Best Western Sundowner

Loved the hotel's set-up with their different options of rooms. Some had balconies, some had outside entrances, and some faced the pool. And speaking of the pool - there is an outdoor and indoor one. Both are nicely maintained! less

Arrived very late at night for a brief one night stay on a cross country moving trip. Have stayed in a lot of best westerns but this one was quite disappointing. When we arrived the bathroom was obviously not cleaned well—there was an old razor cap and hair in the shower, dust all over the toilet and counter, and a large lotion handprint on the sink handle. The bed had a few hairs in it and oil marks on the headboard. They advertised a served hot breakfast (for covid reasons) but when we arrived an hour into the breakfast slot, the whole room was dark, no employees in sight (although we had passed a few chatting in the hall) and no hot breakfast. The signs asked us to wait in line for the employee to serve us (so that we wouldn’t touch the food prep areas) but no one arrived. We self-served cold bagels and an employee walked in. They hardly greeted us, were not wearing a mask, and did not offer hot breakfast or an explanation as to why the breakfast area was un-manned and there was no hot food. Overall, was very disappointed and would not recommend this particular best western. less

It was a bit frustrating to have a truck and boat with another extra car taking up two places and most of the parking lot in front of our unit. We also had to walk over a giant electrical cord that was attached to the side of our door to our room and the boat. We had to walk over the electrical cord. This is a safety issue and I hope management addresses this issue so that it doesn't happen in the future. Onto the room. We chose the room with a hot tub in the room. The hot tub does not have a bath rug and the area is very slick. It appears BW dropped the ball on the design, as the slickness of the tub coupled with a slick floor was not the most fun. less

Looking for a place to stay in Sterling? Look no further! This hotel hit all items on my checklist: (1) Clean, (2) Comfortable bed, (3) Convenient location, (4) Free Wifi with strong signal, (5) Microwave & fridge in the room, (6) Good water pressure with ample hot water, (7) Good reception cable TV with a bazillion channels, (8) Large room, (9) Quiet, (10) Super friendly staff at main desk and diner. With a one-night stay for approx $100, it was an incredible value. If I ever need to stop in Sterling again, I will stay here in a heartbeat. less

The carpet was wet and the room had a terrible odor. The staff at the front desk did not wear masks. The hotel ran out food for breakfast. They had only four bagels and we were the first couple to leave. I was told the weekend was very busy and hardly any food was left for Monday morning. The coffee container was empty and I had to ask the front desk to refill it. less