Wonderful staff, very good breakfast, but...
If this review were only about the Best Western's staff it would be six-plus stars -- the young, energetic, and attentive staff are the highlight of the establishment. After my visit to their country, I am convinced that Georgians invented the idea of hospitality, or at least have dedicated themselves to perfecting it.
The hotel's public areas are quite pleasant too, and a very good buffet breakfast appears each morning. The bar serves excellent Georgian wines (they are really unusual, and worth some tasting) as well as other more familiar offerings.
The problems are with the hotel itself. It is located down a potholed alleyway -- really only one lane, and not pedestrian-friendly -- behind a large sports or music arena, in a charm-free zone (although Tbilisi is reviving itself after years of deprivation, so I really can't be very critical about the surrounding area). If you walk through the parking lots on one side of the arena or the other, you get out to the main street, eventually. There you'll find a useful Spar market and some nearby fast food outlets, and will be across the street from a large and modern Holiday Inn (with, more or less inevitably, its own casino). I mention the Holiday Inn because if you're taking a taxi back to the Best Western, the driver might not recognize the address; just ask to be let out at the Holiday Inn, and then take the two-minute walk over to the Best Western.
Overall, the location -- well off to the west of the Old Town city center
-- is somewhat remote, but the Best Western staff will help you get a taxi. Taxis are cheap -- you'd have to be taking a late-night trip to a rather remote address to spend more than the equivalent of about US$4.00.
The guest rooms are on the top three floors of building, which were apparently a later addition to an existing structure; take the lobby elevator to 14, then walk down the hall to another elevator, and that gets you to your room floor. My room, on 16, was not wonderful; furnishings were *very* basic, the plumbing made loud screeching noises from time to time, and there was a persistent smell of mildew from the bathroom. The float in the toilet tank would not work reliably, so about every other visit I found myself lifting the tank lid, which for some reason was usually enough to get the float to close the valve and allow the tank to fill. The faucet and taps on the bathroom sink had been somewhat hastily, but not firmly, installed. On the plus side, there was a very effective air conditioner, a large balcony with an impressive view (though the balcony was shared with another room, which made it inadvisable to leave the door open at night), and the stall shower was new and squeaky-clean. Overall, though, the room was not what you'd expect from Best Western generally.
Thus, depending upon what you're looking for and what you'd emphasize in a hotel review, you could put this place anywhere from one star on up to five. Maybe I should give three stars here -- after all, some fine people are working hard to offer good accommodations under less-than-ideal circumstances. But the drawbacks are real as well, and those considering this hotel should be aware of them as well as of the strong points. less
Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
We appreciate you taking time for sharing your opinion regarding your stay at Best Western Tbilisi Art Hotel and thank you for your positive words about our stuff and hotel.
Every guest’s feedback is valuable for us as it helps to deliver and increase the quality of customer’s service. We would like to bring to your attention that the hotel is located 300 meters from one of the main squares - "Heroes' Square" and we are proud to be in the heart of the business district in Tbilisi, one of the advantages of which is a quiet place for business people, hidden from the noisy and traffic way of the city with easy access to Metro station and other public transportation in only a step away.
Your fair vision is an additional stimulus for us to eliminate those minor problems that made you feel uncomfortable and please be assured that we will do our best to solve all necessary problems that appeared upon your visit at the hotel.
Thank you once again for taking time and we truly look forward to welcome you back to exceed your expectations.
With Kindest Regards,