Best Western Surf City

Pro's: Nicely designed interior Comfy Bed Wifi Decent toiletries Con's: Front desk guy Vietnamese young guy- no smile, no warmth and very stern :/ Sketchy people roaming around the property smoking (it's non smoking) Traffic noise from Beach Blvd- all night long Bright light right outside my window, so had to keep curtains closed No privacy unless you keep curtains closed, as people walk can walk by and look into your room (set up is like a Motel 6) In the morning, I awoke to dozens of children screaming at the daycare across the parking lot PIllows were small and low quality In Dec (even in CA) it can be cold- was 47 degrees- but they only give 1 blanket unless you go to front to ask for 1 more! :( Towels were clean, but worn ridiculously thin shower head was a tall goose neck and I had to climb onto the tub rim to adjust it shower head was really weak, cheap and filled with sediment, so water didnt go through all the holes Since they did a good job on the interior design, not sure why they didnt upgrade to better showed heads (even if low flow) No breakfast because of Covid, but they could at least provide an apple and bottle of water in each room since they aren't reducing the rates. less

Based on pictures, I figured this would be a decent hotel. Ummm...nope. It looks run down from the moment you pull into the location. There are questionable people hanging out all over the property. I did not feel safe. Honestly felt more the quality of a hole in the wall cheap motel. The room was surprisingly nice. Decor was nice and the bed was comfy. However I just didn't feel comfortable and left around 1am. After checking in at 3pm. I just couldn't stay any longer. I will never stay here again or even recommend anyone wasting their money on it. I don't care if it's a Best Western... In my opinion, it DOES NOT meet the companies quality I have become accustomed to. less

The vent and the light switches were broken. Couldn't shut it off. The room had an odor as well. The beds were made nicely and the mattress comfortable, but the pillows did not fit a queen/king size bed. The were the type you get at walmart for $5. Not comfortable at all. less

Very comfterbul and extremely clean Breakfast was not open however understandable due to the virus staff was extremely kind suprising was that you could not hear the road even with the great location on beach blvd less

This place was the worst hotel I ever stayed at in my life. The people in the room next to us were parting all night until 2am. We called the front desk and he said he called the police and that they were “getting rid of them”, but they never left. The next morning we came to an agreement with the front desk workers on a measly 15% off discount. He said he would contact the manager and they would send us our information. We heard back from booking.com (the party that we booked with) and this is what we got. Image attached. So then, we called the front desk to see what was going on, since we did come to an agreement before checkout. In fact, we waited there for an hour getting everything figured out for the not-even-worth-it 15$ discount. The front desk told us that we had “DRUGS IN THE ROOM” and that they “WERE GOING TO CHARGE ME $250”. Yeah, sounds about right. Keep in mind they didn’t know my name, my room number, what drugs were found, or ANYTHING. At this point I am contacting my lawyer about false claims just in case they try to charge me after I write this review. The place was disgusting, people were parting all night drinking and smoking. We were the only people there that WERENT doing that and we are getting false drug claims. I would rather stay in a cardboard box than this place again. less