There are many other hotels in Syracuse that are better than this plac
04/12/2017 bonniekm, Syracuse, NY, United States
The place is old, worn, shabby and dated. Although I requested a corner room ahead of time when I reserved the room I did not get one.....I was told that a corner room would be ready. Carpets are dre... more
The place is old, worn, shabby and dated. Although I requested a corner room ahead of time when I reserved the room I did not get one.....I was told that a corner room would be ready. Carpets are dreary and very worn, the room is not well lighted, the shower turned cold halfway through, the bathroom also dated and worn, The amenities provided in the bathroom were a joke (soap, shampoo, coffee, towels, etc.are the cheapest of the cheap). Staff did not present professionally, dressed like they were hanging around in their living room instead of being the face of Best Western. Shuttle bus driver was the most helpful and professional. The front desk staff had attitude, not the good kind. I will not stay at Best Western again in any city. less
FrontDesk_GM, General Manager at Best Western Syracuse Airport Inn, responded to this review
Thank you for sharing your concerns. We are saddened to read that our accommodations did not meet your expectations in decor or service. It is particularly disappointing that our front desk staff did not operate in a manner properly reflective of the hospitality that we aim for. We hope that despite these drawbacks you were able to rest well and have a pleasant further journey. Please allow us the opportunity to build on some of our positive aspects like our shuttle service and invite you back for another visit that is of the quality you deserve.