Best Western Stoke on Trent City Centre Hotel

66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England
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Best Western Stoke on Trent City Centre Hotel

City style in the heart of Potteries country.

An iconic former railway hotel, Best Western Stoke on Trent City Centre Hotel is perfectly placed for exploring Stoke-on-Trent's top attractions, from the Potteries Museum to the Heritage Canoe Trail. The UK's only monkey forest is also a 25-minute d show more

Breakfast will be a Grab and Go delivered to guests room.
As per Government Guide lines it is advised to ring and pre book at time slot for use of the Leisure Facilities.
Bars, Free WIFI, Gym, Indoor Pool, Lift to all floors, Restaurants, Spa Pool
There is charged parking available onsite.
Pets not accepted
only assistance dogs allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00
66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Restaurant 66
  • Bennetts Bar

Restaurant 66

The elegant Restaurant 66 on the lower ground floor at Best Western Stoke on Trent City Centre Hotel is a calming place to enjoy a dish from our contemporary menu or daily specials board. With its atmospheric lighting and original period features, it exudes style and sophistication.

After a good night's sleep, fuel up for the day ahead at our breakfast buffet. There's a selection of cereals, fresh fruit, pastries, yoghurts and beverages, as well as a hot buffet that includes pork sausages, back bacon, sauted potatoes and fried bread.

Breakfast is served Monday to Friday 6:30am until 9:30am and Saturday & Sunday 8:00am until 11:00am.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 18:00 - 21:00
Weekend times may vary

Bennetts Bar

Wine and dine in comfortable surroundings at Bennett's Bar. It's the perfect spot to read the morning papers with an espresso or unwind after a long day with a glass of house red.

If you're feeling peckish, our extensive lounge menu has a selection of tasty bar snacks to keep you going, from light bites and finger food to main meals and desserts. We have homemade pizzas, burgers, goujons, chilli roasted halloumi, steak and ale pie and more.

The bar area also has a pool table where you can challenge friends or colleagues to a game over a beer or two.

Opening hours
12:00-23:00
Weekend times may vary

Weddings

Say 'I do' with a stylish city wedding in an iconic Victorian building in the heart of Stoke-on-Trent.

Whether you're planning a small, intimate gathering or a large celebration for everyone you know, Best Western Stoke on Trent City Centre Hotel has a function suite thats just right for your special day.

We're licensed for civil ceremonies and have a variety of rooms that can cater for weddings from 25 to 300 guests.

The Longshaw Suite is an air-conditioned ballroom with stage and private bar area. It can accommodate up to 300 guests for the civil ceremony and 200 for the wedding breakfast.

The Hanbridge Suite is our most intimate function room - perfect if you're only inviting close family and friends. Here we can host a sit-down meal for up to 40 guests.

We know that organising a wedding can be a daunting prospect, so we'll take care of the details, leaving you to focus on having the time of your life!

Registrar

Registry office:
Stoke on Trent
Hanley Town Hall, Albion Square, Hanley ST1 1QQ
01782 235 260

Spa & Leisure facilities

Hands up who needs a pamper? We’ll provide the top-notch facilities and relaxing atmosphere, and you just turn up and enjoy. Deal?

Make the most of our leisure facilities and enjoy some down time

Relax and unwind after a busy day in our onsite leisure Facilities, please note there is a £5.00 per person per day charge.

Meetings & Events

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're c...

For any enquiries please contact events on 0844 387 62 40

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're conveniently placed too - the M6 motorway is less than 6 miles from the hotel and Stoke railway station is only 1.5 miles away.

Our largest conference room is the Longshaw Suite, which can accommodate up to 300 delegates theatre-style. There are smaller rooms for gatherings of up to 50 guests, while extra breakout rooms are also available. All our meeting rooms offer natural daylight, air-conditioning and complimentary Wi-Fi.

Our unique Glass Room is ideal for private conference dining or small intimate parties. It's within the restaurant but separated from other diners by a floor-to-ceiling glass wall.

The hotel's dedicated staff will be more than happy to arrange your event and help with any special requests.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Bursley suite 0 0 0 6 0
Hanbridge Suite 80 40 26 26 60
Cauldon 30 15 14 14 20
Glass Room 30 20 22 26 50
Longshaw 1 120 60 40 40 100
Longshaw 2 120 50 40 30 100
Longshaw Suite 300 100 60 60 250
Trinity Suite 40 18 16 20 30
Turnhill 60 24 20 24 50
Mitchell 40 18 16 20 40
Gladstone 40 16 20 24 50

Reviews of Best Western Stoke on Trent City Centre Hotel

Traveller Overview:
3.0 Rating: 1503 reviews
Excellent 19%
Very Good 25%
Average 20%
Poor 14%
Terrible 20%
Rating

richardbL3453VL, wrote review 19/09/2020

The worst hotel ever !!!

Stopped here for four nights on business, never again the hotels idea of protecting its guests from COVID-19 are 1 towels only changed every five days 2 bin in room not emptied 3 beds not changed 4ro... more

Rating

Rikihoa, wrote review 13/09/2020

Basic but clean and central location

Stopped here for the weekend before taking my son back to uni. Good central location with easy access to shops, restaurants and bus station. We got a good deal which worked out around £40 per night in... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Rikihoa Thank you for your lovely review, I am delighted you found the room comfortable for your needs, i do hope we can become your hotel of choice when you next visit your Son at University. Please do contact us directly and we will be sure to offer you our very best rate. We look forward to welcoming you back again soon kind Regards Neill Stockill General Manager
Rating

tonyw0712, wrote review 12/09/2020

1

Average Hotel and stayed in better but overall a big improvement on the last stay so yes i would stay again Bar service could of been a little better and the morning checkout was a little un organi... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear tonyw0712 Thank you for your review, I am pleased that you have noticed the improvements we have been making since your last stay. I do hope we can welcome you back again soon. kind Regards Neill Stockill General Manager
Rating

GabriellaCordiner, wrote review 12/09/2020

Very uncomfortable bed

Pleasant staff however wouldn't stay here again, the bed was so uncomfortable, it dipped in the middle like it had been folded in half and I could feel all the springs, the attempt to save it with a f... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear GabriellaCordiner Thank you for your feed back following your recent stay with us, please accept my sincere apology for the lack of sleep due to our mattress, we are continually buying replacement beds and most feed back is of how comfy our beds are. Please do let me know which bedroom you stayed in and I will ensure the bed is replaced. reservations@bestwesternstokeontrent.co.uk I do hope you will consider staying with us again, please do contact me directly and I will personally assure you a superior stay. Kind Regards Neill Stockill General Manager
Rating

LivingTheDreamGBR, wrote review 06/09/2020

Puts the "B" in budget

If you're thinking of staying here I'd pay the extra and stay in the Premier Inn over the road, on arrival we were told that we weren't booked in, after showing our confirmation email we were finally ... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear LivingTheDreamGBR Thank you for taking the time to review your recent stay with us here at Best Western Stoke on Trent City Centre Hotel. Please accept my apology for the misunderstanding with your reservation at check in, I am pleased that the team were able to assist you and get you checked in. Please accept our apology again for failing to exceed your expectations and failing to meet our own high standards of cleanliness, Your feed back is very important to us and will be shared with the team with appropriate action taken. I do hope you will give us another chance to prove your experience was not our usual standard, please do contact us directly and we will assure you a superior stay. Kind Regards Neill Stockill General Manager reservations@bestwesternstokeontrent.co.uk