What a disappointment..
05/04/2019 ToyotaAdventureros, Calgary, Canada
Front Desk Staff: Check in staff was decent. In the morning at 6AM, the front desk staff had a "we will be back soon" sign even though she was just sitting in the back office, maybe sleeping? Not very... more
Front Desk Staff: Check in staff was decent. In the morning at 6AM, the front desk staff had a "we will be back soon" sign even though she was just sitting in the back office, maybe sleeping? Not very available to your paying customers. Check out staff we're fine, but this is the only hotel that didn't ask how our stay was.
Beds and Room: Nice updated rooms, but there were long hairs everywhere including in the bathtub. Beds were decent, and they were happy to provide extra bedding when requested.
Fitness Room: First off it doesn't open until 8AM. I've been to MANY hotels over our past month road trip, and never have I had a gym not be open until 8AM. I asked the front desk if I she could open it up a little early, and nope, nada. I know it's attached to the pool, but who worked outs after 8AM in a hotel.
Secondly this is not a fitness room, more like a closet that has been crammed full of cardio machines. There is a 3x3 square of floor space where you can use the limited dumbbells they provide. But even that area is part of the walkway in the gym, so if you actually use the bench, you'd be blocking the door and anyone else who wanted to get in. Also seemed like it hadn't been cleaned in awhile as there was hairballs on the floor and cobwebs in the corners?
Breakfast and Breakfast Staff: Breakfast was pretty good. The omelettes that were a nice change from the normal scrambled eggs. But when we asked the breakfast staff what about the apparent gluten-free options, she didn't have a clue. Actually it seemed like she didn't even know what what gluten-free was. Not her fault, seemed like she just hadn't been trained. If you have a sign that says gluten-free options are available, you might want to make them actually available. Otherwise the breakfast attendant was amazing. Helping to clear our plates, keeping the food stocked, and even helping others with kids to their tables. Very nice to see.
Parking: Free and included. less
BWManagerCynthia, General Manager at Best Western Suites, responded to this review
Wow I am surprised at your response. I am sorry you had to go through this, All the staff has been trained to put the customer first, always ask the guest how was their stay from the housekeepers to the front desk and everyone else. Our front desk can let you into the exercise room if asked at 6am. I want to thank you for the feedback I am going to use this for retraining the staff. We do have a new breakfast attendant, she is still learning the Gluten free options, she is very good at helping the guest and taking care of the breakfast area. I hope this does not keep you from staying with us again. I want to thank you for the feedback.