PANDEMIC! What PANDEMIC!!!!
We arrived at the hotel l2b told the parking was not free as advertised on the website, none of the staff were wearing face masks, the hand sanitizer was empty, it's almost like they didn't know there... more
We arrived at the hotel l2b told the parking was not free as advertised on the website, none of the staff were wearing face masks, the hand sanitizer was empty, it's almost like they didn't know there was a pandemic. When entering the room it smells very old, the first thing my daughter noticed was that the pillow had fake tan all over it from previous residence, the carpet had a big brown stain, lamp shades with dirty and cracked, light switches which we had to put on on were filthy. There was no hand soap in the bathroom, the remote was covered in a plastic bag which I presume was to protect us from covered but the plastic bag was full of sticky finger marks from the people previously stained in the hotel so this had not been changed. The windows were filthy and cracked, there are brown stains on the wall in the bathroom don't even want to think about what these maybe, and I got about an hour sleep due to the noise of the other residence. I would not recommend this hotel I will definitely pay the extra money and stay at the Holiday Inn which is just that little bit further down the road. less
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Thank you for taking the time to join TripAdvisor to write your review, All websites that actively sell our property mention car parking at an additional cost of £7.50 per 24 hours which we feel for city centre car parking is competitive.
Having walked the building this morning and checking over 15 hand sanitizer stations, I did not find a single one empty as you suggest, all of our staff members are wearing masks and full PPE within the housekeeping department. We have been independently assessed and classed as COVID Secure.
Your comments in relation to bedroom cleanliness will be addressed with our Housekeeping team as this is clearly not our usual standard of cleanliness.
Should you wish to stay in the future please do contact us directly and we will assure you a superior stay.