14/08/2017 Elizabeth W, Pearland, United States
The hotel seemed fairly new, but surprised at some of the items and how they are not holding up. The hot tub attached to the pool must have had some serious issues, as it is now filled in with sand an... more
The hotel seemed fairly new, but surprised at some of the items and how they are not holding up. The hot tub attached to the pool must have had some serious issues, as it is now filled in with sand and bull rock. The fountain component of the pool no longer works and several tiles are falling off underneath where the water would dispense out. Must not have been high quality work when it was done. There was mold in the shower area in the grout line at eye level. The towels are extremely small, especially the pool towels - not much larger than a hand towel. Carpet is coming up in places. This does not seem like a very frequented hotel for the wear and tear it has on it. Upon leaving there was a very rambunctious church group meeting in the "meeting room" near our room. less
Manager S, Front Office Manager at Best Western Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
This property is nearly 10 years old and strive each and every day to provide quality services and products. We will address your concerns immediately and take effective measures to ensure future guests are satisfied with their stay.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If we can provide any assistance, please don't hesitate to contact me directly at 281-232-0680.
Best Western Sugarland Inn