Best Western Stoke on Trent City Centre Hotel

66 Trinity Street, Hanley, Stoke on Trent, West Midlands, ST1 5NB, England
based on 1490 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Stoke on Trent City Centre Hotel

City style in the heart of Potteries country.

An iconic former railway hotel, Best Western Stoke on Trent City Centre Hotel is perfectly placed for exploring Stoke-on-Trent's top attractions, from the Potteries Museum to the Heritage Canoe Trail. The UK's only monkey forest is also a 25-minute d show more

Bars, Free WIFI, Gym, Indoor Pool, Lift to all floors, Restaurants, Sauna, Spa Pool/Jacuzzi
There is charged parking available onsite.
Pets not accepted
only assistance dogs allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Restaurant 66
  • Bennetts Bar

Restaurant 66

The elegant Restaurant 66 on the lower ground floor at Best Western Stoke on Trent City Centre Hotel is a calming place to enjoy a dish from our contemporary menu or daily specials board. With its atmospheric lighting and original period features, it exudes style and sophistication.

After a good night's sleep, fuel up for the day ahead at our breakfast buffet. There's a selection of cereals, fresh fruit, pastries, yoghurts and beverages, as well as a hot buffet that includes pork sausages, back bacon, sauted potatoes and fried bread.

Breakfast is served Monday to Friday 6:30am until 9:30am and Saturday & Sunday 8:00am until 11:00am.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 18:00 - 21:00
Weekend times may vary

Bennetts Bar

Wine and dine in comfortable surroundings at Bennett's Bar. It's the perfect spot to read the morning papers with an espresso or unwind after a long day with a glass of house red.

If you're feeling peckish, our extensive lounge menu has a selection of tasty bar snacks to keep you going, from light bites and finger food to main meals and desserts. We have homemade pizzas, burgers, goujons, chilli roasted halloumi, steak and ale pie and more.

The bar area also has a pool table where you can challenge friends or colleagues to a game over a beer or two.

Opening hours
12:00-23:00
Weekend times may vary

Weddings

Say 'I do' with a stylish city wedding in an iconic Victorian building in the heart of Stoke-on-Trent.

Whether you're planning a small, intimate gathering or a large celebration for everyone you know, Best Western Stoke on Trent City Centre Hotel has a function suite thats just right for your special day.

We're licensed for civil ceremonies and have a variety of rooms that can cater for weddings from 25 to 300 guests.

The Longshaw Suite is an air-conditioned ballroom with stage and private bar area. It can accommodate up to 300 guests for the civil ceremony and 200 for the wedding breakfast.

The Hanbridge Suite is our most intimate function room - perfect if you're only inviting close family and friends. Here we can host a sit-down meal for up to 40 guests.

We know that organising a wedding can be a daunting prospect, so we'll take care of the details, leaving you to focus on having the time of your life!

  • Registrar

For any enquiries please call Rebecca O'Toole on 01782 202361

Registrar

Registry office:
Stoke on Trent
Hanley Town Hall, Albion Square, Hanley ST1 1QQ
01782 235 260

Meetings & Events

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're c...

For any enquiries please contact events on 0844 387 62 40

Meetings big or small aren't a problem here at Best Western Stoke on Trent City Centre Hotel. We have eight conference rooms that can cater for all sizes, from 10 to 300 delegates.

We're conveniently placed too - the M6 motorway is less than 6 miles from the hotel and Stoke railway station is only 1.5 miles away.

Our largest conference room is the Longshaw Suite, which can accommodate up to 300 delegates theatre-style. There are smaller rooms for gatherings of up to 50 guests, while extra breakout rooms are also available. All our meeting rooms offer natural daylight, air-conditioning and complimentary Wi-Fi.

Our unique Glass Room is ideal for private conference dining or small intimate parties. It's within the restaurant but separated from other diners by a floor-to-ceiling glass wall.

