Do yourself a favour.. Book elsewhere.
12/08/2019 Daren G, Brisbane, Australia
Hotel is dirty and smells. Room booked y months prior to arrival, and was paced in the worst room available. Adjoined pump room and had noisy bearings in both pumps and a/c compressors. Complained to ... more
Hotel is dirty and smells. Room booked y months prior to arrival, and was paced in the worst room available. Adjoined pump room and had noisy bearings in both pumps and a/c compressors. Complained to manager who refused to move us initially and said was totally booked out. Complained further, then he offered to turn pumps off. Instead 5 minutes later he found a empty room and moved us directly onto the road facing room, which was still a major improvement on initial room. Room still smelt and manager was insistent he would not issue a refund. We could not stay another night in this hovel, and instead booked a room at Marriott - Spearfish which was. Healer and a lot nicer. Do yourself a favour and bypass Sturgis and stay at either Slearfish or better still Deadwood. less
basit k, General Manager at Best Western Sturgis Inn, responded to this review
Thank you for sharing your invaluable feedback with us. We are sorry to hear that your experience was less than exceptional. We strive to exceed all expectations and pride ourselves on amazing guest service, and great room experience. Thank you for bringing your experience to our attention, and we hope you try us again next time your passing by.