Best Western Summerhill Hotel & Suites

Not a great outbuilding but nice inside. We had a family room that consisted of a double and two single beds, plenty of room for all of us. Breakfast however was abysmal to say the least. We went down at 9.30 on the Sunday and although breakfast finished at 10 there was not much left. When I asked the waiter if more food was coming out he laughed at me! Needless to say we skipped breakfast on the Monday although we had paid for it. There were American guests and Curling teams from Hungary at breakfast too so god knows what they thought if it. We got a family ticket for the bus for £8 return into the city centre which was good. £10 for a taxi each way the night before so well worth it. less

How much space do I have? Unattractive building (which it can't help), parking nearby a small parade of shops so you have to lug your luggage quite a way. . Staff friendly but when we tried to book in for dinner we were told "sorry, no restaurant open on a Sunday. There's a Toby restaurant nearby". We had not been told about its closure. Our room, classed as a "suite" consisted of beds a sink, fridge, microwave, minimal cutlery etc and en suite. Cutlery did not include a spoon for coffee as these apparently disappear constantly! Sudden phone call from reception - dinner was now being served both nights of our stay after all. Static shower head so my husband was unable to wash his hair as he has ear problems. No toiletries, just soap, and one hand towel for 2. Room had not been hoovered. Another phone call from reception - no, sorry, now couldn't get a chef after all. Second night, still no chef. Money refunded though we were unsure whether it was the correct amount. Breakfast was ok though no butter - it hadn't been delivered! This place needs a total refurbishment and currently really lets down the Best Western name which is a shame. less

well what can i say???? Be aware there is no parking at this hotel. You have to park in the shopping centre below the hotel at your own risk. room was kind of ok but outside the window there were always a family or two of pidgeons pooping all over the place. Window was broken so always open a slight bit so you could hear the birds all day and all night . view from the window were theses birds, bird droppings all over the place and electric cables and pipes that we could have connected to the national gird on them. not only unsightly but a health hazzard with all the bird poop and cables . bar was limited as was the food, service was also limited as there was only one girl serving food and the bar , we ended up not using it. staff are hard to pick out amongst the public as they have no uniform. workmen sitting around outside gusts doors having their break. would not come back. we were supposed to stay three nights but ended up checking out on night 2 and went home. also beware the amstal beer they have a pump for in the bar they no longer sell . less

I stayed at the Best Western as it was a convenient location for a funeral I was attending. Comfortable bed, clean room, good shower, and helpful staff. Parking at rear of the hotel where Scott's bar is located, nothing to do with the hotel and well worth avoiding as all the local worthies and characters hang out there. less

The hotel suffers a little from an unattractive location and not very pretty architecture. However, inside was very nice, staff were pleasant and polite, and the interior does make up for the exterior. We had some noise issues from a 21st birthday and our room being adjacent to a noise ventilation system on the building next door. Room facilities were very good, and I would stay again. less