Double Standards
23/07/2017 Porter S, Glendale, United States
I stayed at this hotel for a week and parked in the same area 3 days in a row. On the fourth day I was told by and employee that my manager will not allow you to park in that area. I asked what the di... more
I stayed at this hotel for a week and parked in the same area 3 days in a row. On the fourth day I was told by and employee that my manager will not allow you to park in that area. I asked what the difference was and she stated " ITs what my manager said" However an hour later a vehicle just like mine was allowed to park there. I also noticed that there were vehicles parked in the fire lanes right under the security camera. So They don't care or don't look at their cameras. less
GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
Let me star with an apology and let you know that all front desk advice every guest about our parking. We do let them know that they can't park in the fire lane if they still do so they can get a ticked and we are not responsible for it. Also if you take more then one parking we will let you know to park on the far back we had had other guest complain about that too.