Best Western Stoke on Trent City Centre Hotel

66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England
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Best Western Stoke on Trent City Centre Hotel

City style in the heart of Potteries country.

An iconic former railway hotel, Best Western Stoke on Trent City Centre Hotel is perfectly placed for exploring Stoke-on-Trent's top attractions, from the Potteries Museum to the Heritage Canoe Trail. The UK's only monkey forest is also a 25-minute d show more

Breakfast will be a Grab and Go delivered to guests room.
Bars, Free WIFI, Gym, Indoor Pool, Lift to all floors, Restaurants, Spa Pool
There is charged parking available onsite.
Pets not accepted
only assistance dogs allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00
66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England
What 3 Words: tones.text.fight

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Restaurant 66
  • Bennetts Bar

Restaurant 66

The elegant Restaurant 66 on the lower ground floor at Best Western Stoke on Trent City Centre Hotel is a calming place to enjoy a dish from our contemporary menu or daily specials board. With its atmospheric lighting and original period features, it exudes style and sophistication.

After a good night's sleep, fuel up for the day ahead at our breakfast buffet. There's a selection of cereals, fresh fruit, pastries, yoghurts and beverages, as well as a hot buffet that includes pork sausages, back bacon, sauted potatoes and fried bread.

Breakfast is served Monday to Friday 6:30am until 9:30am and Saturday & Sunday 8:00am until 11:00am.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 18:00 - 21:00
Weekend times may vary

Bennetts Bar

Wine and dine in comfortable surroundings at Bennett's Bar. It's the perfect spot to read the morning papers with an espresso or unwind after a long day with a glass of house red.

If you're feeling peckish, our extensive lounge menu has a selection of tasty bar snacks to keep you going, from light bites and finger food to main meals and desserts. We have homemade pizzas, burgers, goujons, chilli roasted halloumi, steak and ale pie and more.

The bar area also has a pool table where you can challenge friends or colleagues to a game over a beer or two.

Opening hours
12:00-23:00
Weekend times may vary

Weddings

Say 'I do' with a stylish city wedding in an iconic Victorian building in the heart of Stoke-on-Trent.

Whether you're planning a small, intimate gathering or a large celebration for everyone you know, Best Western Stoke on Trent City Centre Hotel has a function suite thats just right for your special day.

We're licensed for civil ceremonies and have a variety of rooms that can cater for weddings from 25 to 300 guests.

The Longshaw Suite is an air-conditioned ballroom with stage and private bar area. It can accommodate up to 300 guests for the civil ceremony and 200 for the wedding breakfast.

The Hanbridge Suite is our most intimate function room - perfect if you're only inviting close family and friends. Here we can host a sit-down meal for up to 40 guests.

We know that organising a wedding can be a daunting prospect, so we'll take care of the details, leaving you to focus on having the time of your life!

For any enquiries please call Rebecca O'Toole on 01782 202 361

Registrar

Registry office:
Stoke on Trent
Hanley Town Hall, Albion Square, Hanley ST1 1QQ
01782 235 260

Spa & Leisure facilities

Hands up who needs a pamper? We’ll provide the top-notch facilities and relaxing atmosphere, and you just turn up and enjoy. Deal?

Make the most of our leisure facilities and enjoy some down time

Relax and unwind after a busy day in our onsite leisure Facilities, please note there is a £5.00 per person per day charge.

Meetings & Events

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're c...

For any enquiries please contact events on 0844 387 62 40

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're conveniently placed too - the M6 motorway is less than 6 miles from the hotel and Stoke railway station is only 1.5 miles away.

Our largest conference room is the Longshaw Suite, which can accommodate up to 300 delegates theatre-style. There are smaller rooms for gatherings of up to 50 guests, while extra breakout rooms are also available. All our meeting rooms offer natural daylight, air-conditioning and complimentary Wi-Fi.

Our unique Glass Room is ideal for private conference dining or small intimate parties. It's within the restaurant but separated from other diners by a floor-to-ceiling glass wall.

