Wouldn't honor our reservation.
We made a last minute change of reservation thru Agodas, an internet booking company. The clerk at Best Western said that the info for the booking hadn't arrived, and wouldn't let us stay. After an ... more
We made a last minute change of reservation thru Agodas, an internet booking company. The clerk at Best Western said that the info for the booking hadn't arrived, and wouldn't let us stay. After an hour of back and forth, I called Agodas for the 3rd time and put their person on line with the BW clerk. The clerk said the info. hadn't arrived electronically and that she couldn't access the needed email account, and asked that Agodas fax the info. Agodas send the fax several times, but BW didn't receive it. We got a refund and booked elsewhere.
I think the fault is BW's -- the electronics should have worked and Agodas said they sent the fax twice. Their rep repeated the fax number, so they should have used the right one. less