I recently stayed at this property for 3 nights with my family. I felt that it was conveniently located and it provided a great value. I will run down the highs and lows to help others make an informed decision.
When we arrived at the property check-in was easy. The clerk welcomed us and told us how to get to our room as they do at all hotels. What was different about this hotel is that about 15 minutes after getting into our room and getting settled, the front desk called to make sure everything was okay with our room and to ensure that we didn't need anything. I can't remember having this happen at any other hotel in the past. Fortunately the room was great and had everything we needed.
The room was typical if not a little spacious. It featured 2 queen beds and a sofa that converted to a bed. We liked that the floor was vinyl because we could see how clean it was. There was a refrigerator and microwave as well as a Keurig machine. The TV was located centrally and could swivel, so it could be viewed from either bed or sofa. This is noteworthy because I have been in several hotels lately where it did not appear that the TV was intended to be viewed. The air conditioner was a unit on the exterior wall with digital temperature setting. It met our needs but was a little loud when it cycled on and off. We also got some outside noise during our stay that may have been through the HVAC unit or window. This was due to the parking right outside and people coming and going. Overall this noise wasn't a deal breaker but keeps this property from getting 5 stars from me. I could deal with the amount of noise so it would not keep me from coming here again.
Breakfast was great and well maintained. There was a kitchen area in the breakfast area with a window where the person in charge could prep food and keep an eye on what was needed. She was very approachable when we couldn't find things and even remembered another guest from their stay a year before. There were waffle makers, cereals, breads, yogurt, hard boiled eggs, and rotating entrees which while we were there included sausage links, patties, Canadian bacon, egg/cheese omelettes, an egg dish with hash browns and onions, and egg patties. The next days rotating items were on a sign in the lobby each day so we knew what to expect. The quality of breakfast enhanced the value of this hotel for my family and is something I will remember when I book it again in the future.
The last thing I wanted to mention is that because we stayed over Thanksgiving, I was not willing to have housekeeping take the time to do anything to our room while we stayed there. I was there to see my family, so I hung out the 'do not disturb' sign hoping to give staff more time with theirs. Despite this, every night we came back to a bag on our door with fresh towels and toiletries.
Overall I think the staff at this hotel really cares about their guests and goes above and beyond to ensure a great stay. From the front desk checking on us, to the breakfast attendant remembering a past guest, to housekeeping leaving us supplies so we wouldn't have to ask, the staff is really what sets this property apart from other options. It seems like an older property that has been renovated and well kept, but it doesn't have the noise insulation that newer properties I have stayed at have had. With the ease of getting onto I-70 and I-270, this is a great choice for anyone staying in Columbus or Hilliard. less
BWManagerCynthia, General Manager at Best Western Suites, responded to this review
Wow! Thank you for such a wonderful review. Looks like you covered everything any questions a future guest would have is answered in your review. Thank you for letting the world know how we are doing.