05/04/2017 brandtv2017, Denver, United States
I've stayed here a few times for work. It fills the bill for a place to stay with a comfortable bed, an average work area in the room and good enough bathroom facilities. The exercise rooms is okay wh... more
I've stayed here a few times for work. It fills the bill for a place to stay with a comfortable bed, an average work area in the room and good enough bathroom facilities. The exercise rooms is okay when everything is at least working. My last visit the tread mill and stationary bike did not seem to work along with I could not get the TV go to a working channel. I was able to use the elliptical which was good enough, but it was not the most stable piece of equipment. This hotel has an indoor pool, but no indoor hot tub and they do not have the hot tub outside open in the winter. They also have any outdoor pool (but I've only been there over the winter time). Overall the staff is friendly and attentive and it's not a bad place to stay. Hopefully you don't have anyone above you, because they are pretty loud when the walk around especially at midnight-1 AM. The breakfast could use healthier options or just a bit more variety in general. I've been to other Best Westerns that have fresh fruit (not just apples) and one has a person that makes omelets fresh. Unfortunately this one they seem pre-made and frozen. I've had worse breakfast though. less
Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I want to thank you for taking the time to leave us a review regarding your recent stay with us, Brandt. I would like to apologize for your the last experience you had staying here. I have had our maintenance look at the treadmill and stationary bike so we could fix them as well as the TV. I apologize for the people above you walking around, next time you stay we would love to accommodate you in one of our newly remodeled rooms on the second floor. I am sorry to hear that you were not happy with breakfast, I would love to hear some feedback from you on what options you would like to see. We want to make sure everyone has an option for breakfast, so any feedback would be appreciated. We appreciate your loyalty to our hotel and will work hard to make sure we fix the problems you had on your last stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.