Solid option if you want to be near the airport
21/12/2016 charisboof, Bellingham, Washington
Stayed here one night for the convenience of being next to the airport. Checked in at 7pm. The one desk attendant was overly busy, but very competent. Our door keys did not work and a maintenance guy ... more
Stayed here one night for the convenience of being next to the airport. Checked in at 7pm. The one desk attendant was overly busy, but very competent. Our door keys did not work and a maintenance guy let us in. This meant we could not both leave the room during our stay or we'd get locked out. Since we were in for the evening it was no big deal, but it would've been otherwise. Beds were comfy but for whatever reason they had skimpy blankets - we had to turn up the heat to be comfortable.
Breakfast was ample, with waffles, yogurt, some fruit, industrial scrambled eggs and sausage, with several beverage options.
I'd prefer to give a 3.5 star review, but I'm rounding up because it was better than a 3. less
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review
Thank you for taking the time to review our Hotel on Tripadvisor following your recent visit to the Best Western Syracuse Airport Inn.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement.
We appreciate your kind comments about our desk attendant and complimentary breakfast and your remarks have been passed on.
We appreciate your patronage and hope you will stay with us again the next time you are in the Syracuse area. We look forward to your return.