Best Western Teal Lake Inn

I couldn't get online REWARD $ to work; called 800#. Larry, Ariz. got me set up; took my reservation too for 1room 111 HANDICAPPED ROOM with walk-in shower/low bed. I WAS ASSURED I HAD THIS ROOM TWICE! He didn't let MEXICO, MO know this! They didn't know I was coming until I walked in! ROOM was taken; reserved earlier by someone else!! Then she charged me more money & DIDN'T take off my $100 REWARD $ PROMPTLY. I got that straightened out fast on OVERCHARGED. So CALL MEXICO MOTEL PROMPTLY so they have you in THEIR SYSTEM! ARIZ. can't see which rooms are booked or NOT! I was disappointed no one let me know room I wanted was NOT available on my 6 nights there! Now I know why! Ariz. didn't let them know of my reservation. Mexico front desk DIDN'T do my reward points using $100 off my 6 night stay. Created another problem, but mgr. Casey got it STRAIGHTENED OUT giving me CREDIT vs. taking it off my total bill. VERY FRIENDLY STAFF; each very caring/helpful to all. DELICIOUS BREAKFAST; lots to chose from. Nice parking lot. My toilet was making flushing noises which I turned into front desk 3 times. Mgr. checked twice, but it wasn't acting up while she was there. It acted up after she left of course. It ran every 5 min. for 1 hr. when acting up. ADJOINING DOORS need insulation put between them. I heard every conversation in both handicapped rooms on 4 of my separate stays there. Very noisy from people WALKING ABOVE in both handicapped rooms I stayed in. Mgr. said she told her husband/owner; he put it on his TO DO LIST after their annual inspection coming SOON! We have NO PRIVACY where I heard everyone one of their phone/person-to-person conversations. I talked also to mgr. Casey, about remodeling 2 more rooms making them handicapped with walk-in shower or tub. WE CAN'T DO THAT DUE TO ADA/disability rules! So I will be contacting ADA about making changes in their rules!! This was a frustrating visit out of my 4 separate stays there at check-in. Rest of stay was ok!! less

Always clean, dependable, friendly people and atmosphere. Good Prices ! Best place to stay in Mexico Missouri Worth the visit. Located in a good area for getting around the town. It was highly recommended and I see why. less

We found our room very clean and the staff were friendly. The hotel had basic ammenties and nice sized rooms. They offered breakfast but we didn't take advantage of it so we can't say how it might be. We would stay again if passing through the area. less

Anyone in the service industry should come and stay here, WOW what customer service. Janice called, made our reservation on the way up, I listened to the call, couldn’t not have been any easier When we walked in the lobby, it was clean, great looking and we were greeted and taken care of in a couple of minutes we were on to our room. Room is great, could not be any better The front desk called to make sure everything was ok in the room. We don’t come to Mexico very often, but when we come back it will be here less

Friendly Staff, book online, quick and easy check-in. Clean, up to date rooms and breakfast bar. No elevator, I was given first floor room when requested. No discount for 7 day stay or for repeated stay.Our family is held near by every 2 years. less