Best Western Suites Le Jardin Caldas Novas

My and my husband stayed here for 3 nights and we enjoyed our stay very much. Room was simple, but very spacious and spotlessly clean. We had breakfast included and I am not sure why, but we had to take it in another hotel across the road called Pousada do Ipê. We were not bothered by this as breakfast area there was really pleasant and the food was excellent. We also had access to the pools there, which was a plus. Dinner was not included in our stay, but we were offered this as a courtesy. There were plenty of choices and the food was tasty. Pools were fine, we just found them to be very hot sometimes, but when you are in Caldas Novas I guess this is what you get and cannot really complain. Overall, really nice and enjoyable experience. We would definitely stay again! less

Other than breakfast this place was a nightmare loud noises under construction bad management lucia she was the worst and horrible customer service. Total ripp off and no help with bad horrible room as noise level and horrible bathroom made it unbearable and it was close to empty and now i know why. Would not stay here again if they paid me. less

Told us we may not be able to check in because we arrived late, it was only 4 pm when we got to the hotel. Then they told us since we were staying on the third floor that we had to walk to another building to check in. Once we checked in we had to walk back to our hotel, where we were finally able to go to our room. Room was well cleaned, but bed was very hard, blanket they had did not keep you warm at night and the air unit was right above the bed which blew cold air on us the whole night. Staff didn't even ask us how our stay was when we left, we will not be back!! Also either the staff or others guests made a lot of noise in the morning, plus the ele-vators did not work properly either. less

I suggest you do an inspection visit at Le Jardin de Caldas Novas. Here are some episodes in my stay, why not recommend this unit - Child got stuck in the elevator for nearly two hours without help; - Maid broke into my unit overnight, without any motivation - Extremely dirty pools when not so hot that did not allow us to use them. - Town with several cases of denque and no campaign among guests. Honestly, when we have highlighted in my travels the BestWestern, but this stay made me rethink my directions including friends and colleagues. less

Staff was pretty helpful, the valet service was fast and helpful as well. Front desk speaks English which was convenient. Food was decent and tasty. I just don't recommend to buy tickets to hot park or anywhere else at their concierge office because I got ripped off all the time. Better buy at the parks entrance. Got upset because of this but knowing now I would stay there again still. Is a good hotel in a good location. less