Best Western Surf City

Upon check in we were told that due to the holiday weekend, we could only park one car in the parking lot. The other car would have to park on the street across the (busy) street. Our airconditioner was not working so we called and asked them to repair it. They came to repair it, and when we returned it was not fixed. We called the desk again and they said, it's been repaired. we had to pull teeth to get them to come out again and actually fix the air conditioner, which still didnt work well. The TV did not work, there was no hot water, they refused to change our sheets that were dirty upon arrival. Oh, then my car was stolen off the street they instructed me to park on. When I let them know my car was stolen I was told, "you should have parked in the parking lot." I told them I was instructed to park on the street and the said, "I don't know who told you that, but he must have been new." They offered no assistance, solutions, or sympathy for any of the issues we reported and refused to give any accommodation for all the issues. We paid $250 a night, so not even the excuse of it being a cheap hotel, so you get what you pay for. 100% do not recommend. less

I stayed at the Best Western in Huntington Beach and found the room very clean. The Young woman at the front desk was very polite. The room was worth the price especially since I stayed at another hotel the night before that was not nearly as clean and not worth the few dollars i saved by staying there. The Best western I stayed in was worth the Price for the "cleanliness" of the room and hotel. less

Older motel, very average in every way - however the location & price suited our needs. We just wanted a place to sleep before catching the Newport Flyer to Catalina at 9am. The front desk was very accommodating of all my requests prior to check-in. less

So many things wrong with this hotel. SO, SO expensive for what you get. It was said the rooms had been redone. I guess I didn't find out when that had happened. The otoman in our room looked like it had been chewed on by a dog and the chair was stained. Heavy paint drips everywhere. It really looked so old and tired even after the refresh since it was so poor;y done. The most REMARKABLY AWFUL feature of the room was the motion detector light for the bathroom sink area which is really in an open alcove in the room. The light would turn on all night if one of us turned over!!! The room on one side held the party girls who went out late at night after hours of getting ready which included loud music and trekking back and forth to the other party room. They would return home about 3 am. On the other side the guests were the nice family with kids with early morning routines. We never slept at this place. As a matter of fact, we left a day early just to get home for some rest. Breakfast was grab and go. Really? We have stayed at a few hotels over the pandemic and all figured out how to safely provide coffee and a hot breakfast. DO NOT STAY AT THIS HOTEL. There were other issues with the reservation. We had to delay our arrival by one day and instead of removing the charge for one day, I was told the amount would only be $1 more than our original reservation as now we would be charged the higher Memorial Day Weekend rate. I had the reservation for almost two months. After 25 minutes between the hotel and guest service we got that ironed out. I have never seen a hotel refuse to honor an original reservation rate. Also, there were young men hanging around in the parking lot smoking and loud conversations. The walk way is terrible, Anyone walking by shook the building. The water pressure was terrible. I could go on but run to any other hotel. less

I've stayed here several times and I was happy. But this time was not the best. The lobby has cheap plastic sheeting over the counter. Seems like they could have set up a better looking barrier. The room looked clean, but there was no daily housekeeping. So I had to go down to the lobby to get fresh towels. And the trash basket was never emptied. The breakfast buffet was eliminated and I was told that I could pick up a bagged snack in the morning. I did that once. But it was just cookies, a little snack bar, and a water. There was a party down the hall one night. It was difficult to sleep. We were there for 3 nights. At least the bed mattress was comfortable. I understand that sacrifices are needed due to covid and I have been happy with previous stays here. So, I will most likely be back. But not this year. less