Shocking crawling in cochroaches
19/01/2017 Kimberley W, Sydney, Australia
Went into room 102 cane back from dinner at 8pm went into room turned on bathroom light and there was 15 cockeroaches on floor crawling up the wall. Ran to reception they gave me a can of spray. Went ... more
Went into room 102 cane back from dinner at 8pm went into room turned on bathroom light and there was 15 cockeroaches on floor crawling up the wall. Ran to reception they gave me a can of spray. Went back to room sprayed in bathroom then more cochroaches crawled out from under bed and side table. Unbelievable we were invaded. Then the receptionist called and said do we want to change rooms. Hell Yes. We are now in room 205. That us disgusting no excuse for not spraying your rooms. Yes we are i the tropics and you expect these things but this was an infestation of the worst kind. Clean up your hotel DS. less
Kelera, Manager at BEST WESTERN Suva Motor Inn, responded to this review
We appreciate you giving us a candid feedback of your one night stay. I am very sorry to hear that your stay did not meet your expectations. We will ensure your feedback is given to all our concerned staff. Our rooms are fumigated and sprayed on a monthly basis by a well know pest control company and immediately after the mishap, our pest control company was called back to check on the room that you stayed in. We have refunded back 50% of your 1 night's accommodation due to this complaint.
Despite this we hope to be able to welcome you back to our hotel.