The hotel's dedicated staff will be more than happy to arrange your event and help with any special requests.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Bursley suite 0 0 0 6 0
Hanbridge Suite 80 40 26 26 60
Cauldon 30 15 14 14 20
Glass Room 30 20 22 26 50
Longshaw 1 120 60 40 40 100
Longshaw 2 120 50 40 30 100
Longshaw Suite 300 100 60 60 250
Trinity Suite 40 18 16 20 30
Turnhill 60 24 20 24 50
Mitchell 40 18 16 20 40
Gladstone 40 16 20 24 50

Reviews of Best Western Stoke on Trent City Centre Hotel

Traveller Overview:
3.0 Rating: 1490 reviews
Excellent 19%
Very Good 25%
Average 20%
Poor 14%
Terrible 20%
Rating

neilnightwing, wrote review 25/02/2020

avoid

i stayed there for 2 days on arrival was was met with a room mix up to begin with. payd to stay in a standard 2 person double room sharing on the first floor .was stuck on the 3rd on arrival this was ... more

Rating

Wendy M, wrote review 23/02/2020

Very plesrntly surprised

I have been staying here for a week up to now as my home was flooded. The room is recently decorated and spotlessly clean. Bed very comfortable. Bathroom also fresh and clean with a bath which is a lu... more

Owner Response
Neill2109, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear Wendy M Thank you for your lovely review, I am delighted that your stay with us has been enjoyable and the team have made you feel welcome and comfortable. Should you require anything at all during your stay to make you more comfortable please do not hesitate to ask. Kind Regards Neill Stockill
Rating

648chrise, wrote review 19/02/2020

OK

Reception great on check in/out Thought I had got a real bargain here. Room bright and seemingly clean, however when lying on bed realised walls were speckled with dirt and gunge. Returning to hotel a... more

Owner Response
Neill2109, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear 648chrise Thank you for taking the time to review your recent stay with us. I am delighted you received a warm welcome from our reception team, your feed back in relation to housekeeping will be shared with our housekeeper. I can only apologise if the welcome in the bar area was not as warm as you expected, I will pass on your feed back to our Food & beverage manager, I know we are currently reviewing our bar pricing. I do hope you will consider staying with us in the future. Kind Regards Neill Stockill
Rating

marple2020, wrote review 12/02/2020

Winter room deal,

Old grand hotel in need of upgrade. Hotel showing its age throughout but clean and good value for one night. Bed and breakfast midweek for less than £35. Breakfast was basic cooked buffet and freshl... more

Owner Response
Neill2109, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear marple2020 Thank you for taking the time to review your recent stay with us here at Best Western Stoke on Trent City Centre Hotel. I am pleased that you found the hotel clean and comfortable during your stay and that your breakfast was enjoyable before your departure. We are 50% through our scheduled bedroom refurbishment programme, should you stay with us in the future please do ask to be upgraded to one of our new rooms. Kind Regards Neill Stockill
Rating

Symonds13, wrote review 27/01/2020

Awful

Very basic, no complimentary shampoo etc in room, miserable reception staff, shouty bar staff, food got send back twice, barely edible when received third time, just awful and this is day 1 of 5! It ... more

Owner Response
Neill2109, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review
Dear symonds13 Thank you for taking the time to review your stay with us, we are classified with a 3star rating, as such all our bedrooms have to include toiletries, all of our bedrooms have a combined hair and body wash dispensers above the bath and liquid soap at the hand basin. Your comments in relation to the staff being miserable is unusual as most feed back we receive about the team is positive. The Hotel is 50% through our ongoing refurbishment, please do ask to see one of our newly renovated bedrooms, the leisure club is an area that we have scheduled for investment, but as I am sure you can appreciate with a property this size renovations take time. I can only apologise if your food was not to your liking, we are in the process of designing our new menu with our new head chef. I do hope you will consider staying with us again, please do contact me directly and I will personally take care of your reservation and assure you a superior stay. Regards Neill Stockill