Can Do Better
11/03/2017 DennisJA, Melbourne, Australia
We had stayed at this motel about three years ago when it was in the middle of some overdue reservations. The web site indicated that the renovations had been completed, and as it was well located fo... more
We had stayed at this motel about three years ago when it was in the middle of some overdue reservations. The web site indicated that the renovations had been completed, and as it was well located for the purposes of our visit we decided to give it another try.
The paint, tiling and carpet had improved the appearance of the place, but no cosmetic renovations could improve the size of the one-person bathroom, and the addition of a large lumpy sofa bed to the room meant that circulation space was limited, and the main bed had been pushed aside, meaning that the reading lights were no longer aligned with the bed.
The allegedly very fast complimentary internet did not work from the room and could only be accessed if we took our tablets to the reception area to log on, and connectivity was maintained as we moved around the motel grounds, but was lost as soon as we got any where near our room. Not much use for checking email when we arrived back at night after meetings.
The pricing I was quoted at check in was inconsistent with the confirmation I had received when I had reserved, and fortunately I had a print out to show what I had been promised. Even so, the pricing was oriented to the high-priced Canberra accommodation market, and considerable higher than available at larger regional centres in the area.
Servicing of the room was superficial, and rubbish on the floor when we arrived was still there four days later. less
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review
Thank you for your review and it is disappointing to read that you did not enjoy your stay with us. Our standard rooms are compact yet still remaining functional. We are working on fixing the issues in the rooms from the relocation of the beds. The hotel does offer other room types that have larger bathrooms and living space, which is great if you are staying over for a few days and like the extra space around you. I will follow up with the housekeeping team regarding the issue you raised. Once again thank you for your feedback and we do hope that you will consider staying with us again when you are next in Canberra.