Great Staff Makes for A Great Stay!
11/03/2017 naturalbeauty53, South Florida, Florida
Took a trip to the Adirondacks on a cold March weekend, arriving near midnight at the Syracuse airport. We could not pick up our car until the following morning. We called the Best Western Airport Ho... more
Took a trip to the Adirondacks on a cold March weekend, arriving near midnight at the Syracuse airport. We could not pick up our car until the following morning. We called the Best Western Airport Hotel and their shuttle came to pick us up at 11:55 PM. That was huge. Heather was ready and waiting for us and was a real pleasure, finding us the perfect room on the first floor. The room was smallish but the bed was superior. We actually got a good night's comfortable sleep, something we rarely do when traveling - big bonus points for that. The staff was so helpful in taking us back to the airport the next morning to pick up our rental car, answering our questions, signing us up for BW perks, even supplying a replacement toothbrush. Curt, Brendan, Sofia and Melissa all went out of their way to be helpful. The hot breakfast included great maple bacon and Greek yogurt. We will stay again before our 7am flight out next week. If you're flying in and out of Syracuse, this is a great option. A great staff like this one really makes a difference between a forgettable stay and one you want to repeat. We'll be back. less
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review
Thank you for reviewing our Hotel on Tripadvisor. I appreciate your taking the time to let us know how your stay was.
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.
We appreciate your patronage and hope you stay with us the next time you are in the Syracuse area. We look forward to your return.
Best Western Syracuse Airport Inn
Hancock intl. Airport
North Syracuse, NY