Dirty room and disappointing breakfast.
Arrived very late at night for a brief one night stay on a cross country moving trip. Have stayed in a lot of best westerns but this one was quite disappointing. When we arrived the bathroom was obvio... more
Arrived very late at night for a brief one night stay on a cross country moving trip. Have stayed in a lot of best westerns but this one was quite disappointing. When we arrived the bathroom was obviously not cleaned well—there was an old razor cap and hair in the shower, dust all over the toilet and counter, and a large lotion handprint on the sink handle. The bed had a few hairs in it and oil marks on the headboard. They advertised a served hot breakfast (for covid reasons) but when we arrived an hour into the breakfast slot, the whole room was dark, no employees in sight (although we had passed a few chatting in the hall) and no hot breakfast. The signs asked us to wait in line for the employee to serve us (so that we wouldn’t touch the food prep areas) but no one arrived. We self-served cold bagels and an employee walked in. They hardly greeted us, were not wearing a mask, and did not offer hot breakfast or an explanation as to why the breakfast area was un-manned and there was no hot food. Overall, was very disappointed and would not recommend this particular best western. less
Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hi Delaney! Thank you for your feedback from your most recent stay with us. We can assure you that our housekeeping staff is trained on spotting these types of issues in all aspects of every room, so we were very shocked to see this review. We apologize immensely for your experience as this is not at all commonplace. Due to COVID-19 restrictions, we are only serving breakfast from 7-9am, so that might explain why our Breakfast Attendant wasn't there yet and we apologize for the miscommunication; we can assure you that we are delighted to serve hot breakfast items each and every morning as we know how important this is to our guests. We would love for you to reach out to our General Manager, Patricia, at firstname.lastname@example.org or 970-522-6265 so we can make it right with you during your next stay. We hope to hear from you soon! ^Amanda D., Director of Marketing