Best Western Sunland Park Inn

1st room was unacceptable, very dirty with lots of hairs, stains and cigarette burns under the sheet. Stains also on the top cover of the bed. Floor was not vacuumed. We ask for housekeeping to get new covers for the bed but no housekeeping there in the evening so we were given another room but felt uncomfortable because of the first rooms dirtiness. The second room was better. After driving 10 hours you don't want to have to change rooms to the second floor after bringing in all your stuff. Will not stay at this motel again. less

Both my wife and I were very well pleased with our treatment and accommodations for both ourselves and our two pets during our two-day stay at our favorite Best Western Hotel in El Paso. The friendly and efficient staff and the convenient location of the hotel itself have much to do with our always returning to this same hotel each time we visit El Paso. less

Good experience overall. Comfortable beds. Pull-out sofa bed was defective, difficult to set up, and incomplete, but staff did quickly provide adequate bedding. Quiet room, despite being right on a large, busy thoroughfare. Air conditioner was inadequate for large room -- area with sofa bed was well-cooled, while main sleeping area was too warm. Carpet in room needs more thorough cleaning. Pool area was adequately maintained. Lobby was clean and comfortable, with attentive staff. Breakfast was good, food and supplies were well presented and replenished promptly, and serving line was kept immaculately clean. Buffet and dining area were a bit crowded, making it only slightly inconvenient to navigate serving line & seating. Staff and lobby were dog-friendly, though there wasn't really a very good place for walking or exercising pets. Outdoor areas were somewhat littered with cigarette butts and small trash, but overall appearance indicated fairly regular upkeep. Staff was friendly, kind, and helpful. Convenient proximity to a variety of restaurants. less

The overall appearance of the hotel was great, however, the bathroom did not seem like it was cleaned in the proper way in that it smelled like a dirty mop. I did notice some hairs on the bottom mattress as if that sheet was not changed out. less

Images online do not meet actual accomodations. I have never been so disappointed. The smell in the lobby was so horrible. Room was dirty (flies on windowsills and floor. Burrs on floor that I got stuck 3 times in my feet (finally kept shoes on except in the shower and in the bed). There was a lawn chair and alot of debris and cigarette butts in pool. My husband had to try to fish them out to let our daughter swim, but finally gave up and we couldn't let her swim. No lotion or conditioner. We had to buy food outside of hotel because the odor was so bad in the lobby. less