Best Western Sunland Park Inn

Deffinitely NOT up to Best Western standards. The clerk at the front desk was curt. When we went to the first room we were assigned it was obvious that someone (probably staff) had used the pullout bed for a nap because it was still out and the bedding was not fresh. This was also apparent from the half-empty bag of chips and bottle of water on the bedside table. Then we were given another room. When we entered that one the chemical smell was so overwhelming it made me cough. There was no virus going to live in that room for sure but I wasn't sure I could either. Maybe a little less chemical and a little more soap and water would be better. There was something sticky spilled on the side table and the phone and radio had not been cleaned properly for months - didn't want to touch them. The phones in both rooms did not work to call the front desk. We would have walked out and found somewhere else but we'd been on the road 12 hours that day and were exhausted. I have worked in the hotel business for years, both in housekeeping and in management - I would have fired the whole cleaning cr less

I earned gift cards from previous stays as a BW rewards member. After calling multiple times and multiple promises of sending said gift cards, I was given the gift card numbers over the phone. The customer service representative promised I would be able to redeem the cards by simply presenting the numbers and expiration date given at check in. She assured me it would work and even booked the stay for me at the "lowest cost". (15 mins. later I checked prices myself on the BW member site and they were in fact NOT he lowest prices, having booked $50 MORE than priced online) anyways, on the evening of checking the front desk rudely told me that I needed to print them out. I tried to explain to her, but she did not want to hear it. I tried to show her my phone where it clearly showed I earned the gift cards and she said " there is nothing on your phone that can help you check in" . furthermore, when calling her manager to double check she plainly said " there is a guest trying to check in with hand written gift cards." without explaining to the manager what the situation was. they offered no solution, and I was left to pay. beyond that room smelled of urine, floor was FILTHY, and there was hair on the sheets. less

The staff was very nice; helped by giving me the number for customer service so I could book my second night of the stay two get one free promotion. They also made sure I had a quiet area so I could sleep better. less

Found hair in my bedding and the towels were stained. They need to bleach the bedding and towels so they are all white. The staff were very friendly and helpful. I had a $25 GC from BW Rewards and staff had difficulty applying it to my total balance. less

IF YOU DON'T MIND SHARING YOUR ROOM OR BATHTUB WITH A COCKAROACH, THEN CHECK RIGHT IN FOR $109 SINGLE OH AND don't catch yourself being too tired to care, because they WILL crawl on you at night. Wasn't even offered the food to go bag. Won't be recommending this location to ANYONE less