Terrible front desk clerk
14/02/2017 Brenda S, Katy, Texas
I stayed at this location on Sunday Feb 12, 2017. While attempting to check in there was a problem with my reservation. The front desk clerk was extremely rude and offered no help to rectify the probl... more
I stayed at this location on Sunday Feb 12, 2017. While attempting to check in there was a problem with my reservation. The front desk clerk was extremely rude and offered no help to rectify the problem. I had to call customer service myself while standing in the lobby. The customer service woman asked to speak with the gentlemen behind the counter. He continued to be very rude to her. She finally rectified the problem. He refused to apologize for his behavior towards me and litterally tossed the room keys at me across the counter and turned away to walk in the back. It was horrible. He was still there in the morning and still refused to acknowledge me when I returned the keys the next morning. He needs customer service training. My husband and I stay at Best Westerns several times a month, neither of us have ever been treated with such disrespect. less
BestWesternHotels, Guest Relations Manager at BEST WESTERN Sunland Park Inn, responded to this review
We are very sorry to hear of the difficulties that you encountered during your check in process. We have had a team meeting to address kindness towards our customers and can assure you that such a situation will not occur in the future. Thank you for providing us with your feedback and we hope that you will consider staying with us again in the future.
Best Western Hotels & Resorts