Best Western Stoke on Trent City Centre Hotel

i stayed there for 2 days on arrival was was met with a room mix up to begin with. payd to stay in a standard 2 person double room sharing on the first floor .was stuck on the 3rd on arrival this was changed was put in a room that had none working lights no wardrobe for 2 people put clothes away. dirty bathroom have pictures lipstick on the toilet rim and on the loo role. vomit stains in the toilet .water on the bathroom floor later to find out was leaking from the toilet itself witch was none working .hairs in the bath went to address these problems was met by rudeness from the blond receptionist with glasses i work with people and if i talked to them how she talked to me i wuldent have a job. room was changed to what i payd for after spending night 1 in a disgusting hostel stile room manager was ment to contact me after i checked out has not dune so checked out early Monday morning were now on Tuesday still no contact not happy at all was not a relaxing experience i carnt believe i payd for this less

I have been staying here for a week up to now as my home was flooded. The room is recently decorated and spotlessly clean. Bed very comfortable. Bathroom also fresh and clean with a bath which is a luxury to me. Breakfast in the lovely restaurant is plentiful and well displayed. There is a very well equipped leisure centre and swimming pool. All the staff with out exception have been friendly,helpful, and hard working. Sitting in the lounge each day I have seen the rudeness and abuse the lovely receptionists have to put up with. They remain calm and professional at all times. less

Reception great on check in/out Thought I had got a real bargain here. Room bright and seemingly clean, however when lying on bed realised walls were speckled with dirt and gunge. Returning to hotel around 10.30 had to wait for longer than 10 minutes probably nearer 15 for staff to finish what looked like cashing up. Eventually got served with a bottle of 0.5% beer for £4.20. Whilst drinking shutters were slammed with no warning, to which a fellow customer commented `Charming` and picked up his glass of wine and walk off. I managed to live with out another rip off bottle of £4.20 beer, IF i stop here again i Will buy 3 bottles from Tesco and drink in my room. Two settings on shower arctic cold/blisteringly hot which is in my opinion H&S concern. Shame this place could be great with a little care of the updated rooms, which wont stay reasonable with no attention less

Old grand hotel in need of upgrade. Hotel showing its age throughout but clean and good value for one night. Bed and breakfast midweek for less than £35. Breakfast was basic cooked buffet and freshly cooked and enjoyable. I was there before 7am. I had evening meal in casino across the road. Parking is £7.50 daily and you must type your reg no into screen at reception as parking eye system. Room was functional. Remote didn’t work, a bit cold- additional heater in room with dodgy leg so had to lean it against wall to prevent it falling over. Struggled to get shower to provide enough hot water at 6am, less

Very basic, no complimentary shampoo etc in room, miserable reception staff, shouty bar staff, food got send back twice, barely edible when received third time, just awful and this is day 1 of 5! It was clean but just lacked any resemblance to being in a hotel. Room feels more like an air bnb. Gym and pool costs £5 per day and is not worth it, gym is dirty and machines are rusty. Thoroughly disappointed and won’t be eating here again. less