Hotel of the Flies
Ongoing external sewage construction on and near hotel caused an unhealthy stay. An open manhole in the parking lot with sewage being pumped in from an open pit on another part of the property cause a... more
Ongoing external sewage construction on and near hotel caused an unhealthy stay. An open manhole in the parking lot with sewage being pumped in from an open pit on another part of the property cause an odor so bad you would choke. A hole was knocked through a stone wall protecting a storm runoff basin was being used to pump over flow sewage into a storm basin. Standing sewage cause flies by the thousand on the hotel, in the room, and in our van. This hotel should have been closed during this external sewage construction. Worst I have ever incountered. less
Melisa Velasco, General Manager at Best Western Sunland Park Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 9155874900.
Best Western Sunland Park Inn