Don't stay here
10/10/2018 Danny J, Waldoboro, Maine
Problems we encountered during our 2-night stay: No roll-a-way bed, as requested with reservation, and not enough towels/washcloths for the number of people on the reservation. When roll-a-way bed arr... more
Problems we encountered during our 2-night stay: No roll-a-way bed, as requested with reservation, and not enough towels/washcloths for the number of people on the reservation. When roll-a-way bed arrived, there was a crawling insect in the sheets (not a bedbug). This was reported to front desk staff who handed us new linens and more towels. The lamp next to the TV was not working, so we took it to the front desk and were told maintenance would replace it--this never happened. At breakfast, the waffle maker was broken, as was the toaster, so the hostess offered the use of the toaster in the kitchen, which had only two slots working out of four. On the second night of our stay, the HVAC unit was blowing only cold air (outside temps in the 30's). Maintenance promptly came and replaced the unit. After all this, we were surprised that there was no offer of a discounted stay or compensation for all the problems and inconveniences. We would not stay there again, nor recommend this motel to anyone else. less
Tana M, General Manager at Best Western Sunrise Inn, responded to this review
Again, we'd like to apologize for not exceeding your expectations during your stay. I would not have been happy either. Please take a look through your emails from earlier this week, possibly you missed my earlier apology including compensation to make this right. Please don't hesitate to give us a call to further discuss your stay. I'm almost always on property 8-4, Monday-Friday.
Have a great weekend!