Best Western Stoke on Trent City Centre Hotel

66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England
based on 1518 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

-
Please select
More booking options %
Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Stoke on Trent City Centre Hotel

City style in the heart of Potteries country.

An iconic former railway hotel, Best Western Stoke on Trent City Centre Hotel is perfectly placed for exploring Stoke-on-Trent's top attractions, from the Potteries Museum to the Heritage Canoe Trail. The UK's only monkey forest is also a 25-minute d show more

For enquiries or to make a reservation please call 0333 0035419

For meetings and events enquiries please call 0844 387 62 40

Breakfast will be a Grab and Go delivered to guests room.
Bars, Free WIFI, Gym, Indoor Pool, Lift to all floors, Restaurants, Spa Pool
There is charged parking available onsite.
Pets not accepted
only assistance dogs allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00
66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England
What 3 Words: tones.text.fight

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Restaurant 66
  • Bennetts Bar
Show more

Restaurant 66

The elegant Restaurant 66 on the lower ground floor at Best Western Stoke on Trent City Centre Hotel is a calming place to enjoy a dish from our contemporary menu or daily specials board. With its atmospheric lighting and original period features, it exudes style and sophistication.

After a good night's sleep, fuel up for the day ahead at our breakfast buffet. There's a selection of cereals, fresh fruit, pastries, yoghurts and beverages, as well as a hot buffet that includes pork sausages, back bacon, sauted potatoes and fried bread.

Breakfast is served Monday to Friday 6:30am until 9:30am and Saturday & Sunday 8:00am until 11:00am.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 18:00 - 21:00
Weekend times may vary

Bennetts Bar

Wine and dine in comfortable surroundings at Bennett's Bar. It's the perfect spot to read the morning papers with an espresso or unwind after a long day with a glass of house red.

If you're feeling peckish, our extensive lounge menu has a selection of tasty bar snacks to keep you going, from light bites and finger food to main meals and desserts. We have homemade pizzas, burgers, goujons, chilli roasted halloumi, steak and ale pie and more.

The bar area also has a pool table where you can challenge friends or colleagues to a game over a beer or two.

Opening hours
12:00-23:00
Weekend times may vary
Show less

Weddings

Say 'I do' with a stylish city wedding in an iconic Victorian building in the heart of Stoke-on-Trent.

Whether you're planning a small, intimate gathering or a large celebration for everyone you know, Best Western Stoke on Trent City Centre Hotel has a function suite thats just right for your special day.

We're licensed for civil ceremonies and have a variety of rooms that can cater for weddings from 25 to 300 guests.

The Longshaw Suite is an air-conditioned ballroom with stage and private bar area. It can accommodate up to 300 guests for the civil ceremony and 200 for the wedding breakfast.

The Hanbridge Suite is our most intimate function room - perfect if you're only inviting close family and friends. Here we can host a sit-down meal for up to 40 guests.

We know that organising a wedding can be a daunting prospect, so we'll take care of the details, leaving you to focus on having the time of your life!

For any enquiries please call Rebecca O'Toole on 01782 202 361

Show more

Registrar

Registry office:
Stoke on Trent
Hanley Town Hall, Albion Square, Hanley ST1 1QQ
01782 235 260

Show less

Spa & Leisure facilities

Hands up who needs a pamper? We’ll provide the top-notch facilities and relaxing atmosphere, and you just turn up and enjoy. Deal?

Show more

Make the most of our leisure facilities and enjoy some down time

Relax and unwind after a busy day in our onsite leisure Facilities, please note there is a £5.00 per person per day charge.

Show less

Meetings & Events

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're c...

For any enquiries please contact events on 0844 387 62 40

Show more

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're conveniently placed too - the M6 motorway is less than 6 miles from the hotel and Stoke railway station is only 1.5 miles away.

