Best Western Sundowner

After driving 15 hours we decided to stay at this Best Western because it was the highest rated hotel for that area. Front desk clerk was wonderful. When we arrived in the room it was full of flies & it looked like it hadn’t been vacuumed at all. Found napkins between the wall and top of bed. Sink drain stopper was broken. No fresh fruit at the average breakfast. Not a good experience at all. less

Needed to find a hotel for the night along I-76 and the Best Western Sundowner in Sterling was perfect. Room large and looked recently updated. Very clean. Comfortable bed. Close to the Interstate but far enough away(1/2 mile) so no road noise. I liked the odd but helpful dual access to the room with a door to the hotel corridor but also a back door allowing for easy carrying of luggage in and out of the room from my car. less

Loved the hotel's set-up with their different options of rooms. Some had balconies, some had outside entrances, and some faced the pool. And speaking of the pool - there is an outdoor and indoor one. Both are nicely maintained! less

Arrived very late at night for a brief one night stay on a cross country moving trip. Have stayed in a lot of best westerns but this one was quite disappointing. When we arrived the bathroom was obviously not cleaned well—there was an old razor cap and hair in the shower, dust all over the toilet and counter, and a large lotion handprint on the sink handle. The bed had a few hairs in it and oil marks on the headboard. They advertised a served hot breakfast (for covid reasons) but when we arrived an hour into the breakfast slot, the whole room was dark, no employees in sight (although we had passed a few chatting in the hall) and no hot breakfast. The signs asked us to wait in line for the employee to serve us (so that we wouldn’t touch the food prep areas) but no one arrived. We self-served cold bagels and an employee walked in. They hardly greeted us, were not wearing a mask, and did not offer hot breakfast or an explanation as to why the breakfast area was un-manned and there was no hot food. Overall, was very disappointed and would not recommend this particular best western. less

It was a bit frustrating to have a truck and boat with another extra car taking up two places and most of the parking lot in front of our unit. We also had to walk over a giant electrical cord that was attached to the side of our door to our room and the boat. We had to walk over the electrical cord. This is a safety issue and I hope management addresses this issue so that it doesn't happen in the future. Onto the room. We chose the room with a hot tub in the room. The hot tub does not have a bath rug and the area is very slick. It appears BW dropped the ball on the design, as the slickness of the tub coupled with a slick floor was not the most fun. less