Arrived at the hotel having travelled from Chattanooga. Arrived around 2pm so a bit earlier than check in but decided to go in to see if the rooms were ready. I was greeted by a female member of staff who gave the impression that she didn't want to be there. She told me that one of the two rooms was ready so we could have that one. She checked me in and pointed to the lift. That was it, the only information we were given.
We took all our bags to the one room as she had said to come back in an hour for the other room. We wanted to get some water so dropped our things and went out again to find a convenience store.
The room was very warm when we entered. The A/C was on and we turned it right down to try and cool the room down. The view from our room was a building site but to be fair, we weren't there for the view. The room had a microwave, fridge, lounge area with sofa bed, coffee table, desk, chair, chest of drawers, large TV, safe, telephone (free for local calls), large bathroom and large bed.
When we came back the receptionist confirmed the other room was ready. I asked about the breakfast and she pointed out where breakfast was served. I also asked about the laundry. She confirmed it was $3 each for the washer and dryer and that they always had quarters if we needed them.
We went back to our room which was still just as hot as when we arrived. My husband called down to reception and asked if someone could come and have a look at the A/C unit as the room was really hot. He had the same unfriendly receptionist on the phone. She said she would send someone to look. After an hour of waiting I went to reception where the receptionist was on the phone and another male member of staff was sat. I said we had called an hour ago and he looked really surprised. He came straight away to the room and checked the A/C unit and said it wasn't working properly.
He left and returned with another guy five minutes later with a trolley and new A/C unit which they fitted straight away. Perfect - this one blew out cold air and cooled the room quickly, These two guys were the best in the hotel. Very friendly and chatty, unlike our first encounter with reception.
Bed was really comfortably and shower worked really well. Bathroom was large and spacious and well equipped.
We caught the hotel shuttle to downtown, which you have to book, which the receptionist hadn't told us the day before but luckily the morning receptionist got us on the next shuttle. It was packed by the time it got downtown as it collects from several hotels. It is a $10 return trip and collects you from where they drop you off. Its about a 20 minute journey.
Breakfast was complimentary but a bit limited. There was cold oatmeal, scrambled egg, either sausage or bacon (a choice of one each day), biscuits and gravy. There were some cold cereals, toast, tiny muffins and pastries. There were a couple of waffle makers as well. The breakfast was a bit the same everyday so we went out a couple of times to Bob Evans around the corner and had a good breakfast at a very reasonable price.
There is no bar or restaurant at the hotel.
Parking is free of charge.
When we came to do our laundry we asked at reception for some quarters to be told that they didn't have any (despite having been assured at the start of the week that they always had them for the washers and dryers) and that I would have to wait until the following morning when the safe was opened. I explained we were checking out the following morning and was told my only option was to go to the hotel across the road ask them if they had any! Thankfully the members of staff at that hotel were very accommodating and gave me the quarters I needed.
The room was serviced every day to an acceptable standard. Furniture in the room was very dark which made the room feel dark and dingy. It was a bit old fashioned but served its purpose.
We were on the fifth floor and one of the lifts was out of service for our entire stay which made getting up and down a bit challenging especially with people checking in and out with lots of luggage.
The hotel served a purpose but I wouldn't stay again or recommend it. The reception staff could certainly do with some customer service training as first impressions really do count and they were all miserable and not at all helpful. You got the impression you were an inconvenience for asking them questions. less