Don't even bother staying here
Told us we may not be able to check in because we arrived late, it was only 4 pm when we got to the hotel. Then they told us since we were staying on the third floor that we had to walk to another bui... more
Told us we may not be able to check in because we arrived late, it was only 4 pm when we got to the hotel. Then they told us since we were staying on the third floor that we had to walk to another building to check in. Once we checked in we had to walk back to our hotel, where we were finally able to go to our room. Room was well cleaned, but bed was very hard, blanket they had did not keep you warm at night and the air unit was right above the bed which blew cold air on us the whole night. Staff didn't even ask us how our stay was when we left, we will not be back!! Also
either the staff or others guests made a lot of noise in the morning, plus the ele-vators did not work properly either. less
Magalhaeslejardin, Gerente at Suites le Jardin Caldas Novas, responded to this review
Good Morning Shannon K,
Dear Shannon G,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Magalhaes Junior (77068 Property)
BEST WESTERN Suites Le Jardin Caldas Novas