Handicapped persons should seek out another hotel.
08/08/2017 Areagna, Yucaipa, Ca
We did a cross country to retrieve our daughter from school on the east coast, and decided to take I-90 from Boston across the upper US. Almost all of our hotel stay were at Best Westerns, which are n... more
We did a cross country to retrieve our daughter from school on the east coast, and decided to take I-90 from Boston across the upper US. Almost all of our hotel stay were at Best Westerns, which are not typically luxury hotels, but usually are clean and affordable. We decided to do some sight seeing around the Black Hills of South Dakota, so we booked in advance in Sturgis, SD.
Since I am an amputee, we requested a "handicapped accessible" room. When we arrived, we were told that the only room available was an upstairs room. Now, this hotel doesn't have an elevator, and since I am confined to a wheelchair, this became a real issue. I managed to get up the stairs, only to find that the room wasn't even a handicapped fitted room. NO shower chairs, NO safety bars in the bathroom, AND to top it off, my wheelchair wouldn't even fit through the bathroom door. We complained to the front desk, but were told that was all they had available.
We decided to "make due". I decided to check out the situation a little past 12:00 midnight, and found the parking lot only about 1/3 full. I again, checked around 6 am and found the same thing. NOT only that, but there appeared to be vacant rooms on the first floor.
I again went to the front desk to talk with the hotel manager and was told that the night clerk had apparently made a mistake. Then she gave a lame excuse that some of the rooms were being repaired.
Oh well, Miss Manager....I won't stay with you again! less
KhanBasit, Guest Relations Manager at Best Western Sturgis Inn, responded to this review
Thank you for sharing your invaluable feedback with us. We are sorry to hear that your experience was less than exceptional. We strive to exceed all expectations and pride ourselves on amazing guest service, and great room experience. Thank you for bringing your experience to our attention, and we hope you try us again next time your passing by.