The hotel's dedicated staff will be more than happy to arrange your event and help with any special requests.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Bursley suite 0 0 0 6 0
Hanbridge Suite 80 40 26 26 60
Cauldon 30 15 14 14 20
Glass Room 30 20 22 26 50
Longshaw 1 120 60 40 40 100
Longshaw 2 120 50 40 30 100
Longshaw Suite 300 100 60 60 250
Trinity Suite 40 18 16 20 30
Turnhill 60 24 20 24 50
Mitchell 40 18 16 20 40
Gladstone 40 16 20 24 50

Reviews of Best Western Stoke on Trent City Centre Hotel

Traveller Overview:
3.0 Rating: 1511 reviews
Excellent 20%
Very Good 25%
Average 19%
Poor 14%
Terrible 20%
Rating

christC9312SW, wrote review 11/11/2020

Very good choice

I stayed here for 3 nights on a business trip. Perfect service, staff very nice and accommodating. The room was modernly equipped and left nothing to be desired. The breakfast price performance ratio ... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear christC9312SW Thank you for your amazing review, i am delighted your stay with us was such an enjoyable one. We look forward to welcoming you back again soon. Kind Regards Neill Stockill
Rating

Sunwors, wrote review 31/10/2020

PANDEMIC! What PANDEMIC!!!!

We arrived at the hotel l2b told the parking was not free as advertised on the website, none of the staff were wearing face masks, the hand sanitizer was empty, it's almost like they didn't know there... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Sunwors Thank you for taking the time to join TripAdvisor to write your review, All websites that actively sell our property mention car parking at an additional cost of £7.50 per 24 hours which we feel for city centre car parking is competitive. Having walked the building this morning and checking over 15 hand sanitizer stations, I did not find a single one empty as you suggest, all of our staff members are wearing masks and full PPE within the housekeeping department. We have been independently assessed and classed as COVID Secure. Your comments in relation to bedroom cleanliness will be addressed with our Housekeeping team as this is clearly not our usual standard of cleanliness. Should you wish to stay in the future please do contact us directly and we will assure you a superior stay. Kind Regards Neill Stockill
Rating

StokieSteve, wrote review 30/10/2020

Grand Hotel

Stopped here for a couple of nights with family as we visited Waterworld etc. Location is superb, walk into City Centre. I believe this hotel was formerly The Grand Hotel many years ago. The spacious ... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear StokieSteve Thank you for taking the time to write your amazing 5 star review, I am delighted your stay with us was such a pleasant one. I hope we can welcome you back next time you are in the area. Kind Regards Neill Stockill
Rating

clairedJ77CLD, wrote review 27/10/2020

Much better than its 3* status

My family and I stayed at the hotel for 3 nights in all as we were celebrating my dad’s 70th birthday and had booked to go to Alton Towers when our Florida holiday was cancelled. Our family from the L... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear clairedJ77CLD Thank you for taking the time to write your lovely review following your recent family stay with us for your Fathers 70th Birthday. I am delighted your stay was so enjoyable for all of you and that you found the hotel clean and tidy and the staff welcoming and professional. please extend my apology to your cousin with relation to the travel cot, The cots we and a lot of other hotels use are compact with the outer storage case doubling as the foam padded base of the cot once in the upright position, so do not come with an additional mattress. I will speak with our housekeeper to see if there is anything we can do to prevent this issue in the future. I do hope we can welcome you all back again soon. kind Regards Neill Stockill
Rating

Huntbythemoon, wrote review 18/10/2020

Polite friendly staff

We spent the night at this hotel as we were spending 2 days at Alton towers, the building looks a little dull, not what I expected when we first arrived, staff were very polite and helpful. Shame they... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Huntbythemoon Thank you for your review following your recent stay with us, please accept my sincere apologies for the disturbance due to noise form other hotel residents, we do try hard to prevent noise disturbance to guests, it is pleasing to read that the staff were able to assist with moving you to a quieter room. We are currently reviewing our Breakfast options so hope to have Hot items available soon. I do hope you will consider staying with us in the future. Kind Regards Neill Stockill