Great staff, great breakfast, renovated/updated building, bring earplugs... No sleep.
05/04/2018 magnariderv45, South Bend, Indiana
In Niagara Falls for a week and opted to stay at this Best Western in process of renovation. Great updates in process and the rooms/amenities are nice. Breakfast is an upgrade from the standard motel ... more
In Niagara Falls for a week and opted to stay at this Best Western in process of renovation. Great updates in process and the rooms/amenities are nice. Breakfast is an upgrade from the standard motel fare, with a very attentive breakfast staff. Pool is fabulous, exercise room is spacious. Desk/support staff can be a little rough around the edges likely due to the neighborhood and local clientele. The feature that is the deal breaker for me is the constant pounding that goes on about 22 hours a day. Not due to renovation activity as none was occurring during our multiple day stay. It sounds like our room was located under a gymnasium with Olympic weight lifters in training. Not sure if the sound was just the result of the nearly constant door slamming by other patrons. Doors can be modified so idiots are unable to slam them at all hours. My advice; make the modifications as I won't be staying here again despite how wonderful the place and staff are. Not getting any sleep due to constant pounding is more impactful than a fabulous place where I am not permitted to get any sleep. less
BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Summit Inn