Fabulous value, a real gem!!!
01/11/2015 Paula I, Edinburgh, United Kingdom
We booked this for a Saturday night and it was £35 for a double room!! We have passed the hotel frequently and it is not very pretty from the outside. However, the room was modern, clean had lots of n... more
We booked this for a Saturday night and it was £35 for a double room!! We have passed the hotel frequently and it is not very pretty from the outside. However, the room was modern, clean had lots of nice extras e.g. Crisps biscuits water, fabulous selection. You can request fresh milk which I did and would have been much better in a jug, pouring from a glass was a bit tricky. Although we did not eat here the restaurant and bar area looked nicely set out. Their High tea deal is £7.50 for a main then cakes scones and a pot of tea or coffee, would like to try that. Hotel staff were very friendly. They contacted us prior to our stay to warn us of a function being held which did not affect us but great customer service. Highly recommended. less
bwsummerhillAberdeen, General Manager at BEST WESTERN Summerhill Hotel And Suites, responded to this review
Dear Paula I
Thank you for taking the time to communicate your positive views on the hotel via the Trip Advisor site.
I will certainly pass on your comments to the team which I am sure they will be pleased to hear that you enjoyed your stay with us, our guests feedback is always appreciated as only through our guests comments do we know we are achieving our set standards.
Over the past few years we have invested in the hotel to improve both the guest standards and the guest experience and we will continue to improve the property for our guests. Please be assured fresh milk served in this way is not our standard and certainly will not re-occur.
We look forward to seeing you again.
Marc A Adams