Wasn't Great but Wasn't Bad
18/11/2018 ChinaBlessings, Buffalo, Texas
The hotel wasn't disgusting but it wasn't clean either. A small section of carpet in our room was wet, no idea why so we kept our shoes on. Beds were small but not to hard and not to soft, pillows w... more
The hotel wasn't disgusting but it wasn't clean either. A small section of carpet in our room was wet, no idea why so we kept our shoes on. Beds were small but not to hard and not to soft, pillows were a little firm. The AC/Heater had a musty smell. Bathroom, only three towels were provided, shower pressure was okay, plenty of hot water. Coke machine is located on the ground floor. Breakfast: cereal, waffles, breads and pastries, funky precooked scrambled eggs, seasoned potatoes and sausage. Coffee, juice and water. We had a room facing the street so it was noisy. We heard every car that pulled into the parking lot, doors closing and street traffic. Maybe the rooms to the backside of the hotel were quieter. The lobby smelled of incense and/or deodorizing spray, so much to the point that when we walked outside to our vehicle we could smell it on our clothes. We probably wouldn't stay at this hotel again, (full-size, not queen beds were just too small for our family of four) but the staff was friendly and helpful. less
BestWesternTaylorInn, Hotel Manager at Best Western Taylor Inn, responded to this review
Dear Esteemed Guest,
Greetings from the Best Western Taylor Inn.
We are very sorry for your experience while staying with us and these issues are being addressed and we are doing our absolute best to assure nothing like this happens again. We hope you can give us a second chance to make it right.
We appreciate your feedback and business.
Sincerely,
Hotel Manager.