How much space do I have? Unattractive building (which it can't help), parking nearby a small parade of shops so you have to lug your luggage quite a way. . Staff friendly but when we tried to book in for dinner we were told "sorry, no restaurant open on a Sunday. There's a Toby restaurant nearby". We had not been told about its closure. Our room, classed as a "suite" consisted of beds a sink, fridge, microwave, minimal cutlery etc and en suite. Cutlery did not include a spoon for coffee as these apparently disappear constantly! Sudden phone call from reception - dinner was now being served both nights of our stay after all. Static shower head so my husband was unable to wash his hair as he has ear problems. No toiletries, just soap, and one hand towel for 2. Room had not been hoovered. Another phone call from reception - no, sorry, now couldn't get a chef after all. Second night, still no chef. Money refunded though we were unsure whether it was the correct amount. Breakfast was ok though no butter - it hadn't been delivered!
This place needs a total refurbishment and currently really lets down the Best Western name which is a shame. less