Best Western Summerhill Hotel & Suites

I have stayed at this hotel before, which is located within Aberdeen and is easily accessible to main routes both to further north and south. The hotel itself is lovely and the rooms are immaculate. The customer service is excellent, and tend to any requests that I have had. And on the who,e the hotel is a very quiet place so allows me to relax after a hard days work. My room although facing the main road can be noisy at times If the windows open you could hear traffic, when they are shut this is reduced. The area itself is not overly pleasing but the local people appear to be nice enough, so I would recommend that the area doesn't put people off coming to stay. There is car parking next to the hotel, and the food is great, along with having a fridge and serving area(sink and cutlery and utensil) located in my room, which allowed me a choice of eating in or getting food in to eat in. less

My wife recently stayed here for one night whilst i was in ARI. Obviously it was a very tense and anxious time for us both and all i wanted for my wife was a safe & clean hotel which was as close to ARI as possible. We use other hotels in Aberdeen quite regularly and to be totally honest we have never thought about this hotel and this is 100% down to the way it looks from outside, the parking, dim walkway and unimpressive entrance. Well; It's the norm for people to go online to moan or complain and only the minority of people ever have anything good or honest to say. Yes it's very dated from the outside but after reading all reviews and actually taking the time to look at pictures from within the hotel we thought it looked clean with good facilities. My wife's room was very clean and comfortable and her welcome was polite and appreciated. Although she never ate inside the hotel she could smell the food from the restaurant and the menu was good. The car park was well lit and she had no concerns leaving the vehicle parked there. Around the back of the hotel where you park there is a cafe and a number of take away restaurants . No noisey pub! The walkway through to the front entrance of the hotel was a bit "dingey" and could do with a clean up with fresh paint but my wife never once felt unsafe and she was returning at differing times. So all in all I'd have to say it's well worth it's bargain pricing and the rooms are clean and welcoming! Now that we have used this hotel, I can guarantee we will return in the future. less

Went here for breakfast at the weekend on Sunday after hearing good reviews... I'm not sure what people are seeing as all i seen was an empty buffet counter. Very unorganised for such a busy day. I waited over 20 minutes for just sausages. When I asked the waitress how long it takes to fry some sausages she just grunted at me and said soon. This lady just huffed and puffed during our time there it was very strange to see someone that is providing a service be so rude and unhelpful. Not even a chef in sight at this time just a waiter in and out with some foods but still no sausages. Juice - empty Bread - empty, everything was just empty. To be fair the waiter was apologetic and was trying to get food out as fast as possible but it was just too long to wait. Once I eventual got some breakfast everything was either dry or burnt (no bacon is better than burnt bacon) I then looked over to the counter and I see the chef very sweaty and not even a hat on and this man had a lot of hair. This put me right off and we headed to pay at reception. I know its only £3.90 for breakfast but that is not the point we still should not have been charged. We will not be returning even if it was the only option. less

Party of five, four of us had fish and chips, the fish batter was very poor, wet and soggy on the bottom, horrible greasy meal. Desert wasn't much better, my daughters ice-cream was melted. The whole place appeared to be short staffed with no-one even on the reception. Waitress asked if we enjoyed the meal - she was told about the fish batter, the response was "I'll pass that on", heard nothing more. Very disappointing, won't be going back. Funnily enough the restaurant was totally empty apart from us - Friday night. less

Firstly we have been here a few times for year's and has been OK and value for money with the groupon voucher, Even when they done the Sunday roasts But I must say it is getting worse firstly with the groupon you also get 2 drinks 1 each prosecco but i always ask to change mine for a small glass of wine so i asked for wine instead and was told by i think we a manger who was serving us we can't do this !! I pointed out i always change it when we come here and his answer was That's because likely we had no procecco ??? So I though not worth the hassle... So he came back with my drink saying we don't have a procecco glass so had to give me a wine glass !!! My first course was soup in which it was good my husband asked for his starter and was told they don't have it!! But they made him mushrooms instead.. the girl in the kitchen (chef) was very good .. Main course now I got pasta which I left as it was like pasta and a sauce from a jar ..again I asked the manager for Parmesan cheese he went to the kitchen and walked by and I seen him tell a waiter to tell me they also have none? The waiter lifted our plate's and mine was full not touched and he said everything OK I said no its like a plate of pasta with a jar of tomatoe sauce he lifted it up and just said would you like the bill now ? Not even a manager to come and ask about why I never ate the food?.. We would never go back here Manager a joke ... The young waiter is very nice also the girl in the kitchen very nice but customer service in management should be addressed less