Best Western Stoke on Trent City Centre Hotel

Hotel advertises swimming pool but actually charges a fee of £5.00 so guests can use it. Absolute scam. Parking also advertised but at least it is informed the price of £7.50 a day. Shame a chain like BW needs to deceive their guests like this. less

I recently stayed at the Best Western for one night and to be honest it was one night too many ! The only positive I can take away is the staff are friendly. Here are some Negatives for you - too hot, old fashioned,bed uncomfortable,needs updating, no signage to say hot water(dangerous)( my daughter nearly burnt herself!) walls too thin, dirty, shower is ridiculously slow and not powerful and is not worth the money! My advice would be to go down the road to Premier Inn as it’s more quieter and cleaner, plus you have better choice of food. Car parking is right next door but it’s like sleeping in a wafer thin room and windows! If you open windows you can hear certain antics( read into that as you think!!!!) plus it’s near busy street, so after pub chuck out it’s like party central! I will not be staying here again and would advise you to do the same , unless you like that sort of thing ! less

Arrived at the hotel to pleasant reception staff. Went up to the room and was dubious after reading previous comments but room was larger then expected, airy and felt very fresh. Clean grey decor good size television. Not sure if we were at a different part of the building but didn't hear any noises from outside and can say i had a great nights sleep. Breakfast had plenty of variety and the staff kept refreshing the buffet and was nice for them to say good morning to you and all seemed very accommodating. Would i stay here again if in Stoke? simple answer is yes less

stayed over weekend with work had a great time, I was in a room with 2 beds only needed one, so lots of space, realy clean and tidy big bathroom spotless also good bar breafast brilliant eat as much as you like for £14 I had 2 plates of cooked all staff freindly and polite even spoke with the manager Neil he was explaining all the refurbishment that was going on also explained about the lift not working nice to be imformed great hotel would stay again less

The staff was pleasant but upon arrival we learned the pool wasnt working. We we got up the room we learned the jacuzzi tub wasnt working. When we awoke the next day we learned the elevator wasnt working. Not to mention this hotel has no air conditioning and was low on ice. The room was clean, the bed comfortable, but i found it odd there was no top sheet, only a duvet...in hot weather. The pub is nice...though after experiencing this old ill-maintained hotel we certainly weren't going to their cafeteria. Just imaging what sort of horrid breakfast theyd serve for 14 pounds. The lounge and hotel havent aged well. They should really just tear it down and start over. less