Best Western Stoke on Trent City Centre Hotel

Hotel was nice we were in room 329 which was an executive double, lovely and spacious room with a large en suite. Swimming pool and spa were nice and breakfast was lovely with a great selection of hot food and pastries and fruit juices. The big problem we had was at 3.45 am had a drunk man knocking on our door wanting to come in, we told him he had the wrong room and to go away, he returned again 10 mins later demanding to get in room , I rang reception no answer this continued until 5am when I eventually got hold of reception and security came up to speak to him. I couldn’t get back to sleep after this as was to stressed out, not what you expect when you go away for a stress free weekend. less

Booked the hotel due to its central location and leisure facilities. Hotel was easy to locate with ample on site car parking. Check in was quick and informative. Staff were very friendly and helpful,breakfast was plentiful and we loved the pool less

Lovely hotel full of character, easily located in centre of town with plenty of car parking. Check in was quick, easy with information provided about breakfast and leisure club. Room was large and beautifully decorated and spotlessly clean less

Horrible .. mardy staff .. we were told we had to turn our music down on the basis of multiple noise complaints.. however they chose to wait an until an hour after said complaints were made to tell us .. allowing this amount of time obviously allowed for more complaints to be made .. and this was a Saturday night at 6pm... Rude and arrogant woman on reception who implied me and my friend had no respect for anyone .. when in reality .. we turned the music down and went out to a bar immediately after being told... Never stay here if your planning on having your Tele above volume 5 after dark less

This is a review going back to September. We booked via Booking.com and since then it has been a nightmare. When we arrived, we paid a bonkers amount for parking and then were pointed towards our room. I say room, but what I really mean is, a hovel. The room was unbearably hot and dusty, the bed was broken, the toilet and bathroom had clearly not been cleaned, the shower was broken so was the toilet seat. The kettle had things living it and you couldn't open any windows. As for the floor in the room, it sounded as if it was going to fall through and the carpet has so much gunk growing on it, it would probably walk out on its own. The room we saw on booking.com was simply not the same room. This is a disgusting and run-down, excuse of a hotel. So, I spoke to the lady at the desk who got agitated and became very unhelpful, in short, they said tough, you booked via booking.com and they could do nothing to help. I spoke with booking.com who said they would speak to the property. This has now been going on since early September regarding a refund. I also tried to ring the hotel on multiple occasions and have been cut off or told sorry, no managers are available right now. I've left messages multiple times only to be ignored. Booking.com claims the hotel needs to refund my money and the hotel is basically ignoring me. My advice to others! Avoid this very run-down hovel and stay somewhere else. If like me you suffer from asthma, then 100% avoid it as it's very damp and very dusty, it's a disgusting hotel. less