Dirty. Rude morning staff.
25/02/2018 SJD261, Fishers, Indiana
The carpet in the hallways is disgusting, multiple places where there has been vomit/spills where they have cleaned up the mess, but not actually cleaned the carpet. Evening check-in staff was friendl... more
The carpet in the hallways is disgusting, multiple places where there has been vomit/spills where they have cleaned up the mess, but not actually cleaned the carpet. Evening check-in staff was friendly but morning check-out person was rude and inattentive. When I asked her about check-out she said "leave your key on the counter" then turned around and walked away. No "Good morning". No "How was your stay?". Apparently I had inconvenienced her by asking a simple question. Breakfast was decent at best but is not served until 7:00 - not good if you need to get up and out early - I had to grab a quick plate to go. Should have spent a few extra dollars and stayed somewhere else. less
BWManagerCynthia, General Manager at Best Western Suites, responded to this review
I want to apologize for the staff being rude to you, that is not how we do things here. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. We are currently replacing the carpets throughout the hotel (pending arrival) because we are always cleaning the type we have and it is always looking like is not clean. I hope you check us out again in the future. Please accept my apology..