Best Western Stoke on Trent City Centre Hotel

I am all for fair comment, and can forgive many things,.........BUT....OUT of every hotel I have stayed at over the past 35 years, this is by far the worst...... yes, they are refurbishing the rooms, but mine should have been done 40 years ago!!! Linen appeared clean, but room was very tired..... likewise, the bar was ill stocked (no draft beers- let's blame the lack of lorry drivers etc, and in 'used condition,). I will accept most things, but staff not interested, hotel in disrepair, ... honestly, this is a stain on previous BW experiences. DO NOT BOOK THIS HOTEL less

We booked this hotel as a mini break and somewhere close to Alton towers there was a few good bits but also some really bad bits. Price was fairly reasonable and carpark right outside is £7.50 a day. Check in was quick & simple but very little information was given about breakfast cost or when it was etc Room was ok very basic and not very well cleaned we found a toenail on the carpet. Room was supposed to have a hairdryer telephone and radio none were in the room went to reception to ask about an hair dryer receptionist really wasn’t assed and said they would try to find one and let us know never heard anything at all would of taken 2 seconds to call us or knock the door and say sorry we don’t have one, The hotel was really quiet that night so i’m sure they could of gotten one from somewhere just wasn’t interested in helping. Also the room was on the side of the building and there was a huge generator or something going constantly had to have window open as there is no ac or even a fan. Good points The lady in the bar was lovely constantly getting is Gins. Bar is a bit pricey but worth it if uou don’t want to venture out into town. The man in the spa was also really friendly and super helpful the spa is brilliant good sized heated pool and the Jacuzzi was lovely and hot also a decent steam room and Sauna cost just £5 per adult less

Stayed a few time previously when I have been to Alton towers but I Stayed here for the night recently normally stay in Milton it’s abit dated but really comfortable and clean smells amazing the hotel and staff are lovely and the food is always amazing would definitely recommend to family and friends less

This was a last minute booking as we didn’t want to drive any further that day. Outside impressions weren’t great and the distance from the pay car park difficult for me with my walking problems however on producing our blue badge we were able to park for free. The receptionist was very friendly and helpful . As it was late we decided to eat before going to our room. Meals were being served in the bar area and the menu had several choices at very reasonable prices. The staff serving both meals and behind the bar were professional and extremely friendly. We really enjoyed our meals. Breakfast was even better, a help yourself buffet overseen by a lovely young girl. Lots of choice from cereals, fruit,pastries, yoghurts etc as well as the cooked items. Our room on the second floor was great. Huge with comfy twin beds and good bathroom all clean and as expected. For the price we paid we were very pleased and will definitely stay again if in the area less

Basically, they're not interested In a complaint.. Creeky floors outside the room, once someone walks on it, you know even worse when your trying to get a good nights sleep. Two table lamps out of two, didnt work. Shower, needs looked at, more power in a watering can!! Constant sound of running water in the pipes in the wall of room 342.. I did complain next more, nightporter said sorry ti hesr than, then handed me the bill fir the nights stay.. Send an email to BW.. think that's been brushed aside too.. less