Best Western Sunland Park Inn

Ongoing external sewage construction on and near hotel caused an unhealthy stay. An open manhole in the parking lot with sewage being pumped in from an open pit on another part of the property cause an odor so bad you would choke. A hole was knocked through a stone wall protecting a storm runoff basin was being used to pump over flow sewage into a storm basin. Standing sewage cause flies by the thousand on the hotel, in the room, and in our van. This hotel should have been closed during this external sewage construction. Worst I have ever incountered. less

Wow this is a horrible motel. I stayed in room 122 on the night of 8/21. Observations: smelly like durian in the front lobby. Outside my room smelled like a rotting trash can / sewage. The room: well, the door 🚪 safety swing lock was broken. The room just feels not clean. Conclusion: trust me on this, this is not a nice place to stay. If you must like me stay because we are on a road trip, then fine 1 night but get the hell out the next morning which is what I’m looking forward to as I write this. Make sure you take your valuables into your room and keep it safe because it just feels shady. As a female, I can would not stay here alone. It’s ok for 1 night …. less

We had to wait at least 15 min to check in at 10pm. We were exhausted from driving for 12 hours and just wanted to get our room and go to sleep. The room we were given was dirty, had not been cleaned and beds not made. Had to haul out suitcases back to lobby, not a short walk and get another room. This room was ok but very old furnishings and decor and seemed sketchy. Bugs outside the building, luckily I didn’t see any in the room. This was a $50 room I paid double that to sleep in for 6 hours and then leave. less

The room was very dirty. My grandson's feet were filthy after walking barefoot. More than 30 mosquitos in the room and only solution was for a can of Raid which I had to get for myself as the front desk clerk was the only staff on duty. less

Deffinitely NOT up to Best Western standards. The clerk at the front desk was curt. When we went to the first room we were assigned it was obvious that someone (probably staff) had used the pullout bed for a nap because it was still out and the bedding was not fresh. This was also apparent from the half-empty bag of chips and bottle of water on the bedside table. Then we were given another room. When we entered that one the chemical smell was so overwhelming it made me cough. There was no virus going to live in that room for sure but I wasn't sure I could either. Maybe a little less chemical and a little more soap and water would be better. There was something sticky spilled on the side table and the phone and radio had not been cleaned properly for months - didn't want to touch them. The phones in both rooms did not work to call the front desk. We would have walked out and found somewhere else but we'd been on the road 12 hours that day and were exhausted. I have worked in the hotel business for years, both in housekeeping and in management - I would have fired the whole cleaning cr less