Our largest conference room is the Longshaw Suite, which can accommodate up to 300 delegates theatre-style. There are smaller rooms for gatherings of up to 50 guests, while extra breakout rooms are also available. All our meeting rooms offer natural daylight, air-conditioning and complimentary Wi-Fi.

Our unique Glass Room is ideal for private conference dining or small intimate parties. It's within the restaurant but separated from other diners by a floor-to-ceiling glass wall.

The hotel's dedicated staff will be more than happy to arrange your event and help with any special requests.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Bursley suite 0 0 0 6 0
Hanbridge Suite 80 40 26 26 60
Cauldon 30 15 14 14 20
Glass Room 30 20 22 26 50
Longshaw 1 120 60 40 40 100
Longshaw 2 120 50 40 30 100
Longshaw Suite 300 100 60 60 250
Trinity Suite 40 18 16 20 30
Turnhill 60 24 20 24 50
Mitchell 40 18 16 20 40
Gladstone 40 16 20 24 50
Show less

Reviews of Best Western Stoke on Trent City Centre Hotel

Traveller Overview:
3.0 Rating: 1518 reviews
Excellent 20%
Very Good 25%
Average 19%
Poor 14%
Terrible 20%
Rating

jujulawrence24, wrote review 11/06/2021

Refurb urgently needed

The hotel was in a convenient location for our trip to Alton towers but is very tired and our bathroom was far from Clean!!! On the plus side, the staff were lovely but the whole hotel stank of weed... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Jujulawrence24 Thank you for taking the time to write your review following your recent stay with us. Please accept our apology for the bathroom being dated and failed to meet your expectations. We do have a rolling replacement programme for beds, I will ensure this is prioritized in the room in which you stayed. I am delighted you found the staff lovely, I do hope you will consider staying with us in the future. Kind Regards Neill Stockill
Rating

RiahFairy, wrote review 07/06/2021

Fantastic Staff

The staff really were very helpful and welcoming. They were on hand all the time to help with any enquiries and were very friendly - they definitely made us feel at home. The one thing that I would sa... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Riahfairy Thank you for taking the time to review your recent stay with us, I am delighted the team made you feel welcomed and that your room was clean and comfortable for your needs. I do hope we can welcome you back again soon, please contact us directly and we can ensure you are allocated one of our newly decorated rooms. Kind Regards Neill Stockill
Rating

Kylie M, wrote review 06/06/2021

Alton towers

We stayed here for 2 nights to be close to Alton Towers. Had a triple and a double suite booked. Turned up and the triple room was damaged but Kayanne on the reception desk sorted everything before we... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Kylie M Thank you for your lovely 4 star review, I am delighted kayanne made you feel welcome on arrival and that you enjoyed the complimentary upgrade to a suite. I am sorry you were disturbed by the city noise during your stay, please do let us know next time you wish to visit and we will allocate you a quiet room at the rear of the hotel. Kind Regards Neill Stockill General Manager
Rating

leelibby1988, wrote review 06/06/2021

Excellent service

Excellent value, very clean, great pool and jacuzzi, we will return, very happy, beds comfortable and clean, we booked this hotel to the travel to Alton towers, this takes 30-40 minutes but it’s worth... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Leelibby1988 Thank you for your amazing review, I hope we can welcome you back again soon. Kind Regards Neill Stockill General Manager
Rating

kafmilr, wrote review 02/06/2021

Friendly staff but room needs updating

The staff were lovely. We were very hot and they went and got us a fan like it was no problem at all. The communal areas of hotel were nice and fresh however the room could do with updating- quite da... more

Owner Response
Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Kafmilr Thank you for your review and your kind comments about the team and our public areas, Please accept our apology for the findings of hair in the bedroom doorway, your feed back will be shared with housekeeping. Room 110 is yet to be refurbished but please be assured we do have a rolling refurbishment schedule and I will ensure room 110 is prioritised. I do hope you will stay with us in the future Kind Regards Neill Stockill General Manager