Any time I am paying under $80 a night for a room I wonder just how much I should expect from a Hotel, but this Hotel was truly great experience. The night we arrived, it was late but we still found parking close to the front desk. The Hotel staff greeted us and were efficient at check-in. We got to our room and it was clean, well stocked, and well taken care of. I saw no differed maintenance of any kind. Everything worked right, the internet and TV service was good, and the remote was sanitized and placed in a fresh cover every day, something I have never seen before, but a great touch. There were plenty of fresh towels, all fluffy and not a single item of furniture or linens seemed to show any stain, wear or tear. You could tell there was a pride of service from the owner, management and staff at every level. My son plugged the toilet up using too much paper, he was able to get a plunger from the front desk, with clean plastic bags to handle it after its use. The vending machine was jammed with a bad dollar bill, I brought it to the attention of the front desk clerk and they fixed it immediately and gave us a refund for the dollar lost. There was individual Heat Pump/AC in each room. It worked well and we had no issue with the room comfort. The beds were good quality, soft but not too soft, and there were four pillows per bed. The pillows were too thick for me, and they all were the same size, this was the only issue I had, but it was not bad enough for me to complain about. I did not try to ask for thinner pillows. The breakfast in the morning had a variety of hot and cold items, it was not like the buffet of high-end hotels, but for a free-breakfast at the price we paid, it was quite nice. They had several types of bread, a waffle maker, toaster, and hot eggs, sausage and breakfast potatoes. I made breakfast muffin one day, and a breakfast biscuit another. The waffles are common, the hot protein was a nice touch. The potatoes were not to my taste, but the sausage and egg were fine. It would have been nice to have some cheese. They also had muffins, danishes, yogurt, juice, coffee and cold cereal. There was a microwave as well. Each day the room was cleaned and it was perfectly made up. I forgot my toothbrush at home, they provided a free brush and paste at the desk for me. The morning of checkout the folio was placed under the door, and everything was correct. The one complaint I have was there was no elevator to the second floor. There are only too floors, if you can't carry your bags upstairs, I suggest you ask for a first floor room. This was not a problem for my 16 year old son and I, but might be for families, or elderly. less
Ken P, Owner at Best Western Teal Lake Inn, responded to this review
Thanks for rewarding our team with the five star reward, we are working towards an elevator, hopefully in near future we might get it. Thanks for being our guest and we appreciate your business. Looking forward to host you again in near future.