It was okay, but not worth the price
My kid's, myself, and our dog checked in to this hotel around 10:30PM due to a forest fire in our town, and upon arrival to our room, the bathroom floor was NOT clean, visible dirt, and pubic hair was... more
My kid's, myself, and our dog checked in to this hotel around 10:30PM due to a forest fire in our town, and upon arrival to our room, the bathroom floor was NOT clean, visible dirt, and pubic hair was all over the floor. It was nasty! We observed what appeared to be a homeless family in a busted up van parked parallel in 4 parking spots across from our room, and just as we went to sleep, they started said van, letting it run for over 10 minutes, it had no muffler and was so LOUD it sounded like an explosion at 12:30AM! The upstairs guests were literally stomping around all night long, and the best yet was, the guests that decided at 5:35AM to talk SO loudly in front of our door that it woke all of us up. Needless to say, I wouldn't recommend nor stay at this location again. Too noisy, and not clean for what you're charged. less
Debbie Campbell, General Manager at Best Western Superstition Springs Inn, responded to this review
We are sorry to hear that you had been displaced from your home. We are also sorry to hear that you did not have a good stay, and that your room was not properly cleaned according the high standards of our housekeeping team. We do not allow guests to disturb our other guests. If we are made aware, we will do our best to rectify the situation. Our team is committed to the safety, care and comfort of every guest and we apologize that your sleep had been disturbed.