Best Western Summerhill Hotel & Suites

The first impression is not really welcoming. The outside of the buidling is not great. The hotel has no own private parking, there is a free parking area behind the buiding, space which is shared for customers of 3 take-aways, 2 small supermarkets and a pharmacy. Well, sadly all these stores to not care about the rubbish and dirt of their parking area. Too sad. Howver, the inside of the hotel is nice. It is not a 5 Star, but we did not expect a 5 Star, but a spacious room, clean beds, free Wifi. We had a room with a small kitchenette which is a bit more spacious, and has a desk to work with your laptop. we liked the design of the furnitures and decor. In the room is a free hamper with crisps, biscuits, tee and coffee, same as water and juice. The price for the room was good. When you are looking for a spacious room close to the Aberdeen Royal Infirmary Hospital for a reasonable price it really o.k. - Due to nearby are take-aways and smaller supermarket, you can easy fill your fridge. However the management should have a more serious control over the housekeeping. Complains could be easy reduced with checking the rooms before the next guests check in. We would book this Best Western again. less

It's not a modern glitzy hotel but it is clean, friendly and welcoming. Facilities are excellent, we had a kitchenette double ensuite, which was large and comfortable. Parking is fine, just at the back of the hotel and there's a walk way through to the hotel. There is ramp access from car to lobby and a lift to all floors. Wheelchair access is good. It's not the ritz, but facilities are better than Travelodge and Premier Inn The only difficult part was booking over the phone. The call centre staff seemed to have no idea about the Best Western best rate guarantee. I called up with a Booking.com price, they offered a rate that was 10p more! Why? I had to push quite hard to get them to acknowledge the best rate guarantee, and I'm not sure I'd bother in future, I'd call the hotel directly. Staff are so much nicer and customer friendly. Oh, and we'll informed too We will definitely be back less

Found this hotel due to our regular hotel being fully booked due to adverse weather conditions causing many many offshore workers to fill up hotels like no one's business ! The outside appearance of the hotel is ok at the front but looks dark and dismal at the rear where the car park is. However upon entering the hotel, it was what I would expect of a Best Western. The check in and check out were spot on and the room again was as expected and clean. We had a twin apartment type room with a kitchen. Everything worked as it should and I would personally use this place again. less

The front of this hotel sadly does the hotel no favours sadly that cant be helped but don't judge a book by its cove. Inside is nice and pleasant with nice tilting like square mosaics that really set of the décor also nice staircase to second floor with acorn newel posts. had a quick look in the function room very nice. Our bedroom was pleasant spacious as was the bathroom, nice welcome hamper with Scottish water and border biscuits which are good quality also fridge in room with juice cartons ok there should have been kit kat according to room info but a minor matter. Beds quite firm with good bedding It was nice not to have any complaints wish this happened more. Breakfast was nice although l didn't know I could have porridge. We arrived early flight from Manchester to meet friend who also was staying there and friend who lives round the corner she could not have been closer infact I have walk further in some hotels to my room. We asked about coffee and were told to just help ourselves to the machine which is also the one you use at breakfast there was no charge. less

Yet to have a bad stay, food is always on point & any room I have stayed in has always been clean & well presented. I love the welcoming hamper, such a great addition to the rooms with no extra/additional charges. less