Best Western Summerhill Hotel & Suites

Firstly we have been here a few times for year's and has been OK and value for money with the groupon voucher, Even when they done the Sunday roasts But I must say it is getting worse firstly with the groupon you also get 2 drinks 1 each prosecco but i always ask to change mine for a small glass of wine so i asked for wine instead and was told by i think we a manger who was serving us we can't do this !! I pointed out i always change it when we come here and his answer was That's because likely we had no procecco ??? So I though not worth the hassle... So he came back with my drink saying we don't have a procecco glass so had to give me a wine glass !!! My first course was soup in which it was good my husband asked for his starter and was told they don't have it!! But they made him mushrooms instead.. the girl in the kitchen (chef) was very good .. Main course now I got pasta which I left as it was like pasta and a sauce from a jar ..again I asked the manager for Parmesan cheese he went to the kitchen and walked by and I seen him tell a waiter to tell me they also have none? The waiter lifted our plate's and mine was full not touched and he said everything OK I said no its like a plate of pasta with a jar of tomatoe sauce he lifted it up and just said would you like the bill now ? Not even a manager to come and ask about why I never ate the food?.. We would never go back here Manager a joke ... The young waiter is very nice also the girl in the kitchen very nice but customer service in management should be addressed less

Stayed here recently. Hotel was nice and clean. Exterior isn't the most appealing but as soon as you are through the door then that completely changes. Room was excellent and was always quiet even while facing a main road. The food was unbelievably brilliant especially the breakfast. Would recommend this hotel less

Exterior outdated...first impression...cigarette ends everywhere and staff at every fire exit smoking... once inside staff were friendly enough. Room was clean but very noisey as there was an inch gap under the door. less

We visited Aberdeen very often and have been stayed in different hotels every time we visited. This hotel is really the worst experience we had experienced. 1. Unsafe car park: it shares car park with the stores behind it. Unfortunately there is a bar and full of drunk and anti social people hanging around. 2.very noisy: we were not informed there would be a function all night till 1200 midnight!!!! When we all settled and showered and ready to have rest, the loud music started and we asked to changed rooms, then the lady said she can't do anything about it because they are fully booked and then I was unhappy and 10 mins later they said they had room now all of a suddent!! unfortunately, with two babies we can't move now as we had finally settled them and placed them in cot. We really didn't want them to get disturbed anymore! They then said it was our choice not to change room!!! 3.moulded bath towel and checked in with 2 adults, they only gave us 1 set of bath towel. Empty shower gel bottle. 4.bad staff training... definitely awful! Everything is customers fault! 5.terrible breakfast too!! DON'T stay in this hotel! Stay in the premier inn right next to it with the same price and better service and room!!! less

I stayed here for just one night. On this Trip Advisor site several reviewers have commented on the outside appearance of the Hotel but comment favourably about the interior. This is exactly what I found. Outside, it's a bit grim, but if the location not important for you, apart from maybe being close to the Hospital and not in the centre of Town and at a very reasonable cost, you will not be disappointed. Inside, the Hotel is clean, tidy and what you would expect at a Best Western Hotel. My room was large with a small kitchen area with microwave, sink, fridge, plates, cups etc. There was a hamper with complimentary Kit Kats, Crisps, bottled water and the usual tea & coffee. The Breakfast was good with eggs cooked to order in the style of your choice and a good selection of fruit & cereal and traditional breakfast items. If you are just looking for a clean room and bed for the night and a good breakfast at a good price, look no further. My B&B under £50! Not a Hotel to impress a girlfriend or client however, nothing fancy, just polite staff from a small team. less