19/07/2019 Jonathan F,
Cockroaches. Broken toilet. This place was a sh*thole. Do not stay here. It is one of the strip mall style motels located next to a liquor store. They don't get zero stars because the 1970's style, n... more
Cockroaches. Broken toilet. This place was a sh*thole. Do not stay here. It is one of the strip mall style motels located next to a liquor store. They don't get zero stars because the 1970's style, never updated bathroom, had current soap and shampoo. The breakfast was solid. Although the single kitchen worker could not keep up with the customers and at 0800 in the morning they were out of eggs, whole milk, 2% milk, pancakes, pastries, and fruit. But you could have as much dry cereal as you wanted. Do not spend your money at this Best Western. It is the Worst Western. By the way, when I told them about the cockroaches, they ALREADY HAD A BLACKLIGHT to look for evidence of them. Hhmmm, consistent cockroach issue? Disgusting. less
Mihir M, General Manager at Best Western Surf City, responded to this review
Hi Jonathan Jockyridge!
We’re sorry to hear about your stay, and thankful for your feedback. In regards to your stay, we ensure you that our hotel is newly renovated and all rooms are clean. It is standard for most hotels to have a black light operating procedure to do black light room inspections. We do inspections before and after any check-outs / check-ins to ensure there isn’t problems before checking-in our customers. In addition, our housekeepers clean the hotel rooms daily.
As you recall that we did spent over an hour and a half with you and your wife to look all over the room, even moved furniture to make sure there wasn’t any trace of bugs in your room.
You also mention that you had a broken toilet, if you had a broken toilet the room wouldn’t be available to you because we close out any room for it to be fixed. As you know, because you stayed here, that we have 24/7 front desk service, so if you had any problems you definitely could have reported to our front desk, and we are there to help you right away.
Our continental breakfast is complimentary. Breakfast items do run out sometimes, but do get restock right away. We’re not a running restaurant kitchen so things do take time. Our breakfast only runs from 7AM – 10AM.
If you had any more concerns please feel to contact us 714-962-4244.
Best Western Surf City Team