like amenities and cleanliness.
We are taking efforts to offer our guests a better stay, but somehow it has not worked for you.
Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time.
Hope to see you back,