Very basic, no complimentary shampoo etc in room, miserable reception staff, shouty bar staff, food got send back twice, barely edible when received third time, just awful and this is day 1 of 5! It ... more
Very basic, no complimentary shampoo etc in room, miserable reception staff, shouty bar staff, food got send back twice, barely edible when received third time, just awful and this is day 1 of 5! It was clean but just lacked any resemblance to being in a hotel. Room feels more like an air bnb. Gym and pool costs £5 per day and is not worth it, gym is dirty and machines are rusty. Thoroughly disappointed and won’t be eating here again. less
Neill2109, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Thank you for taking the time to review your stay with us, we are classified with a 3star rating, as such all our bedrooms have to include toiletries, all of our bedrooms have a combined hair and body wash dispensers above the bath and liquid soap at the hand basin.
Your comments in relation to the staff being miserable is unusual as most feed back we receive about the team is positive.
The Hotel is 50% through our ongoing refurbishment, please do ask to see one of our newly renovated bedrooms, the leisure club is an area that we have scheduled for investment, but as I am sure you can appreciate with a property this size renovations take time.
I can only apologise if your food was not to your liking, we are in the process of designing our new menu with our new head chef.
I do hope you will consider staying with us again, please do contact me directly and I will personally take care of your reservation and assure you a superior stay.