06/10/2017 241blaineb, Tucson, Arizona
Parking requires long walk. Nobody at front desk for check-in. I yelled for five minutes until someone came. Then she let's staff use her computer during check-in delaying the process further. Finall... more
Parking requires long walk. Nobody at front desk for check-in. I yelled for five minutes until someone came. Then she let's staff use her computer during check-in delaying the process further. Finally made it to the room and was hoping to watch baseball wildcard game but remote doesn't work. I picked up the phone to call the desk and my hand stuck to the phone. That problem promptly fixed. 10pm walls shaking from boom box some where. I opened the door and tweakers are sitting on the sidewalk in front of my room. They said it was their music and they turned it down, from super loud to very loud.
Called desk , noise went to just loud. 2am music finally stops and goes to loud argument on my door step. Music starts up again 5am. No sleep. No help. Beware of this hotel. Front desk shrugs shoulders like " this is El Paso, what did you expect".
BestWesternHotels, Corporate at Best Western Sunland Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts